Appliancesdirect
Reviews and Complaints

So, I bought a shower screen from Appliancesdirect for a customer. I followed the instructions and fitted it, but then I noticed that some parts of it were too short, including the glass. It was a real bummer, let me tell you.

When I contacted Appliancesdirect, they offered me a refund of ?25 or a voucher of ?35 to keep it. I decided to keep it, but what's the point of keeping something that doesn't work? Then, they emailed me and offered to collect the screen, but it would cost me ?40. I mean, come on, that's just not fair. I'm pretty sure that if the goods aren't as described, they can't charge for delivery.

To make matters worse, part of the frame had been secured with grab adhesive along with screws, so I couldn't remove it. I had to buy something similar with the correct glass and frame, which they couldn't supply. It ended up costing me more than the unit itself, and it left my customers really annoyed. I tried calling them about this, but then I realized it was a premium rate number, so I emailed them instead.

Honestly, I don't think I'll be using Appliancesdirect again, and I suggest the same to others. It's just not worth the hassle.

I recently purchased a large Electriq combi microwave from Appliancesdirect.co.uk, hoping to save some money on a new appliance. Unfortunately, I was sorely disappointed with the quality of the product. Not only was it faulty, but I couldn't even close the door on it when it was hot! To make matters worse, when I tried to return the item, they refused to refund my delivery charge.

Their website was no help either. Even though I had already returned the item, their website still said it was "out for delivery." I couldn't find any information about my return or complaint on their site. To make matters worse, when I tried to contact them, they were "offline" at 11am on a Tuesday.

When I finally did get in touch with them, they insisted that I send a video of the fault before they could process my return. I had already boxed up the item, so I had to phone them to get it returned. Their online system was useless and didn't show any information about my return.

In hindsight, I wish I had sent a video of the fault, as it might have helped me get my delivery fee refunded. But even if I had, I still wouldn't recommend buying from Appliancesdirect.co.uk. Their customer service is terrible, and their products are of poor quality. I can't even figure out how to leave a review on their website, so I don't know how they get any positive feedback. Do yourself a favor and avoid this company.

This company is not good at all. They sent me my product without a key part, which was really frustrating because I had kitchen fitters coming and I needed that part to be able to install it. I called their customer service number, which charges you, and the guy I spoke to didn't seem to know what he was doing. He had to log a ticket and kept me on the phone for ages while he did it. A few days later, I got a package delivered, but it was the wrong part! I called back, again on the expensive number, and spoke to someone who didn't seem to know what the part was that I needed. She had to log another ticket. In the end, I had to buy the missing part from somewhere else. And now I've got a huge bill on my phone because of all the calls I had to make to sort out their mistake. It's not fair that I have to pay for their incompetence.

So, it was back in 2019 when I was going through a tough time. I had just undergone cancer surgery and was advised by the doctors not to lift anything heavy. It was during this time that my washing machine decided to give up on me. I was in a fix and didn't know what to do. That's when I stumbled upon Appliances Direct on the internet. I was thrilled to find out that they would deliver a new machine, install it, and even take away the old one. This was exactly what I needed, so I placed an order without any second thoughts.

However, things didn't go as planned. Before the new machine arrived, I received a message from Appliances Direct stating that they had to cancel the installation and refund me. This was quite inconvenient for me, but I had no other option than to accept it.

When the guys finally arrived with the new machine, I was relieved. But to my surprise, they refused to take away the old one. They said that the service was not available during the coronavirus pandemic. I was taken aback. If that was the case, then why did they take payment for the service in the first place? It was quite frustrating for me, and I felt cheated.

Appliances Direct did refund me for that part of the cost, but I still had to struggle to take the old machine down to the ground floor for collection by the local authority. It was not an easy task for me, especially at the age of 68 with fresh stitches from invasive surgery. I felt let down and disappointed by the whole experience.

In conclusion, I would not recommend Appliances Direct to anyone. They may have good deals and offers, but their customer service is not up to the mark. They should have been more transparent about their services during the pandemic and not taken payment for something they couldn't deliver. It's not how you treat someone who is going through a tough time. I hope they improve their services in the future and treat their customers with more respect and empathy.

I recently decided to give Appliancesdirect a try after reading some positive reviews about them. I did my research and found that they offered the best deal for the product I was looking for. I was excited to place my order with them and everything seemed to be in stock for next day delivery. However, things did not go as planned.

I accidentally clicked the wrong delivery option and had to call their customer service to resolve the issue. To my surprise, I was informed that two of the items I ordered were out of stock, even though their website still showed them as available. I was told that they could cancel the order, but it would take 3-5 working days to get my money back. This was frustrating, to say the least.

