Best Buy’s earns a 4.1-star rating from 4203 reviews, showing that the majority of electronics consumers are very satisfied with their purchases.
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nullified warrantees of dell computers
Best Buy has a contract agreement with Dell to prohibit all guarantees and technical support for computers sold in their stores. This is a scam that allows Best Buy to sell their tech support in the form of the Geek Squad. The worst part about this practice is that Best Buy keeps this a secret at the point of purchase, and will not inform you of it until something goes wrong with your computer and Dell tells you that since you bought it at Best Buy they cannot help you in anyway. If Best Buy were honest and offered this information upfront they know no one would buy a Dell product from them, hence the dirty little secret marketing and the Geek Squad GOTCHA when you need help. I will never shop there again.
The complaint has been investigated and resolved to the customer’s satisfaction.
farudulent return policy
Best Buy will not take my defective Sony Vaio laptop back without a 15% restocking fee. I spoke with Sheryl Harris, consumer advocate for the Cleveland Plain Dealer on 1/13/09. Her comment: 'Pete, Best Buy has some sort of agreement with the Ohio attorney general's office, which sued it over customer service and other issues. You may want to file a complaint with the Ohio AG -- www.ag4ohio.gov -- because usually when companies have these types of agreements they take care of things brought to their attention by the AG very quickly. It just may save you added hassle. Sheryl'
1/6/09 - purchased new Sony Vaio Laptop VGN-FW235J/H (clearance)for $808.11. Laptop was shipped to my home.
Received laptop however several defects:
1. Dead pixels on screen
2. On/off switch misaligned
3. Factory installed software was defective/corrupted (Internet Explorer would crash)
Returned laptop to Best Buy in Cleveland, Ohio and store promptly replaced laptop on 1/10/09.
Tried new laptop at home. This laptop was also defective:
1. Upon turning on laptop there was a loud noise from the hard drive.
2. Factory installed software was defective/corrupted (Internet Explorer would crash as well as propagate screen with multiple windows crashing the computer itself, scroll mouse would not be recognized and would not work properly, printer would not work ... I do have the latest Vista compatible 64 bit drivers for these devices).
Attempted to return this to the store for full credit on 1/12/09. After keeping me waiting for a half hour Best Buy claimed there was no defect in the laptop. Service manager Mo Hamdan stated that if I returned the laptop I would be charged 15% for restocking fee. He said that the hardware tested good. I again stated my problems with the laptop and again he insisted that if I return it I would be charged 15% ($112.50) or exchange for another laptop. I did not want this option since the Sony model we bought and were returning as defective had been our choice. Obviously with two defective machines it no longer was our choice. I than stated I would take them to small claims court if not resolved. He said go ahead. I demanded to speak with his manager ... he refused. Best Buy refused to take the laptop back ... I took pictures of the irate store manger charging after me to take the computer. In one picture you can see that he had the laptop box at almost head level. I fled the store. Best Buy refused to issue a receipt for the return.
I attempted to call two other Best Buy stores (North Olmsted and Mayfield Hts) to talk with a manager. Neither store picked up the phone. I attempted to resolve this with Best Buy customer relations that evening and talked with someone with a like 'Latef' at [protected] who said they would log my complaint and pass on to the managers.
1/13/09 I tried calling the store but apparently the store was not taking calls. I again called Best Buy customer relations and spoke with someone that identified himself as 'Leep'. I again gave my complaint and added the question ... if Best Buy considered the laptop to be defect free and wanted to charge a restocking fee, why would they offer another laptop with a restocking fee? Obviously no customer service since I requested a full refund and by offering another laptop they were admitting there was a problem. 'Leep' kept me on the phone on hold for a very long time. He stated he spoke with John the store manager and that I either pick up the laptop or return it with a 15% restocking fee. He also stated that I had 'abandoned the product' at Best Buy.
I contacted VISA disputes and they are working on a full charge back against Best Buy. I told VISA that Best Buy claims that I "abandoned" the laptop in the store, even though I clearly attempted to return it
for full credit and even have the card and picture of the violent service manager. Visa disputes says that I will be covered and consider that what I did was "left product with merchant".
The complaint has been investigated and resolved to the customer’s satisfaction.
con artists
During the frenzy of the black Friday weekend, My boyfriend and I were at the Best Buy store in Henderson, NV (across the street from the Hotel where we were staying) where I witnessed a store employee jump on a platform and try to sell a bunch of laptop computers as if it was an auction. He spoke through a bullhorn announcing the 'deals' but almost all of the computers included an 'optimization service' that they charged an additional $169.00 fee. The guy with the bullhorn (his name tag either said Brett or Brent on it) was claiming that their optimization service would DOUBLE the speed of the computer.
We found that extremely difficult to believe. We asked another Best Buy employee if that was true and he replied 'not really, we take much of the adware out of the computer and you might see a performance increase of 30% as a result of that, but it won't go double the speed'. I asked some representatives from Microsoft, HP, and Dell that were in the store if the claim was true, and none of them were able to confirm or deny that the Best Buy statement of doubling the speed was true, but it was obvious they didn't believe the statements being announced.
Nearly all of the laptop computers that were advertised in the flyer were out of stock, with the exception of the units that were 'optimized' by the Geek Squad.
This is a classic bait and switch operation. They advertise a computer at one price, but tack on $169 dollars for a WORTHLESS, UN-NECESSARY service.
BEST BUY... CON ARTISTS AND SNAKE OIL SALESMEN!
The complaint has been investigated and resolved to the customer’s satisfaction.
Maybe next time you should wait outside three days prior to the sale. Then you'll be able to get the deals in the add. That's the whole point of black Friday. Instead you stayed home and then expected to get the items in the add. Absolutely not. First come, first come. It says it in the add, and it also states how much the store is getting. As far as the optimization, Best Buy doesn't just make things up for the customer to buy. The optimization is an actual piece of software to help run all your drives how they are supposed to as well as clean out your registry the performance is faster. Obviously. You take a brick out of your bag its going to weigh less and your going to be able to walk faster. As far as you having to buy all those services, it's a Best Buy policy that all those be sold that way, because no one has time to remove it for you. If a computer is already set with it, then you have to deal with it and get it. If that's a problem, shop somewhere else. But I guarantee you'll run into the same problem next year. EVERY COMPANY IS FIRST COME FIRST SERVE AND EVERY COMPANY LIMITS YOU TO THE THINGS YOU CAN BUY.
What all was in the optimization? The optimization is 39.99, and to add the anti-virus is 129.99 (or 99.99 with some deals)
scam and cheating
Best Buy advertise a ACER Laptop for 399.00 have to go to store and buy it. My wife went to the Northcrest Store in Fort Wayne, IN and called me and stated that they did not have any of the laptops left, but had some time in stock they optimized. I asked to talk with the saleman and he told me the same thing. I said I did not ask you to optimize the computer and wanted it at the advertised price. I said take your optimize stuff off.
He said he would sell it for 399.00.
Here is the point, I was glad my wife called but to the other shoppers, their intimidation would lead you to believe you have to buy this optimize unit or get nothing else is. This is wrong and misleading. What they do and intended to do is not sell the laptop at 399.00 But make you believe they are gone but all of sudden they have the special ones.
Figure this out if all the stores do this they could make upwards of $30, 000 selling this optimize stuff.
Well what did they optimize, NOTHING, they made a set of restore CD's and that s all.
The complaint has been investigated and resolved to the customer’s satisfaction.
