Best Buy
Reviews and Complaints

I can't believe after spending so much money at Best Buy they could try to rip us off on the extended warranty. I bought an ipod a couple years back (with the extended warranty) and it has broken 4 times. After having the same problem (they said at first three and now it's four) times, they are supposed to replace it with a new one. Well when we go to get it replaced all of a sudden they only show us having it repaired once. FOUR different people 'looked' in their system and said they found nothing. We called corporate and two different people gave us completely different stories and only once we wanted to get their name because it was going to be placed on our report to the BBB did they transfer us to someone who miraculously found our 3 prior repairs. A bit suspicious don't you think? So we go back to the store, and they STILL make us send it out for repair again! I truly believe they are going to give us refurbished pieces of trash until our warranty expires, they never intend of making good of their extended warranty. MY ADVICE, DON'T BUY THE WARRANTY!

I had a balance of 1487.00 on bestbuy creditcard and it was due on 5/3/08 Saturday. I made full payment on 5/3/08 via bestbuy website and they received money on 5/5/08 Monday. Since it was late one day (Sunday) they charged me 65.00 dollars as late fees and finance charges. I didn't know that until I get the local best buy store to buy some items and talk to customer service to several minuts to get a credit. They didn't help and i didn't buy anything from bestbuy that day. Couple days later I called again to resolve this issue and talked to one customer rep in india and his name is anoop. he ask me to make a payment via phone and he can credit 20.00 dollar. I made a payment on 7/9/08 and my balance should me ZERO at that point. Guess what, that DAMP guy didn't keep his word and my account shows a balance 37.00 dollars now. So now besy buy need 80.00 dollars from a customer to keep his account current which is fully took care back in 5/3/08. These people are doing day time robbery and calling its latefees and interest. I will tell all the people that i going to see to do not use bestbuy credit card.

Why is there not a board that tell of all the great stuff these companies do... I am reading these stories and just have to laugh. I got charged all of this extra interest because I did not pay my bill on time dumba-- no interest for 90days or 12months or 24months if paid in full and min payments are made each month ranging from 1%to 3% of the balance. If payment is missed or later ALL INTEREST FORM DATE OF SALE IS CHARGED I think is cut a dry and is on your statement oh you don't read that stuff well tough you owe... I no the retailer is at fault for you not paying your bill on time... You buy from these companies because they have what you want they did not hold a gun to your head and make you buy. I got a deal I paid less than the next guy I got something for free. I am entitled to pay less than the company paid for that product just because...

I purchased a brand new Pioneer Elite Plasma Television for $2, 939.99. It was being held at a Boston, MA store location until I was ready to receive shipment. I came to pick up the television to find the box had been opened and television was removed from the packaging. The sales associate assured me that it was "brand new" and was removed by mistake and was safely put back in the box, which was completely false. Upon further inspection, I noticed the unit was covered in layers of dust and looked to have been handled extensively. I then noticed that the serial number of the Pioneer television did not match the serial number on the box that it was said to come in. The product had been switched! At this point the associates tried to discount the TV as an open item and offered me free screen cleaner to make it look “like new”, which was a direct insult to me given the amount of money I had spent on this item. I refused the offer and clearly & simply stated that I wanted an unopened, brand new Pioneer Elite Plasma television (same make and model or better) that I had originally purchased on 4/10/08. Best Buy/Magnolia Home Theatre relentlessly denied me my right to a new unopened television and flatly refused to ship a new one to me and continued to coerce me into a situation to accept the model that had been opened and switched as my only alternative. After several more failed attempts the next day to get what I paid for, I turned to Attorney General’s office for help. It was only after the threat of Consumer Protection that the Best Buy Manager finally complied and said they were able to locate a brand new, unopened television.

I gave Best Buy every opportunity to solve this issue on site and they chose to use a tactic of trying to wear the consumer (me) down over time to get me to agree to their terms to absorb costs associated with their mix-up.

I am seeking damages associated with the store's questionable activity.

