Sally Beauty Supply

Tuesday, september 28, 2010
11:30 a. m.

I went to sally beauty supply store in citrus park (address below) only 3 miles from our home to use the $5.00 renewal coupon sent to me via our on-line sally’s rewards customer card renewal. I am not a retail store and am just regular customers at sally’s. I arrived to the store and was greeted with nominal pleasantries from the associate in the store who was dealing with personal situations on the telephone. I did some shopping and then went to the register to use my $5.00 off coupon. my purchases were well over $5.00 being in order to use the coupon I needed to have purchased more than $5.00. while at the register, I asked the associate/cashier if I could use more than one coupon and was told that I could not. next, the associate asked if I had my sally’s card and handed over my rewards tag attached to my key’s. the associate/cashier then stated that the rewards account on the coupon did not match the rewards tag I had given her. this was the first time I realized they did not match. the associate/cashier offered no other means of purchase and just stated that she could not us the coupon because the account numbers did not match. I explained I had renewed my membership on-line, took my coupon back, thanked the associate/cashier, explained I would go to another local store to use the coupon, and left.

At approximately 12:00 p. m., I arrived to the sally beauty store in north pointe (address below) and again was greeted with pleasantries from the associate/cashier and manager. after again, shopping around the store and gathering my purchases I went to the register to check out. I gave the associate/cashier my coupon and she asked for the sally’s reward card I then gave her my key tag. at this point in time, the manager goes to the counter and takes the coupon from the associate/cashier and uses a green highlighter to highlight the account number on the coupon and then reads my name on the coupon and then began to disgrace me in a very loud voice.

Manager: “oh, I just got a call from the citrus store. you are trying to perpetuate a fraud on the store. you are a fraud. get out of my store. you will not be perpetuating a fraud on my store. get out of my store.

I tried to explain that, yes, I had been at the citrus store and then further stated that I had renewed my membership on-line.

Manager: “you cannot renew your membership on-line. that is a lie. it cannot be done on-line.

At this time, the associate/cashier affirmatively agreed with her manager.

Manager: “get out of my store. I just got a call about you; you are trying to use more than one coupon.

I tried to interject and state that I had indeed printed out more than one coupon but was rejected/ignored. the associate/cashier tried to interject but was told by the manager not to speak with me.

Manager: “don’t speak to her. I want her out of my store.

I asked the manager if she could call corporate to straighten out the matter and was refused.

Manager: “I am not calling corporate. if you want to call them, you go right ahead and call them after you leave my store.

The manager left the counter and began to go down the middle isle. again, the associate/cashier tried to speak with me concerning the situation as I began to go over things with her when the manager interjected.

Manager: “calling out associate/cashier’s name, don’t argue with her. I want her out of my store. she is a fraud. she said she is going to call corporate then let her. let her call them when she leaves. I want her out of my store.”

All the time the manager spoke with me, she was waving her arms over her shoulders and using a loud voice.in the back room/stock room was a woman who did not interfere with the situation. I left the store and went back to my car. the associate/cashier left the store and was parked in my vicinity. she tried in her own way to apologize. via previous conversation, she has openly stated she was ill and not feeling well. I explained to her that I would find the underlying cause of this.

I was humiliated, accused and convicted of something I had no control over. my initial request for help/aid was refused which under sally’s policy I should have been obliged. I was offered no other methods to pay for my purchases. I am a regular customer to the store and acknowledged this to the manager who stated she did not care because I was a fraud.

On the same day between the hours of 12:20 – 12:45 p. m., after I called costumer service and headquarters, I spoke with two customer services representatives, one supervisor and lastly the territorial manager. within these conversations, the first customer service representative stated no supervisor was available because of training, the second customer service representative stated that was incorrect and very wrong, the customer service representative supervisor stated I would have to speak with the district manager who was present at the north pointe sally beauty store and did nothing to diffuse the situation. apparently, I was given a new membership when I renewed my on-line account and the old account was also renewed, again out of my control and of the fault of sally; therefore, I had two existing separate accounts, which was the reason for two different account numbers. the first customer service representative merged the two accounts. this and only this is the reason my coupon and my sally’s tag had two different account numbers. lastly, I spoke with the territorial manager who was the only one, again the only one, who listened to what happened sincerely and was willing to end the discrepancies and make reparation. the territorial manager guaranteed that this type of behavior is unacceptable and will be rectified accordingly. the territorial manager listed the numerous sally stores he recommended my shopping at because of the exceptional way they accommodate their customers. the territorial manager emphasized that he will be sure the manager at the north point sally beauty store will be dealt with and the same district manager as before will be dealing with the first associate/cashier at the citrus park sally beauty store, communicating to her the rules of customer service.

Humiliation has reached a boiling point for me. never in my life could I have foreseen such an incident occurring!

1. to be mistreated, demeaned, and debased over a $5.00 coupon.

2. to be yelled at continuously and be called a fraud with no evidence.

3. to be thrown out of a frequented sally beauty supply store outrageously.

4. to have another store call about me without asking if assistance could be given and labeling me as a fraud is mortifying, degrading, undignified, reprehensible, and shameful!

Do not let this happen to you!

1. citrus park/fl (3 miles)
Near: staples
12703 citrus plaza drive
Tampa, fl 33625-0
Phone: [protected]
Distance: 3 miles directions

2. north pointe tam/fl (1.6 miles)
Near: wal-mart
15007 n dale mabry hwy
Tampa, fl [protected]
Phone: [protected]
Distance: 1.6 miles directions

God bless you all!