Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Appliances Rheem
Rheem

Rheem review: Tankless water heater ( 1 comment)

A
Author of the review
6:08 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought a rheem tankless water heater 8 months ago. It is now not working properly, I called the support number and was told they need the model as well as serial number. I am a 74 year old ma n and the water heater is undfer the house where there is a 3 ft crawl space. The heater is on the other side of the house from the entry point. I knew I wasn't able to do it so I had to hire a handyman to come out go under and record the serial number. That cost me $125.00 just to have him go look ang give me the number/ again I called rheem and was told oh we need 4-5 pictures of the unit, why didn't they tell me that when I had to pay someone to just get the serial number. Their support person should have told me that I will never buy and will tell everyone I know to avoid rheem products, as their support and warranty are non existent. To add insult to injury they said to doesn't matter anyway we do not have any authorized service people in your area.

Desired outcome: Repair or replace with new unit since they do not have any service perople in this area

Confidential Information Hidden: This section contains confidential information visible to verified Rheem representatives only. If you are affiliated with Rheem, please claim your business to access these details.

More
Send message
Copy link
Report
1 comments
Add a comment
J
J
J. Witting
1 complaint
13 comments
Send a message
May 27, 2024 4:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Here's what you need to do: Call Rheem again and don't take no for an answer. Demand to speak to a supervisor or manager who has the authority to resolve your issue. Make it clear that their support has been unacceptable and that you expect them to cover the cost you incurred to get the serial number.

Explain that as a 74-year-old, it's unreasonable to expect you to crawl under the house for this information. Insist they send someone to take the necessary photos and fix the unit. If they don't have authorized service people in your area, they need to find a solution, even if it means sending someone from another area.

If they still refuse to help, escalate your complaint publicly. Use social media, write reviews, and share your experience to put pressure on them. Make it clear that you won't stop until they address your problem. Don't let them off the hook until they make things right.

More
Copy link
Report

More Rheem reviews & complaints

Rheem - Leaking 3
Rheem - Terrible experience! 4
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rheem - pilot light continues to go out
Rheem - Bad hot water heater 6
Rheem - airconditioner
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Rheem - Bought a house in 2021 with a Rheem water heater that had defective gas valve
Rheem - Failure of a heat pump blower motor in a rheem 50 gallon hybrid water heater
Rheem - managers issues
Rheem - gas water heater
Rheem - Water heater 1
View all Rheem reviews and complaints

