Rent-A-Center

Rented a refrigerator/ freezer from the RAC Center at (529) West Palm Beach, 4450 Forest Hill Blvd, W.P. Beach, Fl. [protected]

[protected] to Richard Huley, 15778 78th Place North, Loxahatchee FL. 33470

[protected], [protected].

Date: 3/19/22, Receipt: [protected]

Employee: Kirenia G.

Delivered the refrigerator, but drug it across our marble floors without using a dolly and put 18.5 ft of deep scratches in our marble floors. Called Carla the Mgr, who requested pictures of the damage which were sent with videos. She requested to come to our home to see the damage which she did and took her own pictures. She escalated it to her District Mgr, who called with all kinds of apologies. He stated he would be at our home on Tuesday 3/29/22 @ 11:00 am. and he never showed up. We texted the Mgr. Carla, who did not respond. My wife called the store at 11:56 am and was told Carla is on vacation and the District Mgr is not around. The employee refused to give us the Districr Mgr. phone number and said they have a process which we have to wait on them. We have had 2 repair estimates from 2 major companies who state it can not be repaired; scratches are too deep. They will have to replace the floors. It has been since 3/19/22 and waited another week just for the District Mgr. to lie to us and nit show up, text, call or any further communication.. He will make us take our case to an attorney for legal action which we are trying to avoid.