I understand that this is not an issue of material or service received (or not received) but I feel this is still a rip off none the less. I have shopped at Best Buy for years. When I got an MECP certification I applied multiple times to various Best Buy locations using the 'preferred' online application for a job in their mobile install bay. I finally got a call from a vary nice young lady who informed me of an appointment for my first interview. At my first interview the interviewer stepped in with the senior installer and began the interview process with the usual, is this your name, address, phone, etc... and invited me back for a second interview.
At my second interview, the same girl from the first one was there along with the services manager and we basically went over the same stuff from last time but this time the girl had left my application in her car and it was pouring rain so the services manager did not make her retrieve it. I was told I would need my own tools (which I expected) and to take the pre-employment drug screen (which I also expected). After reviewing the test results I would get hours and my pay rate, and THEN I would talk with the GM, who would make me a job offer (it confused me too). The following weekend my dad helped prepare me for what I thought would turn into a career by purchasing $400+ in tools.
Long story short, I was repeatedly lied to by the services manager who told me multiple times throughout the next month and a half that they had not received the drug test results, when in fact they had. I spoke with a supervisor at the lab and not only had the test result pushed through the day after I took the test over a month ago, they pushed through a second time at my request.
It turns out, not only had they lost the physical application with which they originally interviewed me, apparently I am the only prospective employee who made it almost all the way through the application process without ever having been in their system. That's right.
They cross checked my SSN and came up with no file under 'Employees', 'Deleted Employees', or 'Terminated Employees'. Then they have the nerve to tell me to fill out ANOTHER online application so we can start all over and that they would 'look for [my] application and flag it for immediate review.'
Isn't there a law or something stating that employers are required to keep a physical copy of an application for some amount of time? All-in-all I am so fed up with jumping through hoops and calling labs doing THEIR job just to get hired. Please do not apply or purchase from Best Buy. Their overall service is by far sub-par to anything I have ever experienced either from a customer or an applicant standpoint.
I hope not all Best Buy stores are like this, but be assured I will not be dealing with any of them any time soon.
From my experience the Best Buy in San Marcos does not stand behind the products it sells and is extremely poor in customer service and expertise. My daughter is a student at TSU and bought a new laptop last fall after her other laptop crashed. She uses it every day for school. When her new laptop began to act unstable in April she took it to the store. A non-qualified (not a Geek Squad employee) salesperson said he could help and without authorization he 'worked' on her computer which preceded to crash... probably as a direct result of his 'work.' (He even told her he knew where she lived and that she should buy him a beer to pay him back. That made her very uncomfortable.) What followed has been two months of the store trying to fix her computer, even sending it off two times to the big Geek Squad in the sky. The store not only failed to communicate what actions were being taken, but were accusatory, intimidating and hostile. Nothing has worked in trying to repair her laptop and the store has said there is nothing more they will do and has refused to simply replace this 'lemon, ' accept any responsibility or take seriously the customer service/ethical lapses in employee conduct. I am in another city and have had to hear about her treatment at the hands of the employees and management. She is a little girl and has been treated rudely and disrespectfully which has demoralized and frustrated her. Dads, do you want your child treated like this when they are off at school? Even Best Buy corporate customer service, to this point, has been non-responsive and obfuscatory. The store is either inept or insensitive, neither of which makes for a trustworthy business. I suggest you shop elsewhere. I will. Apparently, this is not the first complaint the BBB has received.
We bought a tv 2yrs ago w/ a 4 yr warranty. It needs fixed. Of course we talk to a different person every time. One person tells us the parts are in and another person tells us there not in. They have made appt. to fix it but no shows up or calls. It has been over a month.and now they are telling me its going to be almost 2 more wks. before they can be here to fix it. No one seem to know whats going on. We also have a cable bill to pay and cannot use.we need some help.
I purchased a small ticket item, a USB cable that was repackaged and tagged as inspection approved. Not thinking much about it, I went to use the cable about 45 days later, only to find it does not work. I went back to the customer service counter to be told there is nothing they can do about it as my purchase is over 30 day. I can get a little personal but the little blond with the big ego didn't make me any happier. She would not offer anything, period.
So buyer beware when shopping at Best Buys. My $12 purchase opened my eyes.
I recently purchased TaxCut Premium Federal + State + e-file through BestBuy online. I had seen a copy of the product in the store advertising 5 free e-files, but had not purchased it there. I had also compared TaxCuts website to see the various versions they offered and all included 5 free e-files.
When i went to purchase the product online through BestBuys website there was a picture of the product that had the 5 free e-file logo on it, but apparently the product description mentioned only 1 free e-file and that is what i got. BestBuy now refuses to refund or provide me with an up-to-date version of the product, and as of today the misleading image is still on their website.
They also did not post my review of the product warning others that this may not be the version they are trying to get and to look closely at the product description.
In trying to purchase a radio online, Bestbuy.com site refused to take my rewardzone certificate. After 60 minutes of being given the run around by customer service on the phone, I was told the certificate could only be used toward half the cost of the item.
This is unbelievable and a clear con. The certificate clearly states they should take the full cert value toward the cost of the radio. I suspect they are deliberately trying to stop customers redeeming coupons by lying and or finding other ways to make redemption difficult.
Best Buy is completely immoral and I recommend you find another retailer. Come back Circuit City!
Spent over $550 on Itouch plus Best Buy extended 3 yr warranty. Within two months of purchase Itouch began losing its charge. Tested other peoples charges. Still a problem. After 7 months, brought to Best Buy with warranty. They said they sent it in with Geek Squad. Called me to tell me that there was liquid damage, therefore could not be fixed and further they were cancelling my purchased warranty! I went in, argued that the Itouch HAD NEVER ever left the shelf where my Ihome was, no liquid ever came near the product. They refused to listen. I went to Apple Store. They sent it in and came back to see it was a faulty battery and they exchanged the entire Itouch with no hassle. I have contacted Geek Squad, Best Buy and no one has responded and I am still out the warranty money!
THIS IS ONE OF THE WORST STORES I HAVE EVER PURCHASED FROM! ABSOLUTE SCAM ARTIST!
if you want your invested money back, then go to the website : http://www.iticctrust.com,
and make their complain, they will get ur money back surely because they are information technology internet cyber crime.
Just go their and post your complain, then see how best they are in getting ur money and keeping u always safe from frauds,
go to www.iticctrust.com, click on post complaints, and post the complaint then see their power of justice,
that how they take action for u, and make u ur money back, its my guranttee,
bcoz i have got my Rs 18700 back from webwiz company whom i paid for data entry job,
and they cheated me iticctrust.com helped me when i complained there, and i got my money back from webwiz company...
And as well as the best job in a genuine company... so follow my advice u can get the gr8 profit...
bcoz im getting im a live example.
