Family Dollar

I visited the Family Dollar at 10696 Lem Turner Road, Jacksonville, FL on Friday morning, June 18th to purchase items in the sale paper. When I got up to the counter, Jeanie (the cashier) was helping a customer and the customer needed change from a large bill she used to purchase her items, Jeanie seemed upset for having to go into the safe to get the change. She gave the customer her change, but shoved the money in her hand, but the customer smiled and said thank you. When I reached the register, there were items that I thought were on sale, but she informed me that they were not so I asked her to hold on while I return those items to the shelf and get something else. When I came back, she had bagged up some of my items and one of the items, I wanted to make sure it was on sale, but she informed me that it wasn't and all the items that I came into the store to purchase were all sold out the day before, so I returned the item that was not on sale back to the shelf to get something else, so Jeanie stated that she would cancel my transaction until I'm ready. When I returned to the register, she was agitated (maybe because she was on her phone and I was disturbing her). She begin to shove my items in bags and when she was finished, I handed her a coupon for $5 off of $25, which she scanned the coupon. My total purchase before she scanned the coupon was $29.83 but when I received my receipt, the coupon did not scan so I told her that the coupon did not scan and I assumed she would have fixed it so I could use the coupon but instead she stands there and looks at me and says "so what do you want me to do refund the entire transaction?" Because there were customers behind me, I did not want to hold up the line and make Jeanie more agitated than she already was. Jeanie was rude from the beginning starting with the customer in front of me and then I got her rudeness when I was checking out. A good associate would have fixed the problem, not ask me what I wanted her to do with an attitude. If she didn't want to come to work, she should have stayed home and if she doesn't like her job, then go get a new one. Customer Service is a big deal to me because I want to be treated the same way I treat someone else... with respect and Jeanie lacks respect and courtesy and knows nothing about customer service. I will never shop at that location again if she is working there. She needs training on how to treat customers. I would like to have used my $5 coupon because that was my sole purpose for shopping trip to Family Dollar.

Thank you
Melanie Daniels
[protected]

I bought some clothes for my sister a few days ago and a few other items I had asked the girl we actually talked a little bit because you guys were having a clearance sale so I had to take my kitty litter up to the service desk because I was starting to carry too many things in my arms LOL... and there were no carts available at that point in time so I'm sure she quite remember me and I had asked her if I brought the clothes back if they did not fit my sister because she's a larger girl and it's hard to find her clothes I could return them and she said oh yes ma'am I'm just asking you to please leave the tags on so I had my sister leave the tags on while she tried on the outfit will anyway when I got home from buying my purchases I was like why was my bill so high and I started looking at my receipt she charged me twice for one of the shirts and on the very bottom of my receipt there was an automotive ring up a $5 I don't even own a car I'm sure the girl remembers me I went through my bags there is nothing that I bought that could have been that $5 we did have an issue with the pet flea stuff I had bought having a double tag on it like someone had pulled it off another item and possibly a put it on that so you know went off twice well I didn't think none of I called and they said no problem just bring your receipt and all your things in it and we'll take care of it so I went there today and explain to the girl what had happened and that I would like a refund and even would take a store credit because I do a lot of shopping in your store so the she called a manager to manager come up pretty much ignored me wasn't even listening to me when I was telling her what had happened she went ahead and refunded me for just the items I had brought back in the bag I said excuse me ma'am I said you still owe me and they did credit my credit card back with that amount the purchase amount of those particular clothes I said you still owe me $5.50 for the double ringed up and the $5 item I have no idea what it was she basically called me a liar... how do I know you didn't buy two shirts I'm like well I'm telling you I didn't you can see she wrung up two of the exact same shirts in a row why would I need two of the exact same shirts size which happens to be a triple X which is very very big so I doubt I need two people with that size shirt but anyway I was told pretty much to go screw myself I said so am I supposed to eat the $10 a and just say oh whatever and she said well how do I know I said I'm sure the cashier can remember can we look it up she told me where the girl comes on later tonight so you can check back with her I said okay fine so I went about shopping I bought some more things I called back up there this evening that girl is not even working tonight and the manager is gone and the manager kept my receipt to show the girl so she maybe be able to remember me.. she can't forget me I'm very large and in charge and we had talked about my sister and other stuff it was just a crazy afternoon I want my money back the manager has my original receipt which I was stupid to have given her I guess but we can look it up to my bank or my credit card which I use and they used today to put the money back on that they gave me just for the items I had brought back and I was nice enough to leave every tags still on them clothes I made my sister try on those clothes with the tags still on them now uncomfortable that was I kept them nice and neat until I brought them back because they did not fit her and plan to try and shop for some different sizes and different items but I don't know if I'm ever going to go back to that store again if I don't get my money back I mean I am disabled and live on a fixed income $10 is a lot of money to me and the fact that I basically was humiliated and treated like crap the people behind me were laughing and stuff I always very much embarrassed I didn't know what to do I was basically just took for $10 and told to go jump in a lake I guess so if you guys can call me back at [protected] that would be great my email is [protected]@att.net