BrandsMart USA

28TH May 2021, Invoice [protected]; kept getting the phone hanged on my husband and I. not receiving the truth. Calls being refused/phone hanged up on my husband and I every time we call concerning order and delivery of same RM2. Was told items were out or delivery, found out from freight forwarder this was untrue.
Requested a refund, got more/worse of the same treatment. I was already back in the Bahamas. For 5 days, this is what I endured. Extremely disheartening. We flew in just to do business, rented a container to place our items in. Worst experience of my life, as it relates to shopping in the USA.

Called another store in Fort Lauderdale, Stirling Road and complained after wish the credit was issued. Encounter more terrible treatment after requesting proof of cancellation. Customer appears to be working hand in hand with the appliance section to frustrate the customer, I have yet to speak with the manager in spite of several requests through appliance and customer service. Once I received my funds in total, am good. Was told I would see it in 3-5 business days, starting from Friday.

On 8/30/19 I purchased a generator from this store, due
To the hurricane needs, without be able to purchase it, and on the 9/30/19 I went to return in its box, didn't
Come back before because this unit is heavy and does
Not fit in any car, had to make arraignment to rent a
Vehicle for me to return it, because their was no need for it at the moment I even purchased a warranty if needed in the future I went back and the answer they gave me was to call the merchant pulsa to see if they want to take it back, this is very unprofessional, and not a third party reliable company to put their goods in to protect the consumer, this is very upsetting, knowing that we were on an emergency disaster coming to us, that many of us had to use our own rent money to cover the lost of income we had for this castosophry coming to us.

On 9/27/08, less than 30 days of the purchase(9/6/2008), I try to return the microwave because the door did not open correctly and the defrost button did not work either. The costumer services representative Adrian Nazarett verified my complaint and told that they will give me a new one. I requested my money back but he refused because I did not bring the original box. Then I requested an store credit to buy another brand but Mr. Nazarett refused too. He just offered to give me another microwave the same brand and model. He claimed that it was store policy. I think that it is illegal to refuse to give store credit.

On January 23, 2008 I bought a Frigidaire Range and Microwave. The salesman was Mr. Carlos Garcia. The range had a big sign about a $75.00 rebate with Frigdaire. Mr. Carlos Garcia completed himself the rebate form. I send it to the address indicated in the form. After 4 months later I called Frigidaire and was told that the rebate was invalid because I needed to buy 2 appliances and the Microwave did not qualified as an appliance. Today I received a card from "Resubmissions, PO Box 028516, Miami, Florida" stating that: All required products were not submitted.

Brandsmart, Frigidaire and Mr. Carlos Garcia are companies and persons with no honesty. They all will lie to the customers in order to sell anything. Please people be careful with those scams from Frigidaire, Brandsmart and people like Mr. Garcia, they are out there to rob you.