I also had a problem with bestbuy. last February 2008 I bought a new Tv at bestbuy in Mississauga Ontario. The salesman brought the TV from the stockroom and informed me that"he would have to take it to the cahier" I thought that this was a little unusual but I followed him to the cashier were I payed for the unit and took it home. Once at home I noticed a piece of heavy duty tape on the side of the box when I opened the box I didn't notice anything unusual until I plugged it the TV after 10 minutes I could smell something burning from the back of the set I unplugged it and took a closer look
what I saw shocked me at first the TV was burning NOT from the set itself but from styro foam inside the set. It turned out that the rear plastic had been pushed into the electronics and the foam was from the packaging. It looked like someone had taken the forks from a lift truck at the warehouse and
punctured the box pushing the cardboard the styrofoam and the plastic into the TV and it was this foam that was burning, no other force could have done this! The box itself is made of very sturdy cardboard with syrofoam and the plastic on the TV IS ALSO VERY STURDY. In the store when I returned a manager named ANGEL claimed that they would never sell anything in that condition
and that I did it myself and to leave the store or the POLICE would be called I was sorounded by half a dozen staff, some who tried to take my walking-cane from me and my C.N.I.B. cane. Luckely I also had a
knife in my pocket (I'm disabled and always carry one just in case NOTE: someone else would have to
physically attack me first before I would use it!). I was left alone at that point and left the store after
about 5 minutes after I got out of the store I was stopped by police out in the street I explained what had happened showed them my proof and they were both satisfied that what I told them was the truth and did not pursue it any further. I still have a TV that I paid $300 for that does not work and
that I'm not happy with BUT stuck with. I will bad mouth this company forever. My advise
DO NOT EVER BUY ANYTHING IN BEST BUY ANYWERE - THIS COMPANY AND IT'S STAFF ARE ###!
charge for service not authorized
Bought a 32 in TV, wall mount, mounting, tv setup, wire concealer and warantee for tv and installation for my elderly Mom for Christmas. I was advised that if she did not want the TV mounted I could get a full return on all items and change the waranty to cover just the tv. The installation date was set a week after Christmas and in the meantime cablevision came the day after Christmas and set up the cable and the box and connected the tv. We had been watching on this tv for a week before BestBuy came to do their job. The date of the installation the installer called me very early in the morning to confirm that would be at my mom's house between 12:00 to 5:00 PM that day. They called me that morning to confirm and I agreed figuring I would be there when they came. My mother cannot be left on her own for this type of activity. I went to an exercise class and my cell phone was not on. When I finished I listened for messages and it was from the installer saying they had a cancellation and could come sooner leaving a return cell number. I tried to call the number but it was not correct and I then called the store and they had to track down the installer. I was on the phone for a while until they said they would call dispatch and get back to me. In the interim I called my mom to let her know what was going on and she advised that the installers were already there and that she did not want the TV installed because of holes in the wall and sent them away. The installer said to my mom that the picture on the set was not right and he would adjust it, her not understanding that this implied a charge (to the tune of $99.99) to turn a button to widen the screen that my husband could have done would eventually become a big problem. I went to the store to return these items and get all of my vredit for everything but the tv and the warantee on just the tv. they credited me for the warantee and recharged for the warantee on the tv and credited the mount. They said they had to get all of the notes from the installers about what transpired at the house when they were there. I keft my number for this young manager to call me later. He called later that day and advised that he did not have an answer but would call in the morning when he spoke to the installers. He kept his promise and it went downhill from there after he told me the installers did the installationof the box and set up the tv. What! Cablevision did the tv and box installation and we had already been watching tv for a week before they got there. This propted a screaming match and this young manager proceeded to scream over my voice and tell me I had to listen to him and then quote things to me that never happened and then tell me what I said about the phone call that day that was incorrect. I told him that I never authorized the installers to go to my mom's earlier then scheduled. This deal was between me and BestBuy, not my mother and Best Buy. They totally disregarded anything that I wanted or authorized and now want to charge me $99.99 for turning a button when my mother said oh after they prodded her by telling her the tv picture was all wrong. They would not have touched this tv if I were there but I did not have that opportunity because Best Buy just does what they want! After this tirade on the phone with this wet behind the ears kid of a manager I contacted the Consumer Complaint division of Best Buy. They listened, they were polite and I did have to hang on the phone for a long time so that they could call the store and talk to the manager. I was then told that I would have to speak to the Operations Manager of the store that I bought the tv as it was bewteen the Techs and that Manager as to how they handle this situation. It is now out of their hands. They gave me a name and I called this manager leaving a message for a return call. After 2 days I called back and finally reached him, he apologized for not getting back and I got some excuse. He told me that the Complaint Dept makes the decision and it was already made in the store favor after the manager read to them the notes that the installer put into the system. How nice, so no matter what the customer says, whatever the employee (installer in this case) says is what stands. No one cares that my contract was violated and they are basically robbing me of my $99.99 for turning a button and not at my (purchaser) request. AND that in a large Coproration such as Best Buy no on can make a business decision! I have heard stories about disatisfied customers of Best Buy and my husband will not deal with them at any level. I will make it known to all of our friends and business associates, I am a Business Development Specialist for a large Insurance Carrier and my network ranges very far, what has happened to me in my dealing with best Buy. I do not want to see anyone else go thru this aggrevation. I have a wall tv in every room of my house and nothing was purchased from best Buy and I had not problems.
The complaint has been investigated and resolved to the customer’s satisfaction.
I know exactly what you mean, they charged my check card twice for one purchase. i think its a scam and they just want to see if we are stupid enough not to catch on.
restocking fee
I bought a GPS from BB after I saw what appeared to be a great buy (Tom Tom reg $399. on sale for $179.) On my way home I thought that this was too good to be true so I did some Internet reviews on the model and found that the model was not worth even the discounted price. I decided to not to open it and didn't even take it out of the box.
The next day I returned it and the clerk asked me why I wanted a refund--I told her my story and she said "you know there is a $27.00 restocking fee"---I wasn't happy so I asked for a manager and she said "I am a manager"--I could tell that I wasn't going to get anywhere with her so I am setting out to warn everyone that Best Buy is a company that does't care about customer service--just look on the internet and you will see complaints like mine over and over again.---I will never buy anything from BB again but I will get my $27.00 plus of revenge.
The complaint has been investigated and resolved to the customer’s satisfaction.
The Return Policy should be posted in plain sight--I refuse to go to Best Buy also..I caught them playing with the prices and offering blank stares when I caugtht that..also here in CT..our ATTN. General went after them for useing a phony website--to advertise..prices.."I think its called BAIT&SWITCH"..I've also seen evidence of todays Dept. Stores being taken over by a gang(which I reported)..always look for the Return Policy.
Well maybe, just maybe you should have looked before you bought it.
customer service, delivery
So here's the deal. On Dec 12th I ordered some christmas gifts for my wife online at bestbuy.com. On Dec 22nd I still had not received the packages so I POLITELY emailed best buy and asked them what the issue was. They said it was scheduled for delivery on Dec 24th. So I figured ok, not a problem right? No way wrong. Christmas comes and no gifts. So now I have a pretty upset wife. So I call best buy and ask them what the problem is? They notify me that they had UPS drop off the package to the USPS and that my package could take 30 days to get here. So I got pretty upset and emailed best buy again. THIS lady says that if my package didn't get here by Dec 30th, they would send me a new one free of charge. Well, lets just say that hasn't happened either. So this time I called best buy AND emailed them. I explained to the lady rather politely that I still had packages that have not arrived, and what this other customer service lady told me. This lady proceeds to get ugly with me, and when I asked to speak to her manager, that F***** lady hung up on me. And I still have not received and email or phone call back. Best Buy has got to have the worst customer service I have ever seen in my life. I'm in the US Army so I don't make very much money, and when I go to a business or store to spend my hard earned money I want to be treated with respect. Not spit on and treated terribly like I have with Best Buy. They are one of the most unprofessional companies I have ever seen in my life. I will never shop there again. I refuse to spend my money on a company that cannot keep their word, treat their customers with respect, or deliver their products on time. Instead I will go to Amazon and use them. They are usually cheaper, and get their packages out and to the customer on time, and I have NEVER ONCE had a problem with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
If you have this many complaints lodged against your delivery service wake up! Not owning responsibility for they're actions is not only a lame, excuse because it's a third party in this day an age it's like claiming your dog ate your homework ! My mistake was paying with a a debit card instead of a credit. Monday is my 4 th scheduled date for a refrigerator .I will call an officer of the law if it is not delivered and installed in this visit . Last week they were right outside my house with the product, delivery was scheduled by them between 1:00 - 3:00. My husband requested an after 3:00 delivery. I had to leave my job which I did as a precaution .They were to call my job when they were close to delivery time. Called my home instead to say they were a 1/2 hour out. The delivery man started complaining as he walk up the driveway. " Not enough room" is what he kept saying .He would not wait 10 minutes until my husband came home to turn water valve off. Enough room complaint is unclear what that was about. We were left Super Bowl Sunday Chinese New year and FatTuesday without frog. We are chefs! Enough is enough! Do your job!
