Wyndham Rewards reviews and complaints 1
View all 108 complaintsWyndham Rewards - Ramada Plaza Marco Polo, North Miami
My name Jason, my family and I decided last minute to add a couple days on to our beach trip we were going to last month. We were going to Pompano, it was nice and we decided to stay in North Miami. Using our Wyndham Rewards points THROUGH THE WYNDHAM REWARDS APP, we decided to go this route to not have to pay anything out of pocket. We found two locations, this one, 30,000 points a night or another location closer to where we were staying for the whole upcoming week, 15,000 a night. Everything looked great with all the info on the app and when we arrived and AFTER we checked in we found that the pool had been shut down and the room we requested did not happen. We immediately called to complain and see that we could just leave, drive to another location and have the points reimbursed. This was not an option at the time. We then proceeded to complain with the Hotel manager. We have requested 30,000 of the 60,000 to be reimbursed because I would have not even stayed at this hotel without the pool. The hotel at this point has only reimbursed 5,000 point and has ignored the same response email from us twice. Wyndham Rewards will now not even address Hotel incompetence, “it is the Hotel’s problem “. Well I am not let this rest. I will complain publicly under someone speaks to me besides a call taker. Where has customer satisfaction gone? Thank you
Desired outcome: Reimburse 30,00 of my 60,000 points. And why should I have to be the one who has to go in between the Hotel and Wyndham Rewards. People need to start actually working and doing the job.
Latest Wyndham Rewards Reviews
This place should not use the name Property and rewards Not worth the money! Wyndham Resort Points Crediting points to an accountGiving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
We have received your comment. Thank you!