Closets by Design reviews and complaints 2
View all 28 complaintsClosets by Design - design and installation
This company mission has nothing to do with quality and its customer; it is all about them and the money. Their designer visited our house and came up with designs that we thought that we could live with. There were some complexities that Erica promised to review before going final but this never happened. Closets by Design is of course infamous for its pricing discount scamming and has been sued over it so beware. You might think you are getting a deal, but you won't be in the end. My major complaint is with execution. Besides the subpar quality and components of extra cost upgrades falling short of expectations was the installation. Simply, the installers damaged my new home by driving screws that missed studs which caused hundreds of dollars in electrical damage. The baseboards removed created damage, large holes, and the workers, instead of addressing it with a long term (or even short term) fix, covered it up with loose, unsecured baseboard. Fasteners that were placed to fix shelf units to walls were not Molly bolted, instead sheet metal screws were driven directly into drywall! Post fasteners in the shelf systems were omitted meaning that you wouldn't trust these guys to be able to assemble simple IKEA furniture. I could go on and on. Instead I will just warn you that if any of this happens to you be prepared to have your integrity questioned over the installers especially if any, however-thin reasoning can be applied in their favor. After building my dream home and weathering every contractor, every step of the way, I rate this experience THE MOST DISAPPOINTING. Hire a local cabinet company and get value.
Closets by Design - Product/ Service
product installed wrong size per the contract, company wont stand by contract
contracted with Closets By Design in install a custom closet totaling
3500.00 I was giving drawings and measurements of what the " finished
closet would be". I told the designer i was ordering a piece of custom
granite for the top on the closet island. est. 60 days later the
installer comes and installs the closet. The next day, my granite island
top is being installed and once installed the granite is short. My
husband and i measured the island and the granite to see why this is
happening and we find that the island is 2 inches all the way around
bigger than what my 3d signed drawings from Closets by design show. At
this point i have paid for both the closet and the granite. I called
Closets by Design and spoke with the " manager" whom i have been going
back and fourth with for 2 weeks. He tells me " those measurements that
are on the drawing and contract you signed for our just estimates". My
answer is, no where in the contract or on the drawing with measurements
that i signed, does it state that this is an " estimated measurement? I
was told that my closet was Custom order. His response was, Well we are
working on adding a clause into out contract that states that, I said
okay, again, where does it state that these are just estimates on my
drawing? why did you even bother giving me all these drawings and
measurements if this is just an estimate? Why didn't they tell me that
when i told the sales rep " designer" i was ordering a special granite
island top? On my signed contact and drawings, the designer actually
wrote on there that i was ordering the granite top, why didn't he tell
me that it is just estimated measurements? His response, well the
designer does not know these things? I am thinking.. really? This is
supposed to be custom? Closets by Design is not standing by what the
contract was, I am stuck with a closet with an over sized island ( that
is way bigger than my meaningless drawing shows with measurements)and
with a piece of granite on it that does not fit at all and out of pocket
over 4500.00. Closets by design has done nothing to fix this, Oh, wait,
the manager did call and ask if i wanted to split the cost of a new
island that is the original measurement of the drawings 48x24. So, let
me get this right, I paid to have a 48x24 island installed, I get a
island that is 50.5 x 26.5 and now i have to pay half for a new island
that will be a 48x24? where is the logic in that? I would never use this
company for anything again
The complaint has been investigated and resolved to the customer’s satisfaction.
Latest Closets by Design Reviews
Unethical practices and elder abuse with hidden fees and unnecessary designs Horrible Customer Service/Instalation Company service Walk in closet/difficulty reaching a manager Office design for our home office to be executed by closets by designGiving a Voice to Consumers
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THIS IS ONE OF THE WORST COMPANIES I'VE EVER DEALT WITH! Don't be fooled by their on hold announcements that they "pride themselves in customer service" or "treat the customer like they wanted to be treated" or whatever [censored] they claim, this company is horrible from the top down.
Others have complained about them requiring full payment up front before the job is complete. They also don't include the "backing" on their quotes, and make sure that you sign something at installation that says you acknowledge that. Also it's true that they commonly don't make their delivery date and time as scheduled. (All happened to me as well)
My issue has gone on for a month AFTER my closet was installed. First they brought out the wrong hanging rods. I called them the next day and they said they would ship some replacements out to me. Once that never happened, i told them I would send someone to their warehouse and pick them up. We did, but 2 of the rods were not cut properly and were too long. 5 calls later with 3 different "installation managers", Daniel, Anthony and Mike resulted in basically nothing getting done. A promise to reship the corrected size did not happen as promised. Mike said he would have someone drop them off to my office this week, nothing arrived. Calls to the factory gets dropped after you're put on hold, or you don't even know if your call will get answered cause there is no on hold music or announcement that you are on hold or someone will be right with you.
I decided to cut them down myself and just write a complaint on line to try and steer people away from ever using this company again! Maybe that will be a slight restitution for the wasted time on the phone and the inability to get my closet back in order and my clothes back in for almost a month after the installation was complete!