Hair Cuttery

On Sunday, April 30, I made an appointment with Hair Cuttery in College Park Florida. My appointment was for a low lights, pulled through a cap. I ask do you have someone that's experience with pulling hair through a cap. I was told yes, Lisa can. I arrived at my appointment. Lisa and I discussed what I wanted. She mentioned it would be a little bit darker than what I have. I said okay as long it blends in with the rest of my highlights. Lisa said, "just trust me". I told her to pull more hair on the top right where I had more visible grey and on the right side of my ear. When Lisa started pulling my hair through the cap, she was scraping my scalp, that was painful. I proceed to ask Lisa when was the last time she pulled hair through a cap, she said, about 5 years ago. Then she said, I have to get used to doing it again. I knew at this time I was in trouble. I had to tell her (Lisa) she missed the left side completed pulling my hair through the cap. I mentioned to Lisa again, I do not want my hair dark. Again, she said I need to trust her. Again, I said I want it to blend in with what I currently have. So, she applied the low lights. I said that looks dark, Lisa said it will lighten up when you wash it. After Lisa applied the color, I sat for a while. She did not come and check to see how the color was processing until my time to pull the cap off. My hair was very dark. She pulled my hair through the cap very heavy hair strands. I'm not sure why she did that. I did not request that. Usually, the hair is thin hair strand pulled through the cap. My hair looks nothing like what I wanted. Very dissatisfied and will not be going back. I'm not a happy customer.