Digital Landing

Digital Landing Complaints - Never Received Rebate

If you have not received your rebate. Please do not hesitate to contact us at www.activationcenter.com . There you can submit your concern and we will contact you in 1 business day. You may also contact us via e-mail at CSR@DigitalLanding.com. We look forward toward resolving your concern.

Sincerely,
Customer Service
Digital Landing

Also a victim of this scam! I plan to complain to my Attorney General (Illinois). I suggest you do the same. There must be thousands of us.

I agree, and I am planning to file a class lawsuit against that crap company.
Is there any one else affected by them?
Please join us, writing to this forum.

If you read thru the various complaints you will notice that the same "I had a very nice experience with Digital Landing." response is entered. My guess is a rep of Digital Landing is responsible for this. They should at least vary their text and not use the exact same response each time

MOMO apparently works for this 'QUESTIONABLE' company. He places this one rebuttal everywhere... seemingly to stave off Floridians from seeking out and pitchforking this DIGITALANDING owner for theft.

I had a very nice experience with Digital Landing.

After completing all the requirements and waiting for the period stated in the rebate form, I gave their customer service a call. I was given a case number and was told that a supervisor will get in touch with me in 24 hours.

Less than 24 hours I received a very professional email from Karina Alcone indicating that I met the requirements but they are out of the amazon gift card and should have them in few days. In less than 3 days I received another email with the 2 amazon gift cards ($100 ea). I already tried them and they work.

Dude, i ordered my service more than 9 months ago, i did everything perfectly, have never had comcast before, got the double play and was promised a 200 dollar gift card! Well they said i had to wait 3 months, Well that went bye and then for another 4 months i had been calling pretty much every week and every time i called i would be pissed and just gratefull if someone would try and help me with the situation. Well Nobody did friggin JACK! Every friggin time they said oh were just waiting for gift cards and nobody did anything. Then about 8 months into it i finally talked to a guy that actually did something and was talking to people and then i finally got in touch with someone that said that they never recieved my paperwork...? THEY COULDNT TELL ME THAT 4 MONTHS AGO? What is wrong with these people. So they said to resend my stuff, with bills and everything (WHICH they couldnt give me the paperwork for because it was so long ago?) i dont understand why i couldnt just use a new form? what is wrong with these people. They just try and make every excuse possible not to give you a card! Luckily i had found the email that they had sent me the form from 8 months back even know they probably had it. So i filled it out and sent it in with 3 BILLS! So i waited a week and they got it! BUT! Heres what they said next. Well we sent your paperwork over to comcast! BECAUSE we needed to know if your order was a duplicate and to see if you still had service with the company! WHAT THE HELL IS WRONG WITH THE PEOPLE! I sent you 3 fukin bills! You want more? Ill fax them over. So now everytime i call they said OH WERE WAITING ON COMCAST TO COMFIRM YOU HAVE SERVICE, I HAVE HAD SERVICE FOR 10 MONTHS NOW! Karina Falcone is the one who issues the gift cards and every friggin time i call I CANT TALK TO HER! I DONT GET CALLS BACK even know they say someone will within a couple days! I DONT GET HER EMAIL! I HAVE HER PHONE NUMBER BUT NOW THE MAILBOX IS FULL AND THEY DONT ANSWER! So today i talked to a guy and its the same ### as usual. He says their just waiting on comcast to comfirm that i have service! And i said its been that way for more than a month. Are they going to wait 2 more months for WHO KNOWS from comcast to tell them i do? Then i wont have service, then in 2 months when i will probably cancel because im only getting comcast for a year! They will probably say, Oh it says here comcast says you dont have service! MORE FRIGGIN EXCUSES. So this guy said maybe you could call comcast and talk to blah blah blah. He said the only phone number he has is 1800 comcast and thats what they use... They say karina called them on monday! I think all this is a lie! DONT GET COMCAST THROUGH THE DICKS! SCAM SCAM SCAM! WHY CANT I SEND YOU MORE BILLS! WILL THAT PROVE THAT I HAVE SERVICE! WHAT WILL PROVE THAT I HAVE SERVICE. Comcast doesnt care! theyre not going to contact them. What the hell is this, is this what their telling other people.

