Florida Energy Water and Air

This product was a $6500 investment to our home. All was good for 15 months until we started noticing a difference in our water. The salt system was not going through the salt and therefore not working. We contacted the company and it took 2 weeks for someone to get to our house to look at it. At the time they charged us "shipping only" for the parts that already needed to be replaced, but each shipping only charge was $30 for each part, as well as a $60 service charge and over $200 service fee. I'm sorry when you buy a product for $6500 you shouldn't need to be having services or parts replaced before it's even 2 years old! And if so the company should be backing and fixing the product they charged so much for in the 1st place. I paid $340 for a visit to fix the system and then the next day my husband had to put the system on by pass as of now the water was rushing out of the side and our yard was flooded. Called to speak to a manager to get this resolved and have to wait for one to be available to be able to call me back, but they are not sure when that may be via the agent I spoke with on the phone. She said she could schedule me for another service but there would be a charge as this is a new issue. A new issue that was discovered the day after the service was done but it seems to be on our end?