Sam's Club

My husband is a small business owner of a Lobster Roll Food truck that has been doing business with the SAMs club for 10 Yrs. We recently relocated from Ft. Lauderdale FL to Crystal River FL so he had to change the store that he was purchasing his supplies from. He was shopping for an upcoming local event at the SAMs club in Brooksville. One of the supplies he purchases at SAMs is the rolls for his lobster rolls. In Fort Lauderdale he was able to call the bakery manager to order a number of bags of rolls to be picked up on a certain day. When he called the bakery at the store in Brooksville Fl to order bags of rolls, he was told that this store "doesn't take orders". That he would have to come to the store and purchase whatever was available in the size roll he needed. So on 03 Nov 2022 my husband went to the SAMS Club in Brooksville Fl to do his shopping for our weekend event. When he got to the bakery, he started taking bags of the rolls he uses from the shelf and placing them into his cart. He was then approached by a woman who stated she was the manager of the bakery and that he could not empty her shelves. My husband told her that he was a small business owner and that he used these size rolls for his business he pointed to his tee shirt that he was wearing that had the logo and name of his lobster roll truck on it. He left his cart to go grab some hamburger rolls that he also uses on his truck and when he returned the bakery manager was there with a local sheriff that she had called along with the store manager. My husband explained to all there that he was there to purchase all the bags of rolls in his cart for his business as he has done for the past 10 yrs. The sheriff then asked the bakery manager if the bags of rolls were for sale. To which she stated "yes". The sheriff then explained to bakery manager that there was no sign stating that there was any limit on the number of bags of rolls my husband could buy so he was perfectly within his right to buy all the bags on the shelves. The store manager just looked at my husband and stated, "I am sorry, but I don't know what to do". The sheriff then proceeded to follow my husband to the checkout, watched him as he rang up his supplies and paid for his purchase. The sheriff then walked out to the parking lot with my husband. Telling him that he would see him at his lobster truck on Saturday. My husband was completely humiliated and dumbstruck as how this could have been allowed to happen.

Desired outcome would be for disciplinary actions taken against the bakery manager. Managerial re training at the least for the store manager that allowed this to happen. An apology for the pain and humiliation caused to my husband. The ability for my husband to be able to call in an order to the Brooksville SAMs Club with a designated point of contact (other than this bakery manager) ahead of his events to avoid this type of an issue from ever occurring again