AT&T

My name is Darrell Ledford [protected]. If you review the notes associated with my account you will see the calls I made around when the bill comes out and the issue I had monthly was my phone bill was more then I had expected, there was a point when my phone bill was consistently the same.
I have added several devices to my account; iPad, Apple watch, added a line, got insurance on all 4 devices.
So I would call, wait for hours, then transferred to another department, then hung up on so I cant give you an honest answer on the amount of time I have spent waiting on hold, then the entire song and dance and why my phone bill wasn't what I expected it to be. They could not tell me, but they were adding credits and I was like why. I have to have a consistent bill to budget and anytime I have upgraded, put more money in your pocket I'm stuck with the nightmare of these prorated charges, fees I should have had waived, its was always something-this person not knowing what we had discussed because there agent didn't input adequate notes.
I cannot convey how annoyed I am with AT&T right now, you all were supposed to be the premier company, but my personal experience has been nothing but a constant confusion and an inconvenience.
I received my last phone bill and was shocked at the amount of it around 300.00 but I printed it out and thought I would try to decipher the bill without getting lost but either you all changed the bill format or I was able to locate the area in which I have concern.
I'm sure I'm not the first to bring this to your attention but there is a huge problem with your agents omitting information only because it would change a lot of consumers minds on adding these lines, new devices etc. etc.
I challenge you to review the conversations I have had and the failure to provide information or flat out omitting it, allowing me to believe one thing and the agent failing to correct that. What I am talking about are the Access Fee and the one-time connection fee, and the explanation that I would be paying the equipment charge. I remember calling and specifically asking the agent after the fees are paid she would be responsible to the equipment fee and I discussed how I could add her to my account to just pay her payment and that could have been arranged. This is just one example of where the agent should have corrected me and informed me that these access fees are monthly, in addition to the equipment.
I am a relatively intelligent person, I'm opening a new business, so I try to make wise decisions. Had I known that these fees were a monthly charge I would only have my phone because now I see it for what it is
I called in Today and a gentleman assisted me the best he was ale to and he was very understanding, but what you are all not understanding is the 15.00 credit he is applying every month and suspended the two lines which were my iPad and iPhone isn't going to be enough for me, I'm stuck with these devices and your service due to the deceptiveness I was subjected to in order for a sale to me maintained, its inexcusable and no one is really financial stable right now and this shouldn't be occurring to anyone.
We need to figure something out - I will not go throw them all in the trash just yet but I am that hardheaded to. This is not only about how wrong this is, but the complete disregard for how I will be affected by it.
This is what I'm asking for and that's for you to do the right thing and make this right, I don't know what you can do but leaving me to eat all of this myself I promise you, wont be it.