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CB Fast Food Chains Chick-fil-A 8610 Addison Pl Dr, Naples, FL, 34119, US
Chick-fil-A company logo
Chick-fil-A
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Chick-fil-A company logo

Chick-fil-A

8610 Addison Pl Dr, Naples, FL, 34119, US
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1 complaint
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Website
www.chick-fil-a.com
Phone number
+1 (239) 307-6050
Category
Fast Food Chains
Working hours
Mon
6:30 am - 9:00 pm
Tue
6:30 am - 9:00 pm
Wed
6:30 am - 9:00 pm
Thu
6:30 am - 9:00 pm
Fri
6:30 am - 10:00 pm
Sat
6:30 am - 10:00 pm
Sun
Closed

Chick-fil-A reviews and complaints 1

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M
7:52 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Chick-fil-A - Drive through

I was in the Addison Place Chick-fil-a and ordered some food to take home to my children for dinner. I got about 5 miles away, when, luckily, I got into some of the fries and noticed that there was food missing from my order. I drove all the way back through rush hour traffic, to get the missing food. However, when I told a clerk what happened, the manager told her, "I gave her two bags, just let her have it" like I was trying to swindle free food. I work hard and don't need some manager, that wouldn't talk to me, acting like I'm trying to cheat. The irony is that a woman behind me, also went through the drive thru and had missing items in her bag. Neither of us received a receipt. My order was confirmed twice before I picked it up, but the people filling the food orders could not get it right, and had me very upset when I tried to get the food I had already paid for. Even though I love Chick-fil-A, I will not be back.

Desired outcome: Employees need better training in Customer Service.

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