To add insult to injury, I was charged the full delivery cost and received no apology or offer to resolve their mistake. I was left with no choice but to borrow money to order the remaining items from AO.com and Currys, paying more and also paying for three different deliveries. Any savings I would have made with Appliancesdirect were lost.

It's clear to me that Appliancesdirect only cares about taking your money and doesn't care about resolving problems they create. I strongly advise against shopping with them.

I will update this review once I receive my delivery, but based on their horrendous service so far, I'm not holding my breath.

I gotta say, I'm pretty disappointed with my recent purchase from Appliancesdirect. I thought I was getting a top-of-the-line dehumidifier that could connect to wifi and be controlled through an app, but boy was I wrong.

First off, the instructions that came with the machine didn't match up with what I was seeing on the actual product. I scoured the internet for any possible solutions, but nothing seemed to work. I finally reached out to their customer service team, who redirected me to Appliancesdirect (which I think is part of the same company). But even they couldn't help me - they just went through the same steps I had already tried. It was like they were just guessing at what might work. They even suggested I press buttons that weren't even on my machine!

And that's not even the worst part. The dehumidifier was way noisier than advertised, and it kept shutting off at the wrong humidity levels (I think the sensor is in the wrong place). Plus, it leaks everywhere when you try to empty it, and it just feels cheap and flimsy. I have zero confidence that it will last more than a few months.

Thankfully, they're taking it back - but only if they test it and find it to be faulty. I'm really skeptical that they'll actually do a thorough test and not just claim that it's working fine. I mean, they couldn't even give me the right instructions in the first place!

All in all, I'd say stay far away from Appliancesdirect. You don't want to end up with a faulty machine like mine.

My experience with Appliancesdirect was absolutely terrible. I ordered a 2 man delivery, but when the oven arrived, the driver refused to carry it up the stairs as he was alone. This was a huge problem for me, as I suffer from a bad back and have children to take care of. I had to help the driver carry the oven up the stairs, which was very difficult for me. To make matters worse, they also refused to take the old oven which we paid extra for. I had to wait another 3 days before they picked it up, which was very inconvenient for me as I live in a small 2 bedroom flat.

The oven itself was in a terrible condition. There were pieces of metal hanging off the inside and screws not tightened up. To my dismay, it broke on the 2nd day of use. When I contacted Appliance Direct, they said they wouldn't do anything until I had personally contacted Hisense directly to raise an issue and get an uplift number. The phone number that Appliance Direct gave me was wrong, so I had to source this myself. It was a very frustrating experience.

The uplift number was finally supplied and a replacement arrived within 3 days, which I was happy with. However, when the replacement arrived, it was visually damaged all over. The paint was chipped off, there were dents, and the main oven door didn't close properly as the hinges didn't line up. I was very disappointed with the quality of the product.

To make matters worse, Appliancesdirect told me that I had to wait 4 days for the replacement to be collected and only once it was collected would the refund process start, which takes up to another 5 working days. This was absolutely disgusting. They wouldn't do anything to try and help the situation. I have 2 young children, and it was very difficult for me to provide hot meals. So far, I've spent a fortune on takeaways. This is still ongoing and into the 3rd week without an oven.

Looking at the standard of the products, it's either Hisense or Appliancesdirect that are supplying 2nd's or the units are stored in bad conditions. I would advise anyone to avoid Appliancesdirect at all costs. It was a terrible experience, and I wouldn't want anyone else to go through what I did.

This company is not good to order from. I bought a tall fridge in October and they said they had it in stock and could deliver it the next day. But they changed the delivery date three times, and the last one was in February 2012, which is four months after I ordered it. They took my money in October. Then, a week ago, they sent me a text saying the fridge was no longer available, even though they said they had it in stock when I ordered it. They sent me a link for a replacement fridge that was exactly the same (just with a different name on it), but they wanted me to pay another ?145 for it. They should have given me the replacement fridge at the same price and said sorry for wasting my time. They took my money in October, so they had no right to cancel my order without asking me first. I wouldn't have said yes unless they gave me a fridge that was just as good or better, and didn't cost any more. They didn't do that, so I'm going to order the same fridge from another company, even though they say it's not available. Then I'm going to take them to court for breaking our contract. I didn't know it at the time, but I ordered a sofa from them two years ago, and that was a disaster too. They took my money, didn't deliver the sofa, and sold it to someone else. So don't buy anything from this company!

