Life Storage reviews and complaints 1
View all 20 complaintsLife Storage - Employment conduct
On 2/6/2023 I rented unit #862 at facility located at 1821 E. Fletcher Ave in Tampa Florida. On 2/15/23 me & my fiance was at the unit with the door closed halfway down for privacy to reorganize our unit. While inside our unit a male employee approached and lifted the door up and said in a rude, disrespectful, and unprofessional manner stated that the door is to be opened at all times when at the facility. I just responded with ok yes sir and let it be. I then left the facility to return later on after business hours to find out that this employee restricted my gate access to business hours only with no notice and no valid reason. I then left since I couldn't access my unit that I paid for so I could have 24hour access as this is what was advertised online and by employee when I made my reservation. I returned the following morning on 2/16/23 and shortly after entering the premises and then my unit the same employee from the previous day approached me at my unit again and overheard my conversation with my fiance about the issue from the previous day and asked if I was talking about him. I stated that as a matter of fact I was and at that moment the employee approached closer got into my face and started making threats that he was going to have me evicted from my unit and I stated that he couldn't and he can't disrespect me and my property because your an employee here. He then left and went to the front office returning with another employee and a notice of eviction hand delivered with no reason or evidence of any violations of rules or rental agreement. I believe that by the man's actions and the female's actions I was highly disrespected as a customer and threatened so I grabbed what I could and locked my unit up. Me and my fiance then left the premises while still having words with the employees and while going out of the pedestrian gate to exit the facility the female employee was sitting on a golf cart in front of the office by the gate and made a statement to me and faced her phone towards me with her hand extended out and on the phone was a black male threatening to kill me that he was going to shoot me and put holes in me and I responded with I'm right here waiting. I stopped on the sidewalk out in front of the facility and exchanged words with the white female employee who still had her boyfriend on the phone still making threats. I then felt like I was a sitting duck so I moved on but as I read the notice later on I read that my gate access was restricted to business hours only as stated above I paid for 24-hour access to my property. This man blocked me out the day before as stated above without notice but then puts it in this notice when he was evicting me the following day I feel like this man has done this so he knows when I'm there which puts my life in great danger and restricting my access gives me no chance on avoiding him to vacate the unit and facility peacefully. There is no key entry evidence or camera that will show that I was ever on the property for more than an hour so if the man thinks that I was sleeping on the property he is wrong. The defamation of character and threats on my life have prevented me from returning to my unit since the incident started and I have until 2/23/23 to vacate all of my belongings
Desired outcome: I would like a refund, an apology, and disciplinary action against both employees. I feel the female employee should be fired because she put her boyfriend on the phone threatening my life that was very unprofessional
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