Sam's Club

On July 15 I walked into the Sam's Club by my house. My daughter who is away in college needed to have her tires replaced. So we went to the on 7810 West Colonial, Orlando, fl 32818. We spoke to the sales person and explain that we wanted to order the tires but have them installed in Tampa because my daughter goes to college in Tampa. He explained that I needed to go online to order because he can only order if they are being installed at his store. He tries to assist us ordering online and after several attempts it did not work. He then stated it may not be working at this time, but he can order and we will have to set an appointment to have them installed in his store. So we went ahead and ordered the tires, he stressed that my daughter needs to be on time at 12 pm for her appointment. We said ok. I asked two questions, 1 will she need the actual receipt and 2 do we need to be present. He stated now because it is in the system and she is linked to the account. So here comes the day and my daughter gets there at 11:30, she just drove 1 hour and 45 mins to get these tires installed. First they advised her she needs to pay for the tires because they show no recorded of payment. 2 they see no appointment. I proceed to send m y daughter the email I have from them showing it was paid and the appointment. After they gather the information, they then tell her she has to wait till 2 pm to have them installed. This is completely unacceptable, I called the store to request to speak to a manager and was on hold for over 40 mins. My husband had to call from a different phone and ask the operator to please get the general manager. These tires costed 337.90, we usually go to a small tire center to get our tires done. But because we did the plus membership, we thought we give Sam's Club a try. Needless to say, their customer service sucks, why have an appointment if you are not servicing at that time. My daughter checked in at 11:57 and time out at 3:19 pm.