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CB Appliances Rheem 1400 Ralph David Abernathy Blvd SW, Atlanta, GA, 30310, US
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Rheem
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Rheem

1400 Ralph David Abernathy Blvd SW, Atlanta, GA, 30310, US
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8:30 am - 4:30 pm
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11:29 am EDT

Rheem - High electric bills

I had new air conditioner installed in 2009. Since then a new unit was installed 7 times. Rheem Air Conditioning sent a rep to look at unit and all we got was wrong from duct work to unit installed by electric company. What was not taken into consideration was the high electric bills we had during this time.

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12:00 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Rheem - Terrible experience!

The new home I purchased was configured with a 75 gallon Rheem Water Heater. Model 21VR75N, Serial# RHLN [protected]. The first incident we experienced involved a significant amount of corrosion on top of the unit where the nipples are attached for the inlet and outlet water. Rheem, when contacted for warranty service, denied it was their problem. They deferred the issue to inproper installation. Galvanic corrosion was resident to the top element of the water heater, not the nipple couplers. They denied the claim and sidestepped the opportunity to help.

A second occurrence with this same unit just happened with a complete failure of the unit due to corrosion through the underneath side of the tank near the apex of the bottom portion where the flame heats the unit. I contacted Rheem, and they were not interested in helping.

The water heater is now 6 years and 1 week old. The water heater warranty lasts for 6 years. Given they knew of the corrosion occurring with this unit, they offered no help at all. The unit appears brand new upon initial inspection. It has been destroying itself, from the inside out, due to galvanic corrosion and materials that do not stand up to the process of reduction(Corrosion).

Rheem makes the water heaters that Home Depot sells. Those units they sell are considered problematic by most if not all plumbers that must replace water heaters for customers. Beware to the DIY! You will have similar issues with corrosion.

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BonnieHi
US
Jun 23, 2023 11:56 pm EDT

Oh no! I just purchased a Rheem Water Heater. I should have read the reviews prior to the purchase. I can only cross my fingers and prayfully I don't have a major problem since it's all hooked up.

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ROB
Nov 13, 2008 10:43 am EST

do YOU OR ANYONE KNOW ANYTHING ABOUT THE RHEEM HOT AIIR GAS FURNACE MODEL#RGPNI2BRJR

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steve
Feb 19, 2008 8:58 am EST

I am an installer of rheem tank water heaters
in the last ten daysI've experienced 4 anode rods leaking due to poor installation at the factory 2 were one install apart in other words 2 in the same day a fifty and a forty, wow what are you doing rheem ?
obviously lacking in performance .
I guess it's an attitude that you people seem to enjoy
and oh yeah why don't you make a thermocoulpe that at least lasts as long as the heater .
and oh one more thing why don't they install a flame lighter that works the first time you push it instead of trying many times first with no avail ?
I am not that impressed with your heaters surely you can do better .
Not to mention the nipples and P and temp. valve leaking okay ?

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ACCan
Birmingham, US
Mar 02, 2023 1:16 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of steve

i am not a plumber but Amen to this poat. nicely worded and is thr Truth

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