  1. Rheem Contacts

  2. Rheem phone numbers
    +1 (800) 621-5622
    Click up if you have successfully reached Rheem by calling +1 (800) 621-5622 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 621-5622 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 621-5622 phone number 2 2 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 621-5622 phone number
    Customer Service, Warranty & Parts
    +1 (800) 432-8373
    Click up if you have successfully reached Rheem by calling +1 (800) 432-8373 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 432-8373 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 432-8373 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 432-8373 phone number
    Technical Service
    +1 (334) 260-1500
    Click up if you have successfully reached Rheem by calling +1 (334) 260-1500 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (334) 260-1500 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (334) 260-1500 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (334) 260-1500 phone number
    Water Heating Products
    +1 (866) 720-2076
    Click up if you have successfully reached Rheem by calling +1 (866) 720-2076 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (866) 720-2076 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (866) 720-2076 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (866) 720-2076 phone number
    General Information
    +1 (800) 255-2388
    Click up if you have successfully reached Rheem by calling +1 (800) 255-2388 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 255-2388 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 255-2388 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 255-2388 phone number
    EcoNet Customer Service
    +1 (479) 646-4311
    Click up if you have successfully reached Rheem by calling +1 (479) 646-4311 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (479) 646-4311 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (479) 646-4311 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (479) 646-4311 phone number
    Heating & Cooling Products
    +1 (805) 278-5300
    Click up if you have successfully reached Rheem by calling +1 (805) 278-5300 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (805) 278-5300 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (805) 278-5300 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (805) 278-5300 phone number
    Pool & Spa Products
    +1 (256) 259-7400
    Click up if you have successfully reached Rheem by calling +1 (256) 259-7400 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (256) 259-7400 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (256) 259-7400 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (256) 259-7400 phone number
    Commercial Refrigeration
    +1 (336) 495-6800
    Click up if you have successfully reached Rheem by calling +1 (336) 495-6800 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (336) 495-6800 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (336) 495-6800 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (336) 495-6800 phone number
    Replacement Parts
    +1 (800) 268-6966
    Click up if you have successfully reached Rheem by calling +1 (800) 268-6966 phone number 0 0 users reported that they have successfully reached Rheem by calling +1 (800) 268-6966 phone number Click down if you have unsuccessfully reached Rheem by calling +1 (800) 268-6966 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +1 (800) 268-6966 phone number
    Canada
    +61 296 849 100
    Click up if you have successfully reached Rheem by calling +61 296 849 100 phone number 1 1 users reported that they have successfully reached Rheem by calling +61 296 849 100 phone number Click down if you have unsuccessfully reached Rheem by calling +61 296 849 100 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +61 296 849 100 phone number
    100%
    Confidence score
    Australia
    +61 130 013 2950
    Click up if you have successfully reached Rheem by calling +61 130 013 2950 phone number 1 1 users reported that they have successfully reached Rheem by calling +61 130 013 2950 phone number Click down if you have unsuccessfully reached Rheem by calling +61 130 013 2950 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +61 130 013 2950 phone number
    100%
    Confidence score
    Australia, Pool Heating
    +64 98 290 200
    Click up if you have successfully reached Rheem by calling +64 98 290 200 phone number 1 1 users reported that they have successfully reached Rheem by calling +64 98 290 200 phone number Click down if you have unsuccessfully reached Rheem by calling +64 98 290 200 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +64 98 290 200 phone number
    100%
    Confidence score
    New Zealand
    +65 68 721 161
    Click up if you have successfully reached Rheem by calling +65 68 721 161 phone number 1 1 users reported that they have successfully reached Rheem by calling +65 68 721 161 phone number Click down if you have unsuccessfully reached Rheem by calling +65 68 721 161 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +65 68 721 161 phone number
    100%
    Confidence score
    Singapore
    +971 42 525 833
    Click up if you have successfully reached Rheem by calling +971 42 525 833 phone number 1 1 users reported that they have successfully reached Rheem by calling +971 42 525 833 phone number Click down if you have unsuccessfully reached Rheem by calling +971 42 525 833 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +971 42 525 833 phone number
    100%
    Confidence score
    UAE
    +54 114 896 6000
    Click up if you have successfully reached Rheem by calling +54 114 896 6000 phone number 1 1 users reported that they have successfully reached Rheem by calling +54 114 896 6000 phone number Click down if you have unsuccessfully reached Rheem by calling +54 114 896 6000 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +54 114 896 6000 phone number
    100%
    Confidence score
    Argentina
    +55 113 025 0707
    Click up if you have successfully reached Rheem by calling +55 113 025 0707 phone number 1 1 users reported that they have successfully reached Rheem by calling +55 113 025 0707 phone number Click down if you have unsuccessfully reached Rheem by calling +55 113 025 0707 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +55 113 025 0707 phone number
    100%
    Confidence score
    Brazil
    +56 228 705 064
    Click up if you have successfully reached Rheem by calling +56 228 705 064 phone number 1 1 users reported that they have successfully reached Rheem by calling +56 228 705 064 phone number Click down if you have unsuccessfully reached Rheem by calling +56 228 705 064 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +56 228 705 064 phone number
    100%
    Confidence score
    Chile
    +52 555 344 7400
    Click up if you have successfully reached Rheem by calling +52 555 344 7400 phone number 1 1 users reported that they have successfully reached Rheem by calling +52 555 344 7400 phone number Click down if you have unsuccessfully reached Rheem by calling +52 555 344 7400 phone number 0 0 users reported that they have UNsuccessfully reached Rheem by calling +52 555 344 7400 phone number
    100%
    Confidence score
    Mexico
    More phone numbers
  3. Rheem emails
  4. Rheem address
    1100 Abernathy Road, N.E. Suite 1400, Atlanta, Georgia, 30328, United States
  5. Rheem social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Rheem contacts
Rheem Category
Rheem is ranked 31 among 323 companies in the Appliances category
#29 Canadian Appliance Source Canadian Appliance Source #30 Godrej Industries Godrej Industries #31 Rheem Rheem #32 Cuisinart Cuisinart #33 BlendJet BlendJet
Rheem Alternatives
Keurig Green Mountain 65 reviews Amana Brand 61 reviews Kucht Professional 9 reviews Maytag 1063 reviews Oral-B 11 reviews