LA Fitness International

La fitness fraudulent charges after membership cancelation for 21 month!
I'm just warning people so they won't end up in my situation.
We lived in orlando florida for 4 years, while my husband attended the university of central florida medical school. We became members of la fitness and also got a personal trainers sessions. We had no issues at all while we were members, we were happy with our membership. My husband finished med school and we had to move to another state for his residency program. We were in the military for more than 20 years, so we are very familiar with moving. We moved no less than 6 times in the previous 12 years, so we know the drill: start canceling services and memberships when the move approaches. We canceled everything in orlando: utilities, local memberships, etc - including la fitness.in fact, I had to cancel la fitness even earlier so we could start house-hunting and start packing, since we were very busy during that time and unable to go to the gym. So I called la fitness to cancel my membership and they told me that I needed to be present at their office to sign the documents before I could officially cancel the membership. I went to la fitness and I signed all the necessary paperwork to cancel my membership on december 26, 2017.
We moved to different state and I didn't check my credit card statement at all. My husband only recently discovered the continued charges from la fitness. They apparently never stopped billing us this entire time. I was billed $90.50 every month. The total of my charges was $1900.50. They charged me for 21 months of membership fees.
As soon as we discovered this, I called them immediately and asked them to give me a refund. La fitness customer support told me that I never canceled my membership and therefor they wouldn't give me my money back. This is fraudulent. They said that I needed to find that cancellation contract to prove it to them. I never assumed this would be a problem; in all the moves we've ever had, nothing like this has ever happened. I don't know where that document is, but there is no doubt that the membership was cancelled exactly as they requested. Moving all over the world, serving in air force for more than 2 decades, we not one forget to cancel a single membership or any other monthly service. If la fitness refunds our money, we will consider the matter complete. If they do not, I have already found lawyers that have taken similar lawsuits against la fitness for fraudulent charges after cancelled memberships.
People be aware that they keep charging your account even after cancelation. If you look up online they had multiple lawsuit against la fitness. I'm just warning people so they won't end up in my situation.