Why is this company still in business? Or how could they still be in business?
On 9/24/09 I purchased an Electrolux refrigerator at a discounted price. The MSRP is $2499 and their regular price was $2099.99. I received a $49.99 discount for ‘open box item’ and an additional 20% off because they attempted delivery three times and it was rejected or couldn’t happen. I also received a $100.00 gift card. I thought such a deal! We inspected the outside of the unit for any damage and noted any with the salesperson. Delivery was scheduled for 9/30/09. Received a call on 9/29/09 confirming delivery for 4-6:30 pm on the 30th. Unit arrived and was installed; delivery people had me sign their receipt (of which I don’t get a copy) and left.
My wife noticed the next day that a new scratch on the right side; didn’t think to complain as it was minor (this is a stainless steel refrig.). During loading the refrigerator also noticed four gouges/intrusions in the sidewall of the cabinet (two per side); thinking it was a like this in all units during fabrication as it wasn’t cracked or broken, my wife decided to go back to the store the next day and compare. These were not visible in the store while it was on display as there were boxes inside the unit. Upon comparison in the store, the gouges/intrusions were discrepancies on my refrigerator only; my wife and daughter talked to manager and requested a new replacement; instead they were given an additional 20% ($326) refund.
While they were at the store, I proceeded to organize the inside of the refrigerator. When I went to lower the top sliding glass shelf to the next position; the shelf was at an incline towards me and with weight on it, it would slide by itself. Upon further inspection, I noticed that the rails in the back of the cabinet where the shelves clasp onto, were bent. We decided to call the GeekSquad for this repair. We thought that we had gotten a good deal of $1214 for a $2099.99 refrigerator (plus a $100 gift certificate).
GeekSquad arrived 10/6/09; technician agreed new rails need to be ordered. We also notice that the freezer compartment was producing frost all inside due to door gasket not properly sealing. He state he would fix this when he came back with the parts (a heat gun was needed for this repair). I was later notified that he would return on 10/14/09. On that date GeekSquad called and stated needs to be rescheduled for 10/21/09. On 10/21/09 the technician called and stated he received the rails, however they were damaged and couldn’t be used. He reordered for overnight delivery. I stated I was going on vacation and could he come back on 10/31/09. He agreed. I called on 10/30/09 to confirm repairs; only to be informed that the date had changed to 11/6/09 and the rails have now been back ordered. I asked when will they get them and they answered only the technician would know as they are shipped directly to the techs. I asked could you call him, response was email communication only between office and techs. I am now getting frustrated and mentioned I wish I could get a new refrigerator; was told a request would be put in. On 11/2 or 11/3 GeekSquad called to inform me they are denying a new refrigerator. On same day, I called the store and talked to a manager explaining all. He said he would look into the matter and get back to me. Someone else called later that day from the store and stated I would get a new refrigerator as replacement scheduled for 11/5/09 plus another $100 gift card.
On 11/5/09 delivery of new refrigerator by Julio was made. My wife showed him the other problems I had mentioned of the crisper drawer shelving stubs which stick out from the sidewall cabinet were coming out. Julio checked the new refrigerator and told her three out of four were OK but one was broken. She asked if that could be repaired and he stated NO. He asked if she would accept the unit and she stated NO. He left leaving no card and instructed her to contact the store.
On 11/6/09 call the store and explained the occurance on 11/5/09, and was given a new delivery date of 11/8/09 4-7:30 pm.
On 11/8/09 I called the store at 7:45 pm as there was no delivery; found out the store is closed. I called the 24/7 800 number from the internet and was given the delivery number for my area. I called and waited 10 minutes before they answered; the girl researched and told me they are running late and will arrive approx 45 minutes later. I asked why didn’t anybody call me to inform me; she said they should have. At approx. 8:45 pm Peter called and informed me that the truck had broke down on the freeway and the new delivery date is not 11/10/09. I asked if I could be notified in the afternoon of 11/9/09 for delivery time on 11/10/09; he said OK.
On 11/9/09 received a call from Best Buy Delivery and was told they were giving me a $50 gift certificate for the inconveniance. I called the delivery scheduler in the late afternoon for delivery time and she said they will call me later; they never did!
On 11/10/09 delivery personnel arrived at 7:30AM (ROS #[protected] Driver #11734); at 8:00 am the office called informing me they were on their way; I informed her they were already here.
On 11/13/09 I went to the store to pick up my $100 gift certificate and asked about the $50 gift certificate. Manager mentioned that the driver should have dropped it off with refrigerator (he wasn’t 100% sure of this) and instructed Sheila in appliances to call and find out how I would receive it. While she was on hold for a long time, and customers were there to check out appliances, I instructed her she could get back to me anytime and take care of her customers. I gave her my cell number and left. Sometime later she called and informed me Martha was looking into getting approval for the card and would call me approx within 15 minutes. Martha never did. I called the 24/7 internet 800 number to get the delivery number and was disconnected by on person when I asked the question; called again and a female stated they can’t give that out, I explained they gave it to me a couple of days ago, and requested to talk to a supervisor thereupon the called me crazy and hung up; I called back and another person aswered and I requested a supervisor and was put on hold. Enough is enough. I started to call numbers from memory and got the delivery department on the third try. Myrna researched and found my account and stated it is in process to be mailed to me. Why couldn’t Martha given that information; another example of people with jobs and they don’t know how to do them.
When I called the GeekSquad and informed them of what the store had done, since the new refrigerator was making a slight noise from the fan, which turned out to be nothing/minor, I was asked for the receipt that was given to me during this exchange. I explained no receipt was given on any delivery.
Why do corporations have employees who don’t know their job and make excuses for them; rather than getting somebody else who can do the job. Why do corporations hire delivery companies who can’t perform? Why do corporations have departments that don’t communicate amongst themselves? BestBuy, how do you stay in business?
rude manager
I had a extremely poor experience at the Radford, VA store, I and my freinds had to wait over 1 hr just to get some one to ring us up for a home theater system, when we requested to talk to the store manager Andy, he came all wound up, and after listening tot he whole story asked us to leave as we were creating a scene, upon contacting the customer services department I got a long sympathetic talk and the crux of that talk being how can they help me canceling the online order I had placed with another retailer for the same products after being treated rudely at the store, and how could the customer service Rep. help me make that decision and place a new order with her, no formal apology or any follow up what so ever simply a email saying we will look into it.
The store incident was simply racial profiling and extremely poor in taste, we bought about 6K worth items online withing a few minutes and will never buy a cent worth of merchandise from best buy.
I will also write to Better Business Bureau and would urge others to do the same.
The complaint has been investigated and resolved to the customer’s satisfaction.
We went to a Best Buy in Christiansburg, VA, near Radford, and got terrible treatment! My son bought a Magellan GIS...it didn't get signal inside the store, so they told him to take it outside and try it. We didn't get out of the parking lot before he knew it was crummy. When he returned it, the guy pointed to the box. It said there was a non-refundable re-stocking fee! They only gave back part of his money. It might have been LEGAL, but it was UNETHICAL and they were RUDE. We paid more and got a Garmin from another company. Wonderful product.
