Massage Envy reviews and complaints 1
View all 557 complaintsMassage Envy - Membership freeze and cancellation
I was a member for around 10 years. I had recently tore both my rotator cuffs and I had to stop going for my massages. I had almost 10 accumulate and then I tried to let my wife use them they reused to let her have more than 1 of the messages. I then had to pay $20 month for 6 months to freeze the membership
And still wasn't able to use the messages. I then cancelled the membership and they charged me another month $70 saying they had to unfreeze my account in order to cancel membership. I stated that you are stealing my money for another 1 month service fee and not allowing me to use any of my 10 messages as my time to use was only 60 days. So I am out $120 for freeze $700 in messages and another $70 and didn't get any service out of it. Its really hard time right now with all this inflation and I recently had over $10k in medical bills for my shoulder injuries.
Desired outcome: i WOULD LIKE TO GET A REFUND OF MY $70 AND A REFUND OF $120
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