On May 31st my husband and I stopped by there after work .He just purchased the I-Mac and wanted to add Windows to it. We purchased and left .We made it home late but he was excited so he went to the computer. When I a woke the day he said he purchased the wrong software. He asked me to take it back. On my lunch break I went to Best Buy I spoke with a lady named Tess she said I could not return it so I asked for a store credit of equal balance. She said and I asked to speak with a manger and she nodded her head and said I am a manager to make a very...very. long story short she stormed off(I don't know why) and came back with the customer service supervisor who gave me no eye contact and blurted out "what's the problem». I should have known then that he was of no help but. We have dealings with Best Buy forever. I started explaining what happened and he abruptly interrupted me and said we can't take it back and "If it was important to your husband then he would have came".Ok, As if we still live in the old days and I am incapable of handling buss. For my husband. We exchanged words him being very unpleasant and me saying how unprofessional and rude the whole experience was so I asked for the corporate number so that I can complain and as I left Bill B and Mark (another horrible associate) watched as I called from my car .They were standing in the doorway so it held open and a family was at the door looking out at me and they were all laughing. I called 1-800-BB they said that the D.M.Michelle would receive the complaint but it's not100% that someone would call me. Last week they E-mailed me offering a 50. gift card. I have never ...patronized an establishment where1.The super/manager head no customer service skills2 I have never. Been insulted and humiliated by a company. No one gave ma an option on how to receive my money back. I e-mailed Windows whom by the way are giving me my money back they also told me that it is a North -American 45-Day money back guarantee that no one at Best Buy suggested. Please do not support this company because it doesn't support the working class people who are full time gamers and full time computer geeks. My husband and I pass by so many other stores to patronize this one and because we receive poor service from the bottom we also received it from the top. The beauty of retail is ..There are other stores that carry the same.

I purchased a refridgerator, dishwasher and stove on April 27th. It is June 11th and I am still trying to get them delivered. I have spent at least 20 hours and made over 40 calls. I did not get call backs from the store department, the store manager, the install department or consumer relations. When I was told to call the supervisor in Consumer Relations back the operator wouldn't put me through! She rerouted me back to delivery. The store said they don't install, the install people said call the store. Customer Service sent me back on the loop. NEVER ANY RESOLUTION. Finally, my appliances are supposed to be delivered Friday, but when I called install to get them installed - yep, you guessed it - call the store, the store says they don't install, call the 888 number. I called Consumer Relations this morning and they put me back to the delivery people, even though I specifically told them I needed the supervisor who asked me to call back if my issue wasnt' resolved! I WILL NEVER PURCHASE ANOTHER ITEM FROM BEST BUY. I have wasted SO MUCH TIME trying to get the appliances I paid for.

The salesman gave me wrong information on two things, which have taken hours of telephone and driving time to reverse. (1) I asked for an extended warranty and he gave me a form to sign for something completely different. (2) I asked if I could pay by American Express and he said "yes" then had me fill out an application for a Best Buy no-interest payment plan that he said could be charged to my Amex card. That too was bad information. When I called to talk to the store manager I was put on hold for a long time and never got through.

Best Buy is supposed to be all about convenience. My experience is just the opposite. I'd rather pay a bit more and get good service than deal with a bunch of amateurs.

Just noticed Best Buy stock is down 17% in the past 5 months. Wonder why.

I purchased a laptop on the 20th of this month. I returned it on the 25th. I was told by the Fultondale, AL store that it my check for my refund was printed on the 26th and that it will take a week to get it from Minnesota. This is because for some reason purchases over $250 cannot be refunded in the stores. Not even up to $250 of the refund.

Moving on, I spoke to the corporate office who said that my check wasn't printed until the 27th. The corporate office also stated that it could be as late as Monday before it is even mailed but could not tell me how the check was going to be sent (standard, first class, etc.). Even standard only takes up to 9 days in the USÂ however I was given April 14 as the last possible date to receive the check. Best Buy obviously doesn't realize that that is three weeks from the time the laptop was returned. So they have the laptop and my money and I'm sitting here with nothing for possibly three weeks. Unacceptable.

Apparently four hundred and some odd dollars is to much to refund in a store but not enough for Best Buy to put a little speed into returning it to it's rightful owner. Even after they charged a 15% restocking fee, and I do not get back the $50 I purchased for a recovery CD + them setting up the computer. Oh and getting them to set up the computer... I was told two - three hours. Took nearly SIX. I was willing to look that over until I found myself out nearly $100 and them holding the rest of MY money. My future purchases will not be made at any Best Buy stores, regardless of how low the price is. I knew it was a mistake when I decided to purchase from them instead of compusa. I have been a customer of there's for years and only purchased at Best Buys because I work near one of their stores. That will not happen again.

I purchased a 65" Mitsubishi TV model #WD-65731 in the amount of 2457.26 also purchased the extended warranty for 432.99 When I purchased this tv the salesman told me that the lamps would have to be replace once every 4 to 6 years I was a little weary but what a nice tv and a very good name brand I thought. Surprise they lasted 54 weeks just out of mfg. warranty. The tv was purchased on 4-22-07 and went out on 5-4-08 I called for service immediately and had an appt.for 5-6-08 in the afternoon took off work to wait for the service never showed called Best Buy Service and they rescheduled me for 5-8-08 I asked for a morning appt. and took off work again and at 2:00 I called the Best Buy service dept and the said they would have to reschedule the appt. again. I decided to drive to Weatherford where the TV was purchased and speak to the mgr. he informed me that this was not Best Buy problem and the called the service man direct in Ft Worth after trying several time in frustration they gave me his direct line and told me to take care of it myself. I purchased the tv and extended warranty from BestBuy and the warranty paper work has there name all over it, how can it not be there problem. I still do not have a working tv and I have no appt. to get it fixed. No one knows who is responsible for the tv or the extended warranty. I have contacted Mitsubishi no one answers there phone, I have contacted BestBuy and AIG warranty co. But at this time no one has called me back or offered any help that will fix this lemon.