There is no Best Buy in Radford, VA.
you really want to know why the manager told you to leave? you may find this hard to believe but it's TRUE. His wife or girlfriend refused to have sex with him the night before or in the morning. 100% TRUE!
died
I purchased3 television from Best Buy in October of 2007.
2 - 15" Insignia LCD's
1 - 19" Insignia TV/DVD Combo
I did not buy the extended warranty, I never have on any other TV and have never had problems with other brands.
The 19" tv/DVD Insignia combo died on the 13th month. They wanted over $200 to fix it. This TV was for a spare guest room and was only used maybe 10 times. The first time we used the DVD player it did not work and within 2 weeks the entire TV died. They said the tube died but would not support it without a warranty. 3 weeks later one of the 15" Insignia TV has died.
I will never purchase another Best Buy name brand again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Same here, my husband purchased the dvd flat screen insignia for me from best buy and on the 13th month the sound is out!
worst customer service from 1-888-bestbuy
My experience with Best Buy's customer service number 1-888-BEST BUY was exceptionally and unbelievably poor. I spoke with three different people and was horribly disappointed. Here's my story:
I wanted to buy an IPOD Touch for my oldest son. He had been waiting for one for weeks before Christmas and now we were finally able to get him one. So yesterday, Friday, I checked the Best Buy five minutes from my home but they didn't have any in stock. After checking online and finding availability at a Best Buy 30 minutes away, I ordered online and chose in-store pickup. I was so happy thinking I'd have it in hand in less than an hour so I was willing to drive to a store 30 minutes away. The online order told me to wait for a confirmation email to take with me when I picked up the item. When I got the email, it said that the item was not available in that store. What?!? I ordered and paid online only because the item showed available in that store. The email said to call the customer service number 1-888-BESTBUY for help. I called the number and explained my situation. I told the customer service rep -- Tony -- that I had ordered and paid online believing that the item was available and ready for pickup at a Best Buy store 30 minutes away (within approximately 45 minutes according to the website). He was very friendly and said he'd see what he could do to get it to me asap. After he chatted with me while diddling on his computer, he said that he would change the order from in-store pickup to UPS One-Day Delivery, no charge, and that I would receive the IPOD Touch tomorrow (Saturday)! He said to watch for an email to confirm this. Needless to say, I was already upset that I wasn't able to pick the item up at the store that was 30 minutes away. Now I was having to wait till the next day to get it. I was thinking at that point that I should've gone to Fry's but it seemed that I would be getting the IPOD Touch the next day.
The next day, Saturday (today), at around 2pm I still had not received the IPOD Touch and worried that if there was a problem there wouldn't be much time to resolve it. So I again called the customer service number 1-888-BESTBUY to follow up on the order and make sure that everything was ok. I was routed to customer service rep Debbie this time. She was not friendly from the very start and sounded tired and frustrated before I even explained what I was calling for. After I told her why I was calling, she pulled up my order and informed me that there was NO RECORD of my conversation story details with Tony on my order. The only thing she saw was that the order had been changed from in-store pickup to free one-day delivery. The clincher is that she told me it takes one day for an order's change to be processed. That means that the change from in-store pickup to one-day delivery wouldn't be processed till Monday so I would not be receiving my item till Tuesday "if there aren't any problems"! I was so upset I could hardly speak. When I had ordered and paid for the item online I fully expected to be picking it up within the hour. It got changed to the next day. Now I find it will be a minimum of FOUR DAYS LATER! I told Debbie how upset I was and that the situation was unacceptable. She said there was nothing she could do and that I "would just have to wait till Tuesday". I asked her why Tony would tell me that I would get the IPOD Touch the next day if it clearly wasn't going to be processed till Monday, she said she didn't know and that "I guess he lied". Whoa, what kind of training do Best Buy employees receive?!? I was absolutely flabbergasted at this point. I figured I had to talk to someone with more authority so I asked her for her supervisor.
After being on hold long enough for my condition to go from upset to fuming, I was connected to Katie. I had to repeat my whole story from the very beginning. I made sure that Katie knew how upset and dissatisfied I was. She told me that she didn't know why Tony promised delivery by Saturday. She defended all the things that went wrong, from Tony's lies to Debbie's rude attitude. Katie at one point did apologize and say she would do what she could. Do you think I really believed her, especially since she defended Tony's lies and Debbie's rude attitude? Then she said that all she could do is forward this "problem" to their "Research Team". The Research Team would then determine if I should get a digital coupon via email and how much it would be and that that's all she can possibly do. When I asked for HER supervisor she told me that she was it, the top of the line and that there was nowhere to forward me to. She said I was already going to receive my item and some sort of coupon and what more did I want? And then after I repeated that I was very upset and dissatisfied, she told me that there was nothing more she could do and if I kept on she would terminate the call. I was livid by now and explained that I knew this wasn't her fault but that the situation was being handled poorly and I was not a happy customer. I wanted her to do something concrete and substantial for me NOW because I had two teenagers who loved electronics and Best Buy was rapidly losing me as a customer forever. All she would repeatedly say was that she was going to have to terminate the call. I asked for a phone number to a formal complaint department and she said she was it -- customer service. What a laugh.
Today is Saturday, December 27, 2008. I guess I have to wait for the IPOD Touch to arrive next Tuesday. We'll see what happens. The one thing I know for sure is that I will not step foot in a Best Buy store again. My two teenagers will have to shop at Fry's or elsewhere.
2nd Update:
I still have NOT received the IPOD Touch as of 3:20pm today, Wednesday, 12/31/08. The UPS tracking information indicates that the billing info was received from Best Buy yesterday. I was supposed to RECEIVE the IPOD Touch yesterday and now I'm seeing, in writing, that it was SHIPPED yesterday?!? Truly, truly, Best Buy has me flabbergasted. My conclusion at this point is the Katie (supervisor of the customer service reps) did something to change the ship date of the IPOD Touch after we spoke so that it would not arrive on Tuesday. What else can I conclude? If you're reading this and trying to decide if you should buy something, anything, at Best Buy... I would advise you not to. I know that problems can happen with any company in the course of business. What's important is how the problem is handled so that the customer is taken care of in such a way that they will do business with that company again. Based on the treatment I've been receiving, I would say that Best Buy thinks it's doing so well financially that customer service isn't a priority at all. But it is.
Update:
I still have not received the IPOD Touch as of 2:21pm today, Tuesday 12/30/08. If you remember, Katie had said that it would be shipped by yesterday (Monday) and that I would receive it today. She is obviously as equally incompetant as the group of "customer service reps" that she supervises. I received an email this morning from Best Buy at 8:20am stating that the item has been shipped via UPS. As of moments ago, 2:27pm, I was unable to get any info on the progress of the shipment. UPS website said it ..."could not locate the shipment details...". Well, so much for getting my item by today. I'm not happy with Best Buy, I will not call them and waste my time and sanity trying to find out why my unhappy son is not holding his IPOD Touch right now. Best Buy continues to amaze me with their lack of concern for customer satisfaction and I'm looking forward to seeing them go out of business. We'll see if we get our item by tomorrow. Maybe if it doesn't, I can call and speak to Katie again and give her a little grief so that I can make sure her New Year's holiday is as unhappy as my son's will be.
The complaint has been investigated and resolved to the customer’s satisfaction.
We are in the process of getting the same crappy service. To give you a quick run down, we placed an order on line that Best Buy screwed up. Then they cancelled the order. We were using Gift Cards to pay for the appliances. Trust me, if it weren't for having these gift cards, we would have taken our business elsewhere long ago. This order started on December 31, 2008. Today is February 3, 2009 and NOTHING is resolved.