Im about ready to file a complaint with the district attorney reporting this company as fraud. Ive been thrown around like garbage to them for way too long and its bull. Everything they have is bull...

Demosthenes1998@yahoo.com

I used Digital Landing to order my Comcast and followed their VERY specific instructions and was awarded my $125 in Amazon money as promised. I had to be on Comcast for 3 months and I only had so many days to mail in the proof receipts with the offer filled out after the 3 months. They say on that form it will take months to get the money. It did as they stated but I got it. They do not issue a gift card. They send you the rebate in a code in your email and you can use it on your amazon purchases, which I did and there was not even a hiccup. I would use them again to access free money. In the end, I used Comcast for 6 months at $25 a month and got $125 back from Didgital Landing as a rebate. I think that is a pretty dang good deal. I switched to ATT at the 6th month because the rates were due to double with Comcast. I wheeled and dealed with ATT and got them for $30 a month with a $200 rebate. I have to stay one year with them, I will switch back to Comcast at that time for whatever deal I can get.

You really HAVE to jump through the hoops, but Digital Landing came through and they were truthful about the time it would take. Comcast is an OK service, nothing is totally perfect, it is just OK. ATT is not any better.

Hope this helps someone get their money. Jump through the hoops and call them a few times to see the status.

This is a scam. You go to comcast specials in a google search. You are directed to http://direct.digitallanding.com you pay money for installation. They promise COMCAST internet speeds 12mpbs and a free AMAZON GIFT CARD.

When you try to get you rebate. You write to digital landing, instead you get an email from them stating:

"Thank you for your note copied below. We could not find your order in our systems based on the information provided, so we escalated the matter to Comcast to inquire who the originator of your order was. They verified that your order did not come from digital Landing, it came from Leapfrog. You must contact them in order to receive a rebate. Happy Holidays."

I never SPOKE to LeapFrog; they have no record of my order; so you get ripped off, plus you get LESS THAN 6mpbs COMCAST internet speed, When you call comcast the technicians say you were signed up for 6mpbs (which you aren't even getting)..and also you find out that you don't have a REBATE FROM AMAZON COMING TO YOU. You also find out 12mpbs is not offered in your area, but you can PAY MORE FOR 16mpbs.

Don't buy from the promotions online that sell COMCAST!
BUYER BEWARE! You will not get the truth from anyone, you will lose out paying high install fees, and no rebates!

Same thing here: waiting for Karina Falcone to get the card number issued from Amazon. We ordered in Jan, sent the three months, took them months to process, and now still waiting for SEVERAL months for the amazon card. They say we are approved for it, back in june, and the problem is waiting for amazon to issue the card. BS if you ask me. But oooh If you want to publicly flame them, try twitter. They just made an account. @digitallanding on twitter. Have fun.

How can it take 4 months to get a card number from Amazon? They are trying to make it out to sound as if Amazon is the problem.

IF I were Amazon, I would b1t7chslap the crap out of digital landing.

unreal...I am fighting the same battle. I am currently dealing with the legal support department that investigates fraud at Comcast. The phone # is [protected]. My goal is to have Digital Landing removed as an authorized reseller. I am also going to submit a complaint to the NJ Office of the Attorney General Division of Consumer Affairs.

Good Luck

Same thing here. It's definitely a cheating company. I mailed all documents as they require; and called them many times. They always said i may get my rebate two weeks later. It's almost 6 months. I still don't receive it. I tried BBB. Doesn't work.

If you are a California resident and were promised an Amazon.com gift card if you signed up for Time Warner Cable service and submitted your application as instructed, but have not received your gift card within 4 months of having sent your application, please contact me at wrhufflaw@msn.com. While Time Warner may not take individual complaints very seriously, I am quite confident that they fully understand the ramifications of a class action lawsuit.

I signed up and shouldve recived a $200.00 GIFT CARD FOR AMAZON THIS WAS BACK ON 5/19/09 TODAYS DATE IS 10/07/10 AND STILL NO GIFT CARD! THEY LIE & CHEAT PEOPLE! I'M GOIN TO CALL MY BBB 2 SEE IF THEY CAN HELP ME!

