Macy's reviews and complaints 1
View all 810 complaintsMacy's - Quality of gold ring, not repairable
I went to Volusia Mall Macys on 11/20/2020 to get a Yellow gold 3 row diamond ring I bought in 2017. The ring was 14K gold with diamonds. It was engraved and sized by Macy's. It developed a dent on the side of the ring. I had a warranty #[protected] that expired on 11/5/2020. Due to the Co Vid 19, I did not return to Macy's on time. Nevertheless, I was willing to pay for the repair of the ring. The ring was sent out to the jeweler and returned without repair. It stated that, "Ring has high porosity on side gallery and ring was previously solder gold is contaminated." It was beyond repair and returned to the store without work done. Repair #[protected]. I paid $934 for this ring on sale before taxes and warranty.
I am disappointed on the quality of the gold jewelry at Macy's. You will see that I have bought a few jewelry items. I am a platinum member of Macy's but will not purchase jewelry from Macy's again. I do not know how gold becomes contaminated but the ring should not have had a dent on the side that could not be repaired.
Emily Cortes-Torrado, [protected]
Desired outcome: Ring repaired or reimburse partial credit.
Latest Macy's Reviews
not sure what they did was legal Worry No More Insurance Lazy managers cover for each other in Otay Ranch Chula Vista, CA Did not receive the entire order Credit refundGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!