It is absolutely unacceceptble and gutsy of Best Buy to have such lousy service considering the retail market today. The endless calls, emails and promises for the same "digital coupon" blah blah blah is beyond frustrating. We cannot even keep up with all of the people we have either repeated this problem to, emailed or disconnected us in the middle of conversations.
I beginning to think that there is a major scam or cover up going on. I can tell you that after we receive our order, Best Buy will no longer have our business and I will tell everyone I know to beware of Best Buy's antics. I really believe that because we received a good deal by placing the order online and since they inadvertently cancelled the order, maybe they don't want to honor the original pricing? Hard to tell what the motives are, but there is absolutely no excuse for such awful service.
hassel redeeming
In November 2007 my son's Playstation 2 wireless controller became unusable (a button began sticking). Since the malfunction was within the 2-year extended warranty, I referred to the Best Buy extended warranty brochure to see how I should proceed with replacing the product.
The brochure stated that *before* I brought the defective product to the store I should get a return confirmation code by either calling an 800 number or filling out an online form. I opted for the latter and went online to fill out the form. After completing the form, I was surprised when the website informed me that I should be receiving the confirmation code "within 5 to 7 working days" via snail mail. What?! My plan was to exchange the defective controller the same day, not a week from now! I printed the receipt from the online form and proceeded immediately to my nearest Best Buy store.
At the Best Buy store I presented the broken controller, the store extended warranty, and the receipt from the online form. To my surprise, the Best Buy customer service rep told me that because I filled out the online form, I had no choice but to wait the 5-7 working days before exchanging the broken controller for a new one. I was then asked why I didn't simply bring the defective product to the store in the first place, in which case they would have been happy to replace it immediately. What?! I pointed out that the extended warranty brochure clearly stated that I was obliged to obtain the return code BEFORE bringing the product into the store. No, I was told, I *should* have just brought the controller to the store, or made the phone call, but not fill out the online form because the online form takes several days to process. Again the Best Buy customer service rep said they could not replace the product that day because I had already filled out the online form.
Needless to say, I was angry. I pointed out that nowhere on the extended warranty brochure did it state that if I opted to fill out the online form I was adding at least a week to the replacement process. Since when, I asked, does someone go online to take care of business with the expectation that it would take *longer* than alternative methods? I was composed, but firm. To make a long story short, I resolved not to leave the store without the replacement product in my hands (my son was counting on me). I worked my way up through the management until I finally got a manager who--grudgingly--agreed to replace the product then and there. It took over a half hour to get satisfaction and seemed to leave everyone with hard feelings. What the heck.
By the way, ALWAYS purchase the extended warranty when purchasing a Playstation game controller. I've never seen one last beyond 2 years without one or more buttons sticking.
fraud and cheating
Bestbuy, first of all overcharges all their customers! Believe me if you know an employee there, ask what their price is compared to regular customer prices! They get wholesale price! While us innocent customers get jacked by there ridiculous fees! I bought my laptop from Bestbuy about 4 months ago! A Toshiba Laptop, Well the screen was slightly coming apart, so I took it back... It ended up being a DEVO.. It took about an hour, for the managers to decide! one lady manager, was trying to say it was wear and tear, IT WAS ONLY A MONTH! My warranty was going to cover it! But Bestbuy Managers are complete ###s! They ended up switching, my laptop, for another Model, b/c they somehow discontinued them right after I bought it! I was suppose to get 250.00 in rebates, well after the switch no one told me anything about the rebates.. I received a letter stating that I was declined of my rebate b/c i returned my purchase! No body told me anything of that, I even paid more for the newer laptop! Bestbuy, is nothing but a scam, taking peoples money, and hesitate to return items! I am glad, the bestbuy in houston, was robbed the other night of 50, 000.00 they deserve it! They had it coming! And the other bestbuy in Houston got their windows shot out! I think this explains that people are fed up with bestbuy...
The complaint has been investigated and resolved to the customer’s satisfaction.
hahahah, that's why half of the sale prices in the ad are actually below cost... Anyways no manufacturers warranty covers normal wear and tear. And there is a reason they only give you a ONE YEAR manufacturers warranty... and don't buy clearance laptops cuz you will not get the same one if you have a problem. It will save you some time and trouble in the future.
I just left the Best Buy store today with the determination to : NEVER SHOP OR BUY ANYTHING FROM BEST BUY AGAIN! They are nothing but scam artists... Lap tops that fail after 2 months! Add on fees to 'optimize' the computer, add spyware, extended warranties, etc etc. The new lap top, that we purchased in August, breaks down two months later. Hard drive problem - no worries, they will swap it out for a new computer! .. that happens to cost more! Add ons, crappy service after the sale, and classic bait and switch. Hey, there is a market out there for honest sales and service of technology... you tell me where this is and I will happily give my money to them! Not to mention refer family and friends!
seriously?... this is almost funny... if you would of brought that laptop to me i would of told you to go sit down. for the mere fact that they replaced it you should be happy. Plus one more thing you should kno, there is no mark up on laptops... so you saying you are being overcharged for it just proves that you really do not have the slightest clue of what you are talking about. And the fact that you are happy that the store got robbed and shot up just shows how immature you are. Listen to one piece of advice i have and that is no one at any retail store owes you anything unless you bought into an agreement with them that states they do. So keep in mind if you come into a store and treat people like ### and they realize they are making about $8 from you... you will be treated the same way.
asked to leave the store?
This story occurred right before the Christmas. As a loyal BestBuy customer, I was treated unfair by a Leesburg, VA BestBuy Store manager and asked to leave.
I ordered an item using my virtual credit card number over the Internet and then selected “in-store pickup” to save the shipping charge. When I went to the store with the printed email proof, my driver’s license, and the virtual credit card number with CVC code and expiration date information to the Leesburg, VA BestBuy to pick up my item, I was told that I could not get the item, though my credit card is already charged. The reason was that they have to see the physical card used to purchase this item. A virtual card, according to this store manager, would not be acceptable.
To ensure online shopping security, my credit card can provide consumers the option to generate a temporary credit card number that can be set with an expiration date and credit limit (normally preferably to be the same or slightly larger than the price of purchased product). I, as many as many online shoppers, have applauded for the virtual credit card system. By this means, customers can take the advantage of the e-commerce or e-shopping with limited concerns about credit card safety.
When I tried to explain what the virtual credit card number was to this store manage, Mr. Don B., he did not show any interest of listening. Instead, he said, ”no matter what, without the credit card, I cannot give you the item.” When I asked him what I can do since my credit card was charged and the item was a Christmas gift that I needed to get for my friend before Christmas, he said the only option I had was to call BestBuy Online and cancel the order. If it were not a Christmas gift and timing was not an issue, I could just follow what he said to save the hassle. However, timing was really important and in the email BestBuy sent to me, the item is available now in the store for me to pick up. Then, I suggested, “how about I call BestBuy Online and you can talk with them directly so that you can see I am the exact person for the item and there would be no concern to pick up the item then”. Even then, I was still thinking that he might be a good manager just trying to defend customer’s product safety. However, he refused to participate in the efforts.
In fact, I, as a customer, have not made a mistake in ordering the item, paid with my virtual credit card number, and came to the local store to pick up my item. This issue was originally only related to BestBuy’s policy that did not consider the option for virtual credit card number. When the problem occurred, the store manager, instead of trying to help frustrated customer out, refused to participate in any possible remedial efforts. Even when the customer offered the patience trying to solve the problem with the store manager’s participation, he just flatly refused. It is not the way a store manager is supposed to behave, based on my understanding of American retail managers’ roles.