Best buy retail services charging $39 Late fee for paying early. Payment dates as reported by Best Buy Customer service: 12/3/07, 1/3/08, 1/22/08, 2/11/08, 3/5/08, 4/9/08. Payment due date: last day of month. (31 day cycle). Inception: 11/4/07

From their own records its pretty obvious that I have paid every month buy looking at the payment dates. However, The corporate stance is that by paying before the 5th of the month I am not being accounted as a monthly payment, just an additional paydown of the balance. My mistake is paying too early! You would think that a simple phone call to clarify the problem and remove the charge is all that is necessary. Both the service agent and her supervisor could not do better than removing half the charge stating that by paying before the statement date I am the party in the wrong and that the fee is justified.

I stand by my belief that human intervention is needed here to remedy a problem. The problem is the corporation not seeing what their own records reveal. My statement declares on the back to send payments before the "Payment due date" TO AVOID ADDITIONAL CHARGES".

Loan secured 11/4/07

1st payment made within 31 day cycle, 12/3/07. ( I hadn't recieved a bill yet, so I payed what I believed to be the expected amount) To my thinking this constitutes the December payment.

2nd payment made 31 days later, 1/3/08. I had recieved the bill in the meantime and was paying slightly over the minimum. This is the January payment.

3rd payment made 19 days later, 1/22/08. This was intended to start paying down the loan early.

4th payment made 20 days later, 2/11/08. This is the February payment. This payment is roughly 3 times the minimum payment due.

5th payment made 13 days later, 3/5/08. This is the March payment. Again payment is roughly 3 times the minumum payment due.

6th payment made 34 days later, 4/9/08. This is the April payment. Payment is over 3 times the minimum amount due.

Each payment made during the calender month it was intended according to the bill statement. I received the April bill on 4/12/08 with a $39 late fee assessment on it. The minimum payment amount went up $8-10 and I am bewildered that I have a late fee.

In calling the customer service (India) I was informed that my payment history is the reason for the Late fee.

When I asked to speak to the supervisor. I was informed that I was sent an additional billing in March for $10 to be paid by 3/30/08. The Late fee stems from not paying this $10 charge.

I am wondering how my minimum expected payments for the past 5 months equal approximately $270 and the monies received by them in the timeline described above equaling $555.00 (double the minimum) equates to a "late fee". Each payment fell in the calender month and was well before the statement due date. I don't care about the other reasons or technical issues. Its simple, I pay each month, I pay more than expected, and I got a fee for doing this. I think this is inappropriate and that it should be removed.

I will most likely not ever use this consumer credit service again. I have been a credit user for over 25 years and even managed to maintain communications with my creditors while serving in the military overseas before internet. I have always been treated well and always been in the right. I even prenotified and paid bills when I didn't have a statement to remit, simply a letter explaining the delay in mail.

I do not understand why I should pay a penalty for paying early.

Bought the Sony DSC-T300 Digital Camera from Best Buy upon recommendation from the sales associate. When I got home we took pictures. After we downloaded the images into the computer we discovered the images were grainy and "softer". Looking for a way to turn off this feature off I discovered review boards slamming the camera on its image quality and inability to turn off noise reduction. So since the camera had poor image quality I took it back to best Buy to exchange it for a different model. This is when I found out that I would be required to pay a $60 restocking fee because I expected my $400 camera to take quality pictures. After talking to the Customer Service associate the manager and the customer service line at the National level I am out my $60. I was offered a $30 gift card so that we could "split the responsibility". I have never complained to Best Buy in the in the 10 years I have loyally purchased items from them. the first time I have a problem they screw me. They just lost a customer that has spent $10000+ dollars over the last 4-5 years for a $60 restocking fee. Restocking fees were created for the type of people that will buy a dress leave the tag on it, wear ir to a wedding and then return it on monday. Not for people who were duped by a salesperson into buying a camera that they weren't even looking at to begin with.

In November & December of 2007 I ordered merchandise online from Best Buy.com. I found better merchandise @ a cheaper price.

When UPS pulled into my driveway told him to take it back. I refused all merchandise from Best Buy. Now they are charging me a $20 restocking fee and worse they have put finance charges on top of this. These people are a bunch of crooks and all their stores need to be shut down so lets all stop shopping with Best Buy I know I have. I have since closed my Best Buy Credit Card and will never get another one.

