Sam's Club

Sam's Club is great, but IT'Sthe tire center not so much. DO NOT GET TIRES HERE, ITS NOT WORTH YOUR TIME. I order tires at Sam's Club for my car online, because when I went into the store they couldn't order them for me. When the tires came in, Sam's Club called me to schedule an appointment to put the tires on, but since I was at work I couldn't pick up. I tried calling them back about 30 times over the next few days (NO JOKE) and no one would pick up the phone. So I went into the store to schedule having my tires put on for a specific day. I go in that day, and they tell me my appointment was not actually that day magically anymore. The proceeding conversation in a matter of minutes went from we can still put them on for you today, to we can put them on tomorrow, to we can't put them on till next week. Then the employees start complaining about how they are understaffed, and I shouldn't be giving them grief about it. I asked to talk to the manager to get this situation figured out and the workers got very defensive. At the end of the day, they didn't put my tires on, and when I walked out to my car next to the tire center, I could hear workers through the open garage door complaining about me. It was very disappointing, that you pay for a membership and can't even get a scheduled appointment done. There are cheaper and best places you can get tires, with much better service.

We took our 2000 Chevy Cavalier in for tires at 10:51 am on 4/01/2019. Our vehicle was in working order and brakes were working when keys were given to Sam's club employee. Tires and installation were paid for. $402.28 total. We later received a call saying tires were not in stock as previously stated and they were waiting on truck. We called again around 3 pm to check on vehicle and were told it would be done by the AM. Third call at 6:49 pm advised us to mechanical damage tires could not be installed. We returned in the morning to retrieve vehicle, found the car unlocked with the 4 tires thrown in the backseat. Luckily tires were still in vehicle since employee left it unlocked all night. When attempting to drive vehicle home damage to driver's side rear brake was discovered. Brakes on this tire are no non-functional. Tire locks up and car is not driveable. It was not in this condition when care, custody and contol of vehicle was given to Sam's club employees. We would like to file insurance claim for damage to vehicle and request video footage of what happened to vehicle. Car is currently in parking lot at Sam's club, written complaint left with store manager. We are awaiting contact regarding insurance claim for damage.