Best Buy

I, (Alton K. Edwards), scheduled an appointment, at Best Buy Geek Squad Buckhead 00890, on 02/28/2016, at 1:15 p.M., to speak to an agent. Due, to some car problems, I, realized I, was going to be late, so, I, called Buckhead 00890 geek Squad, to inquire, if, I, needed to re-schedule my appointment? The Geek Squad representative, I, spoke with, stated: "No problem, I'll just move your appointment to 1:30 p.M." I, stated: "great, thank you, very much, I'll be there on or before 1:30 p.M."
I, arrived at Buckhead 00890 Best Buy Geek Squad, around 1:25 p.M., waiting, ten minutes or longer, to even being acknowledged! A black gentleman, (I, believe to be Donivan Mullican), approached me, (Alton K. Edwards), asking: "Do, you have a question". I, replied: "No, I, moved a 1:15 p.M. Appointment, to 1:30 p.M., to speak to an agent. The Geek Squad agent, commented: "just, a minute", left and went to the behind the scenes work area, for Geek Squad. The Geek Squad agent, returned approximately ten minutes later, stating: "Mr. Edwards, you can have a seat, at, booth #1.
I, moved and seated myself, at booth #1. Waiting another ten minutes, before, a Geek Squad agent arrived, (later, identified as, Agent Jason). Agent Jason, commented: "What, seems to be the problem?" I, replied: "my, laptop had to be replaced, this, is, my old laptop, I, would like to donate, to a non-profit organization, I, volunteer for, to assist individuals, with mental disorders. I, need, the password reset and would like for you, to show me, how to change the password, myself. Agent Jason, replied: "That, will be $40.00", (never, inquiring, if, I, had Geek Squad support). I, (Alton K. Edwards), replied: "I, have geek squad support, on, this laptop, until, April 2016". Agent Jason, began typing information, into, the computer, while, telling me: "That, will take five to seven days!". I, replied: "I, spoke, with Corporate Geek Squad this morning, being told, the password reset process, would take only a few minutes!, additionally, the black gentleman, in front of me, in line, also, needed a password reset and was told: "This, will be ready, in fifteen to twenty minutes". Jason, responded: "I'll, have to go, to the back and check!". Agent Jason, returned, approximately ten minutes later, stating: "this, should take around twenty minutes". I, commented: "That, is a big difference, from five to seven days! I, would much prefer, you, telling me, I, don't know, let me check, rather, than give me incorrect information!" Agent Jason, replied: "Yes, Sir!", turned, walked away, going directly, to assist another customer. Agent Jason, did not relay, if, someone was working, on my laptop, or give me any additional information, he, just walked away! I, (Alton K. Edwards), waited, around thirty minutes, before, Agent Jason returned, stating: "here's your laptop!". I, questioned, Agent Jason: "Are, you, going to show me, how, to, reset the password?". Agent Jason, replied: "I'll have to check, with the "back". Agent Jason, returned approximately ten minutes later, declaring: "Do, you, want me, to show you, or not?" at, this point, I, replied: "No, I, had rather wait, until, Agent Trevor, is available, to have him show me, (Agent Trevor, has assisted me before and is very understanding, knowledgeable, courteous and professional!). Agent Jason, just, walked away, again, leaving me, with, no, follow up information! i, waited, around twenty five minutes, when, a black gentleman approached me, stating: "It, has been brought to my attention, there, is a problem!" I, replied: "Agent Jason, was very rude and unprofessional, walking away, from me, twice, so, I, requested, to wait, until, Agent Trevor, is available". The black gentleman, (later, identified, as, Donivan Williams), replied: "I, saw you, exchange dialog with, Agent Jason, so, he, did assist you, (dialog, was exchanged, but Donivan Williams, had no way, of knowing, the content of that dialog). I, replied: "Agent Jason, did not even log, into the computer, to document, what I, needed!". Donivan Williams, replied: "that, doesn't matter, Agent Jason, did help you!" at, this point, I, questioned: "by, the way, who are you?" Donivan Williams, dictated: "I'm the Geek Squad Manager and a Best Buy Store Manager!' I, replied: "if, you, only want to create an argument, without, understanding the entire situation, you can go away and I, will wait for Agent Trevor!". Donivan Williams, walked away, leaving me, again, not knowing, any follow up information! donivan Williams, returned approximately ten minutes later, dictating: "I, don't like you attitude and you can't tell me, to go away!, there is not going to be any Geek Squad agent available, to assist you, at, this store!" I, replied: "I, would like to speak, with, "Marshall, (general store manager), before, I, go, anywhere!" Donivan Williams, replied; "I, know who "Marshal", is and he is not working, today!" I, responded: "I, would like to speak, to the on duty store manager. Donivan Williams, replied: "I'm a store manager!" I, asked: "Are, you, the only store manager on duty?" Donivan Williams, quipped: "there, are multiple store managers on duty!' I, declared: "I, would like to speak, with, a store manager, other, than, you!" Donivan Williams, walked away, returning, ten to fifteen minutes later, dictating: "no, other store manager, is going to be available, to meet, with you, so, you can just leave!" I, replied: "I, pay for best buy geek squad support, I, had an appointment and am not leaving, until, I, receive my needed services, or speak, with another store manager. I'm paying for a service, which, you, (Donivan Williams) are refusing me, without just cause! you, can call the Police, if, you choose, so, maybe a fair understanding, can be reached!". At, this point, Donivan Williams, changed his position, declaring: "I'm, not, refusing you service, you, can schedule, for another day, but, no best but Geek Squad agent, or Best Buy store manager, is, going to be able, to see you today, because, I, don't like your attitude and that is, what I, have decided!". Donivan Williams, dictated; "if, I, call the police, I'm going to issue, a criminal trespass warrant and walked away! I, waited another approximately ten minutes, left, deciding, to address Donivan Williams, thru outside sources. I, will follow up, with Geek Squad Quality Assurance! this, is not the quality of service, Best Buy, or Geek Squad, has built, their positive customer service relationship, on!
Respectfully:
Alton K. Edwards
2198 Dresden Drive f 54
Atlanta, Georgia [protected]
404.348.3534
Bulldog.[protected]@mail.Com

I went to Best Buy to get speakers installed, well six hours later, they could not get my windows to roll up. They told me to take it to a dealer, I did, the dealer charged me $250 for the diagnostic and to get the window up. Took it back to Best Buy, they said that it wasn't their fault even though they couldn't get the window up. They only refunded half, and after 10 hours of time, they wouldn't even give my install charge back. Just a couple of days later, my air conditioning went out, mechanic says its electrical. Next week, My car overheats, mechanic says no power is getting to water pump and fans. Now, Ive Contacted Best Buy many times in the past month, most calls or e-mails go unanswered. I also have never had electrical problems until I went for my speakers at Best Buy. Now I stuck with the bill. My family, friends, and I won'tever return there.