Dunkin' Donuts

This was the worst delivery experience the entire order was wrong items were missing don’t bother to order from this Dunkin’ Donuts on Ulmerton Road store doesn’t even answer the phone

It is sad for me to write this review as I go to this Dunkin every morning before work and the staff is ALWAYS so polite and friendly and make my coffee perfect! Today, unfortunately was different. There was a new man working the drive thu (not the window). I was advised to pull to the side and wait for my bagel (not an issue at all). A woman came out and handed me my bagel, again very nice. I stayed in the spot that i was sitting in as I had an emergency text come through and was trying to deal with that situation completely unaware that it was "the designated drive thru wait spot". The drive thru man came out, literally shooed me away with his hand and said "you need to move" very rudely! No, excuse me ma'am, your in the drive thru, can you please move to the side... nothing of that sort. I am a regular morning customer of that store and I am treating very nicely every morning with the morning employees. Matter of fact, just the other day i said to my husband that I was going to write a positive review regarding the staff as they are always so nice and have outstanding customer service skills. I would have gladly moved and apologized as I should have had i known I was sitting in that spot and the man had been polite with asking me to move out of the drive through spot. I was unable to obtain the mans name, but I am hoping that you are able to trace this back to him and please send him through the same customer service training class that the other employees went through. As he can defiantly learn from them. Unfortunately, I will not be back to this Dunkin and this one man has now inconvenienced my morning due to his rudeness and non training of customer service/people skills. This happened 7/22 at around 7:40 am.