When the option of talking with BestBuy Online was refused, I expressed to him my frustration, “I cannot believe this. It is paid with my virtual credit card number, I offered my driver’s license, my virtual credit card number with CVC codes; if there is any other information, I have no problem to offer; but how comes I just cannot get my order?!”. This store manager said, ”mam, further talking about it will not get you the product. I will have to ask you to leave.” I asked, “what? Asking me to leave? What makes you this right? I am coming to pick up my order that is paid, but I am asked to leave?” He said, ”yes, I ask you to leave. If you do not leave now, I will call police.” When I asked for what reason he can call police for this, he said because I yelled to him. I wish I had video recorded all this. I yelled? Ridiculous! Maximally, I might have slightly raised my voice when I was so frustrated, but I did not yell! Why would I yell? I was talking to him and just try to get my order that I paid. Why would I need to yell then?
The funny thing is that he then wanted me to leave immediately. For him, it seemed that one more second of my presence in store, even just look around the store, would threaten him and he wanted me to disappear immediately.
I left BestBuy, and feel the whole thing is so ridiculous!
The complaint has been investigated and resolved to the customer’s satisfaction.
I had same problem - although in past I was able to pick up without even being asked for the credit card, so in this instance I did not print anything out with the virtual CC #. I think the nice employee would have given me the item if I could have told him the last 4 digits of the card, but since I didn't have it, he called a manager who said that she had to see the card. Period. Not even the last 4 digits of the card would do (which by this time I had found.)
She did offer to cancel the online order, and charge over again the item and honor the same online price - which I reluctantly did - but it really left me quite upset at the her attitude and demeanor, etc. to the point that I will definitely try and avoid doing ANY business with Best Buy.
Too bad so sad. You can go to another BB though. Or just go to BBB.com and file a complaint towards the store. That will get their gears working. Duh.
This complaint seems to be in line with the outcome of my experience at Best Buy: The Best Buy manager did not do what was necessary to make the customer's shopping experience successful. It seems that they are trained to get rid of unhappy customers instead of doing whatever it takes to resolve the situation. I shop online with virtual account numbers, just like this customer does, for obvious safety reasons, and see no reason why it should have caused any problems with store pick-up. It's not a new thing and is very common. Come on Best Buy, get with the times! LISTEN to your customers and train your employees with better customer service before you lose all your customers. I'm going to Fry's!
bad computer wont exchange or refund
I bought a Toshiba laptop computer through bestbuy. It turned out to be nothing more than a useless piece of Junk. Yet best buy wont refund my money, they wont offer an exchange... but instead I had to pay out of pocket for them to return it to toshiba and have toshiba repair it which they told me I would get my 35 dollars back that i had to pay up front if the computer was covered by the Manufaturer's warranty.
I found out the computer was covered yet bestbuy would not return my 35 dollars as promised origionly.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad service
I purchased over $3000.00 of appliances from BESTBUY.COM and paid additional for installation and haul away of my old appliances. This morning I was supposed to get the installation (the appliances came earlier in the week, but BB couldn't install until now) This morning the installer failed to show. I called to sort out the problem. That started over 2.5 hours ago, I am now on my 9th phone call and still have no resolution. There customer service sucks! Their excuse is that the computer systems for installation, purchasing, compliants etc are all different and they don't have access to the different departments. I have been sitting on hold for almost an hour just to reach a customer rep - just got disconnected again! I doubt that they really monitor phone calls otherwise none of their reps would have jobs.
The complaint has been investigated and resolved to the customer’s satisfaction.
bad experience
Before moving to Japan in Oct. 2003, I wanted to get a laptop.
I purchased it from Best Buy and was asked if I wanted the extended warranty for another $200.
Since I was going to be using it in Japan and moving it around, I figured this would be a good and safe choice.
Now, I was concerned if the warranty would be voided if I left the US. But, their warranty was valid internationally.
So, I went with it.
Nearly 1.5 years later I was having problems with it.
I brought it to Toshiba in Tokyo and they took a look at it for free.
I then contacted Best Buy to see what my options were.
My only option was to get it repaired with my money and send in the receipt to Best Buys Warranty Center.
As soon as I got my laptop back from being repaired I sent it out.
I even wrote a letter explaining the details of what happened.
Since I was living in Japan, I asked my dad to keep in touch with them and find out the status of the reimbursement.
My dad could never get a straight answer and people that he had previously spoken to before miraculously "no longer work here".
So, he could never speak to the same person which make him have to start again from scratch.
Some of the employees would say we never got the receipt, while some of them would say your check is in the mail. You should get it in the mail next week.
Needless to say, it never came.
It was for a measly $100 dollars to repair the fan.
Occasionally when I come home for a visit I dare not step into that store.
I will never ever buy anything from them again. That is unless I get my money back. But looking back after 3+ years, I'm not holding my breath.
I have boycotted the store and told all my friends and family to never shop there again.
I hope people realize how screwy these companies can be and reneg on promises made.
If anyone from Best Buy is reading this and would like to get some loyal customers back, please contact me, maybe we can work something out.
Im writing you in regards of my bad experience from Best Buy service, Best Buy customer service. I bought very nice (as I thought) and very expensive Whirlpool washer and dryer from Best Buy store in Madison, WI back in February, 2006. Since then it was like a nightmare for me, my wife and our three kids. Washer had issues with it from the first day they delivered it to my house. Water was leaking and I called technician. It took for him (Tom) to arrive 10 days. He so called fixed it and went away; needless to say it broke again. And I called, and he fixed it and it broke again and again and again. So, 8 times since March 2006 I was without the washer for couple of weeks every time it broke. And, I forgot to mention, at one point water damaged ceiling in my lower level.
Finally, it broke down again on October, 2008. And I called the 1-800-number, and after 46 minutes on hold they scheduled service for October 22, 2008. That is 14 days without the washer with 3 young kids! Technician was scheduled to be here in between 8-12pm today, but he never came.
My question to you is: What kind of service is it? You charge that much money for service plan and then what?
I, probably, will never buy anything from Best Buy again.
The complaint has been investigated and resolved to the customer’s satisfaction.
Blah blah blah learn how to type. You don't need to be double spaced noob
Did you pay anything for any of these repairs, other than the original service plan?
customer service policy and treatment
I would like to report my experience with the BestBuy store in Marlborough, MA, more specifically with the store manager.
A few hours ago I purchased a car GPS (Magellan 1212) and after leaving the store I realized that the corner of the package was open.
Since I liked the model, I decided to open the rest of the package in order to operate it. It turned out that this unit was missing the SD card. I could not find it anywhere within the package.
I decided to come back to the store in order to return this unit or get an exchange. The customer service told me that if I return it then I would have to pay a 15% restocking fee for that unit. I told her that the unit was sold to me with the SD card missing and if an exchange was not possible then I would like to return it. Since the unit was sold to me with missing contents I do not think I should pay any re-stocking fee.
She called the store manager to attempt to void the fee. The manager initially told me that this unit did not require any SD card (the missing part), but I pointed out in the package contents section that the SD card is listed there. Then the manager removed all the contents of the package. After not being able to find the SD card, he told me that since I opened the package I had to pay the 15% re-stocking fee unless I exchange that product. I told him that was the last unit and that I would like to return it and check in other stores to see if I could find the same model. He repeatedly asked me if I read the back of the receipt that states about the 15% fee for this class of products. I replied stating that the store sold me a unit with missing contents and it was not my fault. The manager warned me that he was the store manager and he would not bend any rules to resolve my case.