As an incentive to switch to triple play Verizon FiOs, Verizon flaunted a $200 Gift Certificate from Best Buy. It was communicated when I had installation in the month of January 2008, the 22d of which month I received a confirmation letter for the package. On February 1 I received a letter specifically discussing the Gift Card. I registered on the Internet for it on February 8.

The representatives initially told me it would come within two weeks. When it did not, they said it would come any day because it is stated in writing that the period is 2-4 weeks. After 4 weeks had passed, I called again and the rep said in reality it will take longer. I had not been told this before, certainly by not the offer. I have called twice since then. One rep told me no longer than six weeks. It is now March 21, six weeks, 42 days. The card has not even been mailed, they tell me! Disgusting! And one of the reps was frank in telling me it will be mailed by the slowest, cheapest means. Others have lied to me and said they would do what it takes to expedite it.

I am particularly disgusted because I wanted to replace a broken portable CD player before my trip to Mexico, leaving the morning of March 27. It looks virtually impossible for it to arrive by March 26. I do not particularly want anything else from Best Buy.

I recall when Verizon three times did not show up when I made appointments to switch to DSL from cable when I lived in Manhattan years ago, so I gave up. In the suburbs, I thought perhaps they had improved themselves over the years, and they did show up to do the FiOs installation, amazing. However, they have screwed up royally on their gift agreement, or perhaps they just hope people will forget about it over time and not think of complaining.

I have no customer loyalty to Verizon. What kind of company cannot even mail a scrap of paper!

I want the $200 Gift Card overnighted immediately!

I purchased a new HD 26" Insignia TV Model NS-LTDVD26 in Oct 2007 and just now had to try connecting the Cable Company's input cable to the antenna fitting on the set. The TV set will not take standard size connecting screw type fittings. I tried several antennas with standard fittings in addition to the cable company's fitting and none would fit the antenna fitting on the set. Does Insignia require a special type fitting for connection to its' antenna or is there some type of adapter? If I call the cable company out to make the connection (I just reduced my cable service to a minimum and returned their cable box) they will charge an added $50 for the service call. A home solution is preferable.

On Thursday March 13, 2008... My friend and I went to Best Buy around 8:30 P.M. to purchase a new music CD. We entered the store and went directly to the music isle. A young man asked us if we needed help finding anything. We replied "yes" and told the man what it was we wanted. He found the location of the product but they were sold out. So we kept looking for another CD to buy. My friend immediately found something he wanted to purchase.

I myself was looking at another music artist to see what they had in stock. We approached a second time by a young woman and another gentleman and were asked if we needed any help. We replied no thank you we found what we were looking for. I did notice the staff members crowding the isle around us. We then proceeded to the register to pay for the merchandise. My friend paid the young attendant. As we turn to walk we were met buy at least seven to ten employees. The same woman that was in the isle with us immediately told us to take all the merchandise that we had just put in our pockets. I quickly asked her "What the hell are you talking about?" She replied "We have you guys on camera and we found plastic rappers in the isle that we were in." I first told her we didn't steal anything and I want to see the video. They immediately refused to show us the video. I the told her I'm calling a lawyer. So she told us to leave the store and that we are not permitted to enter the establishment ever again. This whole fiasco took place in front of numerous customers and employees. We were in the store no more than ten minutes and there was a staff member within ten feet of us the entire time we were there. I asked them which employee witnessed us shoplift and they replied no one saw us conceal anything. So they threatened to call the police. We walked out of the store and I called the Lee County Sheriffs Office and explained to the dispatch what had taken place, apparently Best Buy had placed the call first. We waited for the Officer to arrive and explained to him in detail exactly what took place in the last fifteen minutes. We were detained inside the police vehicle and when we asked to get out, we were denied. The officer gave us a written citation or ticket stating if we came back to the store we would be arrested. My party is seeking legal council in this matter and will pursue this issue to the fullest extent. This was a very emotional matter that will never be forgotten. Every time I enter a place of business I feel that I am being targeted. My friend doesn't even live in Florida, he is visiting me from New Jersey. This is his first time in Florida and he is now banned from a Best Buy that he spent no more than ten minutes in. Something needs to be done about this matter. And for the record, we offered to strip down to our bare skin to prove that we were innocent of the accusations.

This complaint is against Best Buy #158 in winston-salem. On 3-14-08 a cashier grabbed an empty ink cartridge box out of my hand and scanned it along with a new ink cartridge I was buying. I had carried the box into the store to make sure I bought the right cartridge. A store employee had put a pink sticker on the box when I entered the store to indicate that the box was not the property of the store. The cashier could clearly see the pink sticker and that the box was empty. Only after I protested did she back down and delete the $24.00 she had charged for the emptybox. She was extremely rude. When I paid her in cash she marked all over the bills with her marker as if I were the criminal and not her. I have no doubt that she intended to cheat me. When I called the store to complain the manager hung up on me. I will never shop at Beast Buy again.