Best Buy review: Best Buy Canada

The wireless headphones I ordered from Best Buy Marketplace had a bad internal battery, and kept losing the bluetooth connection. I sent them back after receiving labelling and postage from the marketplace seller. The self-help portal to reach the Marketplace seller was not working at Best Buy website, nor was their internal communication with Marketplace sellers. Seller communication was supposed be made from inside my account's order status portal but this was also dysfunctional, in fact, customer support personal could not make these functions work either. Seller sent several emails to my computer asking if I wanted refund or replacement; I sent 3 emails back specifying a refund but the seller did not respond to these. I realized that I couldn't communicate with the seller at all, nor could Best Buy customer service. The next email from the seller said I was out of the thirty-day window for a replacement and was I going to be refunded. I asked the chat line if I could have a replacement again, as they had new stock, but nothing has been done. I have spent many hours trying to sort this out with Best Buy customer service and now more time on the chat line but nothing is getting done. I have never had such a problem getting satisfaction from a company, and have never seen such a flawed communication system within any company that I have dealt with online. The whole system needs to be rebuilt, as the company depends on the customer to use self-help portals of communication within the website, but they don't work and their marketplace seller communications do not work either from the website or from my home computer.. This cripples their customer service from being able to help, and these poor people seem to be very frustrated with the company! I've given up on getting any actual service, and am going to share this Best Buy complaint with any website that will offer me a portal to post it. Next portal: Reddit!