He repeatedly stated that there was nothing he could or would do about it. As a matter of fact his tone of voice was demonstrating annoyance while talking to me.
I replied stating that I was very frustrated as a customer. The manager made no legitimate attempt to resolve the situation. I finally asked him if he could look in the store (either in the stock room or on display) for the same model so that we could have this situation resolved. After a few minutes of searching in the store show room only, he said that there was no unit left. I also asked him to find me an SD card for that unit and he aggressively told me that he could not and he would not find nor give me an SD card from any unit in the store, not even the display one. Since thismanager made no attempt to further help me, I suggested for him to find me an equivalent model of another brand. He said that the model Tom Tom ONE 125 was the closest one, but it was cheaper than the one I bought, and he would not refund any difference. It turns out that the manager was wrong since I paid 79.99 for the original model and TomTom in question was 99.99. I told him that since my original purchase was a model with missing parts (which he logged in the system as defective), he should at least give me the closest model available for the same exact price. Once again, this manager insisted that he would not bend any rules for me. He also insisted that if I don’t buy that TomTom, he would charge me the 15% restocking fee and that I should read the back of my receipt. I replied asking: “So I come to your store, buy a piece of equipment with missing parts, try to return it, the store can’t find any equivalent model and I have to pay a restocking fee?” He replied stating that he just follows rules and he does not make them. In addition to this, since he is the store manager, there was nobody else that could help me with my case.
As a customer, I am more than frustrated with the indifference from this store manager that offered no attempt to solve my problem or at least remedy the situation with reasonable options. I felt violated since my only option was to buy a more expensive model. I felt even more frustrated with the type of treatment received since at all times I seemed to be the one that did something wrong. I bought the unit just a few hours ago and I had no chance to use it. I never acted in bad faith nor took advantage of the store policies, such as using the unit for days and then giving it back. Instead, I received a non-functional unit, which was sold as brand new. I understand that the store has policies to discourage customers from using equipment for leisure, such as camcorders and GPS, for a period of time and them return them as new. That was absolutely not my case. I had no interest of abusing of any policy and I promptly returned it to the store as soon as I noticed the missing part in the package. This was done in just a matter of a few hours. I was extremely disappointed and aggravated with the store manager’s professional treatment since he made no attempt to remedy the situation and he treated me as if I was acting in bad faith at all times. I will certainly take this as my most relevant experience with BestBuy. I will take all the possible actions to file complaints on consumer protection agencies or even in the media, to the extent allowable by the law, since I felt that my customer trust and protection were clearly violated. I will make every attempt to make sure customers like me have more protection against stores like BestBuy.
I hope my words send the right message to consumers and that proper corrective actions will take place in a near future, otherwise this store will be destined to push customers away and consequently follow the course of so many others that eventually went out of business
payments
I overlooked sending my Beat Buy monthly payment, so I went to a Best Buy to make my payment to avoid being late. Only I was informed that Best Buy no longer takes payments at the store. Imagine that, an electronics store that is not capable of processing a payment at the sore. I was told that I could either make it online but it would not be posted for several days and a late charge of $39.00 would be added to my account it if didn't get processed before the due date on my statement or over the phone where I would be charged a processing fee of $15.00. This is a nothing but a SCAM! Target will now supply all of my electronic needs and by the way, you can pay your bill at the store.
manager doing illegal things
I was at Cascade Station Bestbuy which is on Airport Way purchasing a labtop. The manager, without my consent ran my credit card to check all my past purchasing history. A few minutes later, the manager comes out and say he cant sell me another labtop because I bought one from a different store in the morning. Isn't that illegal?
I'm a little confused to as how that is possible! They as an electronics store has no possible way to check your prior purchases with your credit card! They can with your phone number and even in that case why would they not want you to spend money in their store! I think you are exagerating a tad!
credit (household bank)
In 2003, I purchased a computer from Best Buy for a total of around $1, 100 on their "no payments for 12 months" plan. I made regular payments which got the price down to $600 when I lost my job and missed one payment. They demanded everything up front, and of course there was no way that I could pay the full amount, so they (Household Bank) began to add ridiculous fees and interest adding up to about $50 per month. I could do nothing by this time, since they would accept nothing less than the total amount. By the time the total of my bill reached $2, 200 (remember, this was originally $600), they turned it over to creditors, who were willing to make a settlement of $900. I arranged a repayment plan with the creditors, but Best Buy demanded that they extract a payment sooner than my arrangement would allow.
In short, DO NOT EVEN CONSIDER applying for credit with Best Buy, unless you are willing to gamble with your good credit rating. Their credit department is a predatory and vindictive organization that is little better than a legalize mafia.
The HSBC bank who handles best buys credit cards are the devil. However, any no interest period at best buy, is the same exact at every other store. If you don't pay the entire balance by the end date, you owe all the interest that would have accrued. If you are late on a payments, same thing. It doesn't matter if you are late paying $ .10 they will charge all the interest. This is the same for every single store out there. However something should be mentioned regarding inconsistencies in the charges. HSBC loves to throw extra fees on their bills, that they say they are not going to charge you. I had HSBC remove charges, only to find they put them back on the next months bill. So I call again, "oh sorry sir, we'll take care of that for you right away". Next month... back on the bill. This went on for five months, so I didn't pay a dime. They sent to collections, and it only got harder to justify my unwillingness to pay. Six collections agencies and 1 lawyer later, i finally declared I will not pay any of this bill and the collection agency finally took it as a loss, and i got a $700 oven for free.
Best Buy Reviews 0
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About Best Buy
One of the key features of Best Buy's website is its user-friendly interface. The site is easy to navigate, with clear categories and subcategories that make it simple to find the products you're looking for. The search function is also robust, allowing users to search by keyword, brand, or product type. Best Buy's website also offers detailed product descriptions, specifications, and customer reviews, which can help shoppers make informed purchasing decisions.
In addition to its extensive product selection, Best Buy offers a range of services to its customers. These include installation, repair, and technical support services for many of the products it sells. Best Buy also offers a price match guarantee, ensuring that customers get the best possible price on their purchases. The company's website also features a rewards program, which allows customers to earn points for their purchases that can be redeemed for discounts and other rewards.
Overall, Best Buy's website is a comprehensive and reliable source for electronics and home appliances. With its user-friendly interface, extensive product selection, and range of services, it's no wonder that Best Buy has become a go-to destination for tech-savvy shoppers. Whether you're in the market for a new laptop, a smart TV, or a home security system, Best Buy has you covered.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Best Buy. Make it specific and clear, such as "Defective Laptop Sold at Best Buy" or "Poor Customer Service at Best Buy Store."
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- A clear description of the product or service involved.
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- The nature of the issue, such as a faulty product, misrepresentation, or poor service.
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Remember to be factual and include any relevant information about transactions you had with the company.
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Overview of Best Buy complaint handling
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Best Buy Contacts
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Best Buy phone numbers+1 (888) 237-8289+1 (888) 237-8289Click up if you have successfully reached Best Buy by calling +1 (888) 237-8289 phone number 6 6 users reported that they have successfully reached Best Buy by calling +1 (888) 237-8289 phone number Click down if you have unsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number 7 7 users reported that they have UNsuccessfully reached Best Buy by calling +1 (888) 237-8289 phone number
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Best Buy emailsonline.communities@bestbuy.com100%Confidence score: 100%Supportinfo@bestbuy.com100%Confidence score: 100%Support
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Best Buy address7601 Penn Avenue South, Richfield, Minnesota, 55423-3645, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 18, 2024
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