RaceTrac

ATTENTION: Eugene Laurent; Stephanie Pericles; Emily Sauerbier; Richard Pennell; Billy Milam; Carl Bolch Jr

REF: 3RD COMPLAINT ATTEMPT

I am a disgruntled guest due to the poor customer service at Racetrac store #566 in Davie, FL. It is neglectful of the RaceTrac corporation not to address the management issues at this location. The rudeness of some of the employees at store #566 is intolerable and has led me to refuse-to-deal-with a particular customer service representative, who once wore the name tag "LOVELY". She rarely wears her name tag anymore, and it is likely her name tag does not display her real name. Thus, the best way to describe her is as a middle age, heavy-set, Haitian woman, wearing prescription glasses, who often works morning shifts. In an encounter with Ms. Lovely, simply for inquiring about a product that I did not see on the shelf, I received a scathing and offensive reaction which was completely unwarranted. Her response seemed personal, and I believe she is now acting in discrimination and retribution towards me. This encounter occurred over a month ago, and since this time, the products I would buy two to three times a week are no longer being restocked or replenished adequately. I know there is no issue with product availability, because I am forced to get these same products from other Racetrac locations as an alternative resolution. The nearest alternate store is at least 5 miles away, which is not only inconvenient, but they also charge an additional thirty cents for one of the drinks I purchase. When I ask other employees at store #566 why the products have not been restocked, they reply that the manager has not reordered them. The effort to prevent me from patronizing this store is deliberate and unprofessional. I have been a loyal customer for over 10 years, and have even earned the status to receive daily member rewards. However, my activity has changed, specifically when Ms. Lovely was moved to this location, and I had the unpleasant experience with her. My daily in-store expenditures, as well as my fuel purchases, are now reallocated to other distant Racetrac locations, or just alternate fuel-stations. At this point, I walk into store #566 every other day, quickly observe that the products I purchase have not been restocked, and then I leave immediately. This issue is costing me extra travel expenses, time, as well as aggravation, and mental anguish. This issue is costing the Racetrac corporation repeat-business, revenue, and reputation. Ms. Lovely needs to be removed, and hopefully reprimanded. All products need to be restocked sufficiently like every other Racetrac store. I'm requesting that this complaint is escalated to upper management. It is time for a change.

ATTENTION: Eugene Laurent; Stephanie Pericles; Emily Sauerbier; Richard Pennell; Billy Milam; Carl Bolch Jr

REF: 3RD COMPLAINT ATTEMPT

I am a disgruntled guest due to the poor customer service at Racetrac store #566 in Davie, FL. It is neglectful of the RaceTrac corporation not to address the management issues at this location. The rudeness of some of the employees at store #566 is intolerable and has led me to refuse-to-deal-with a particular customer service representative, who once wore the name tag "LOVELY". She rarely wears her name tag anymore, and it is likely her name tag does not display her real name. Thus, the best way to describe her is as a middle age, heavy-set, Haitian woman, wearing prescription glasses, who often works morning shifts. In an encounter with Ms. Lovely, simply for inquiring about a product that I did not see on the shelf, I received a scathing and offensive reaction which was completely unwarranted. Her response seemed personal, and I believe she is now acting in discrimination and retribution towards me. This encounter occurred over a month ago, and since this time, the products I would buy two to three times a week are no longer being restocked or replenished adequately. I know there is no issue with product availability, because I am forced to get these same products from other Racetrac locations as an alternative resolution. The nearest alternate store is at least 5 miles away, which is not only inconvenient, but they also charge an additional thirty cents for one of the drinks I purchase. When I ask other employees at store #566 why the products have not been restocked, they reply that the manager has not reordered them. The effort to prevent me from patronizing this store is deliberate and unprofessional. I have been a loyal customer for over 10 years, and have even earned the status to receive daily member rewards. However, my activity has changed, specifically when Ms. Lovely was moved to this location, and I had the unpleasant experience with her. My daily in-store expenditures, as well as in my fuel purchases, are now reallocated to other distant Racetrac locations, or just alternate fuel-stations. At this point, I walk into store #566 every other day, quickly observe that the products I normally purchase have not been restocked, and then I leave immediately. This issue is costing me extra travel expenses, time, as well as aggravation, and mental anguish. This issue is costing the Racetrac corporation repeat-business, revenue, and reputation. Ms. Lovely needs to be removed, and hopefully reprimanded. All products need to be restocked sufficiently like every other Racetrac store. Customer service training needs to be emphasized and revisited by all employees. I'm requesting that this complaint is escalated to upper management. It is time for a change.