I guess I would disagree with this. I mailed in my paperwork for my Amazon gift cards around the end of Feb. Finally contacted them in June and they said that all was in order that I would receive the emails at the end of the 16 weeks processing period. After 19 weeks I contacted Jason via email and still have had no response.

I have used this site for a bundled package. I filled out the information and received my rebate in about 8 weeks, which I think is typical for rebates/gift cards...it's usually a nice surprise because by that point I have forgotten about it. I think that's what most companies want...I would definitely use them again!

Anshoe, I too have a PDF copy of the rebate form right in front of me which states "a copy of your FIRST ComCast bill". Subsequent downloads of an apparently updated form now request THREE month's of ComCast bills. What about those of us who have completed the requirements as they were stated at the time?!

Have you managed to get this resolved, Anshoe?

I sent email to Jason 5 times now my confirmation number is "[protected]", I haven't recieved any reply from him.

All customer support calls also go to Sales / order desks ! ... and on asking if they have any customer support - one said - "I'm not sure if there's any" !

I guess I know what the problem is :
Their rebate form says send 1 bill of newly signed up service
AND
Their rebate processors are told that, look for 2 bills for newly signed up service
WHICH THEY WILL NEVER SEE.

This causes all rebate issues to go into circles. They need to look at their rebate forms & tell their workforce the same thing - it may not be really that they don't want to send the rebate, however they have not formulated their internal procedures correctly for sure. They never respond to or care about any cases / issues raised by customers & never see what's going wrong (I just had my 11th case raised :-) )
PLUS
their customer service is so poor that they transfer calls to non-working numbers or never responding voicemails without any notice.

Pray to hackers - please hack / disable their website(s) so they can't trouble more people :-) ... such would be socially beneficial hackers !

I have the rebate form right in front of me, & it clearly says, send 1st bill (NOT TWO, as someone from acceller is saying above) with all the paperwork - order confirmation, service installation. I did exactly as it says on this form & had my Comcast service for almost 10 months, & now they're changing their rebate requirements, although it's written right on their rebate form ! Funny how these fools survive - I guess we people don't see the scam forums 1st & still sign-up with dummies :-( ... & the saga goes on ... only when we're also burnt, that we come to scam forums to complain .

TO EVERYONE.. Simply file a report with the Better Business Bureau (BBB) and report these people each time they screw someone over. We waited for almost A YEAR for our rebate/gift cards and were given the run-around each time we called, first being told that we would receive them within two weeks, then maybe a month, and then being told by one very rude "supervisor" that we may NEVER receive our rebate!?!? We tried to play the game.. contacted Jason Gallow via email several times and when we mentioned his name when we called, we were told that nobody by that name worked there, past or present. We filed a report with the BBB and received our gift card codes 3 days later.

Don't bother dealing with these people! Call once and if you don't get your rebate, report these scammers to the BBB!

I worked for digital landing out of riverview fl and I can tell you now do not call then for any cable service. They act like there comcast and all these huge companys but realli there just the middle man. They take your credit card information and act like it's a security check when all they do is store it at there office in Miami. The gift card is all ###. U have to wait 2 months to send in your information then u have to wait another 16 weeks befor they even send it 2 you. I worked there for 1yr and I will never deal with then again on any level. They dont train you for ###. I was trained for 2 days and thrown on the phone like I know what in talking about. Half of the reps there have no knowledge about the product ur asking for. To avoid them don't google comcast or any big company names. Go directly to the actual company website and get the number. Promise you it will save you money time and headaches.

Jason,

I sent you email like 5 times, but I haven't heard back from you.

Please do reply to this thread.

Jason does not work for them, I've called them and there is no record of him. There has never been a record of him.

Lili is the person who you will need to speak with, although she claims to not be the person who can resolve them completely.

Lili A. Arroyo
Sales Dept.
ICS - Interactive Contact Solutions, Inc.
2650 S. Falkenburg Rd
Riverview, FL 33578
[protected] x5105
[protected] fax

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Jason was very courteous towards me, and cleared things up within 2 weeks. Things are now very clear on what I need to do.