Best Buy Canada

Occurred at the Moreland Ave. Best Buy on 8/27/2020. That also is the day of at least six calls to Geek Squad who were no help, disconnected 3 times, promised to call back and not one of them did so. I am left with no option but to go return it and get a refund or call the Better Business
Bureau. Inspirone7500 with the Office 365. I had appointment made for over a week later since that is when I had to come get the computer which had to be ordered. I was clear I needed help to get it set up quickly because I work from home. I paid just over $1500 for this and if I miss two days of work it is over $2000. I go to Geek Squad. I had an appointment that was simply to drop it off with my other computer and it would take four days. I was furious. I had the sales person, the manager and Geek Squad all going around and around. I was told some complicated drop one off, pick it up and drop the other off and on and on. The manager told me to call Geek Squad support because they could set it up and get into my computer to do so. Told it would be simple. First off, I was on Geek Squad like four or five times, I have gotten nowhere. The wait for each time has been inexcusable. I was disconnected 3x and had to go through the wait over and over. I asked the last two to please call me back if they disconnected again and like everything so far with my deals with Best Buy, they did not call me back after saying they would do so. Over two hours later, I have yet to get anyone to even help me get past some S mode or something like that which is in new computers and unless that is removed, they cannot do a thing remotely. Gee, a new computer of which the seller, store manager and Geek Squad all knew just that. Told to go home and call Geek Squad, easy. Bull. The stress with my work and this has me sitting here furious and shaking. I am trapped. I lose $2000 for a $1500 computer. Worst business and customer treatment ever. While writing this and waiting almost 15 min to be put at the front of the line, it just hung up on me. I am going back to the store and return this rip off if someone does not figure out something so that I get the easy solutions to avoid losing two grand in pay to set it up and transfer all from my old computer to this new useless one. I was told none of this time consuming bull upfront and told the seller I was buying the expensive computer because I work from home. What part of that suggested to him he should not tell me I would not be able to work for days. I spent probably two hours in the store and many hours sitting here playing with the other rip off he sold me, the Geek Squad membership. It costs a fortune and been nothing but a waste of my time, first day off in forever ruined, with the disconnects, endless waits and no callbacks after assuring me they would do so. No wonder Best Buy sells cheaper. The service and the lack of concern for customers is what you put up with. I I will be sure to post on my social media and anywhere else I can that I bought a computer that is the worst headache ever and useless because I can't get one person to give me a straight answer. The manager tells me the easy solution is to go home and have Geek Squad do it all for me. Of course they cannot because the salesman and the store manager forgot that they did not have the S whatever I was told on the phone that makes it so
Geek Squad could do what the store told me would be so easy for them to do remotely. Since I have to work, I get to use my old one for who knows how long. I work ten hour days meaning I cannot get to Best Buy anytime soon. Isn't that great business? Real nice. The store manager better figure it out or I will have no choice but to return the piece of useless junk sold to me by leaving out some very critical information. What is wrong with this store and its employees? Not their money so I guess me losing a fortune is no big deal. I will never, ever buy anything from you again. If Geek Squad cannot even stay on the phone or call back when it disconnects, I guess I will need to just request a refund on that lie of a program. I am furious but then you would be too if you wasted literally a total of at least five hours of your precious day off. I am sick I am so stressed from this and have to go right into a ten hour day for days. Thanks for nothing. I am planning to find every avenue I can to put in complaints and to let anyone and everyone I know even on social media about this. This pandemic is stressful on everyone, but half information and poor service is not excusable regardless of that. These people are paid. I was going to buy a big screen SMART
TV but forget that. Alex Prince [protected]