Terrible service from Appliancesdirect! They were constantly pestering me to make the purchase and pay for it before I even placed the order. The air conditioner itself was reasonably priced, but the installation cost was four times more expensive. I ended up paying a fortune for installation, but the service I received was terrible. They asked me to send photos of where I wanted the unit installed, which I did immediately. They promised to deliver the unit within 3-5 working days, but I had a technical question about the power supply they wanted me to install and no one bothered to answer me. When the unit didn't arrive within the promised time frame, I contacted them to find out what was going on. After waiting for two weeks, they finally told me that they couldn't install the unit where I wanted it. They didn't even bother to contact me to suggest an alternative. After I sorted that out, they finally sent the unit out. However, they kept changing the installation dates and giving me the wrong information. They finally booked the installation three weeks after I made the purchase. The engineer turned up an hour late and told me on arrival that he wasn't going to finish the job that day because he had other things to do. At 4 pm, he packed up his tools and left without completing the job. He said he would come back on Saturday to finish. I was already frustrated at this point, but I left it at that. He came back on Saturday for two hours and then told me that he wasn't going to finish that day because he had other things to do. I told him about all the issues I had with the order, but he didn't care. He said I could complain to the company if I wanted to. He then said he would come back on Tuesday. I asked him why he couldn't come back on Monday at least, but he just dismissed me and said he would come back on Tuesday. This company really knows how to annoy its customers. I have already made a formal complaint about them not processing my order after I paid, changing the dates, and ignoring my emails. I then made ANOTHER formal complaint about the disastrous installation. Here I am, three weeks later, thousands of pounds out of pocket, and still without an installed air conditioner. This company cannot be trusted, and I will never buy from them again. Absolute joke!

I ordered a tumble drier from Appliancesdirect on July 5th, with a delivery date of July 9th. However, I did not receive any communication from the company, so I logged in on the delivery date to check the status of my order. To my surprise, there was a "problem" with my order, and I was advised to call the company. I had taken the day off work to be home for the delivery, so this was quite frustrating.

When I called the company, I was told that the delivery would be rescheduled for July 10th. I asked if they were sure about this, and the representative assured me that it was fine. However, I received further communication stating that the delivery would not be made until July 12th. This meant that I had to take another day off work.

On the day of the delivery, the delivery person arrived with my tumble drier, but he dropped it from his shoulder onto my concrete kitchen floor. He claimed that he could not deliver it to my utility room, which was right off the kitchen, and he also said that he could not take my old appliance away because there was no room on the van. I reminded him that he had just made space by taking my new tumble drier out, but he insisted that he was only booked to take a flat pack away. This was a completely ridiculous comment.

The delivery person then made unwarranted remarks and nosed around my bearded dragons' enclosures, which was quite invasive. When I unwrapped the tumble drier, I found that it had been thrown onto the floor upside down and had smashed corners on both sides. I called the company to report the damage, and I spoke to a representative named Danielle who was extremely rude. When I asked for her surname, she refused to give it to me. I then asked to speak to her supervisor, but she claimed that she was the boss of the whole place.

After some arguing, Danielle finally agreed to arrange a replacement tumble drier to be delivered on July 14th. I took another day off work to be home for the delivery, but when I checked the tracker, I found that the delivery was not trackable. I called the company again to confirm the delivery, but they informed me that they could not find the tumble drier and did not know when it would be delivered.

Meanwhile, I had five loads of wet laundry that I had to keep rewashing since the previous Friday. I was also stuck with a broken tumble drier with sharp edges at the breaks, which the company said I could not use. Overall, my experience with Appliancesdirect was a complete shambles. If you are considering doing business with them, I would strongly advise against it based on my experience.

I ain't gonna lie, my experience with Appliancesdirect was straight up terrible. I was trying to buy a new fridge and James from Sales was acting like he was better than me. He was talking down to me and making me feel stupid for asking questions. I couldn't deal with that kind of attitude, so I cancelled my order and asked for my money back.

I mean, come on, I'm just trying to buy a fridge here. I don't need someone making me feel like I'm not good enough. And it's not like I was asking dumb questions either. I just wanted to know about the warranty and delivery options. Is that too much to ask?

Honestly, I wouldn't recommend Appliancesdirect to anyone. If you want to be treated like a human being, go somewhere else. Don't waste your time with these guys.

I recently purchased a washing machine from Appliancesdirect.co.uk and unfortunately, after only three months, it suffered a massive failure. When I contacted the company, they informed me that it was not their issue and that I needed to contact the manufacturer. This was quite frustrating as I expected better customer service from them. To make matters worse, I was informed that I would have to wait two weeks before the machine could be looked at. This is unacceptable and has caused me a lot of inconvenience. I would advise others to give Appliancesdirect.co.uk a wide berth and look elsewhere for their appliance needs.

from Appliancesdirect.

I had a terrible experience with Appliancesdirect. Their customer service is just plain awful. They missed the first delivery date, which was already a bad start. But it got even worse when they delivered the wrong machine on the second attempt. I mean, seriously? How hard is it to get an order right?

To make matters worse, they missed the collection date for the wrong machine they delivered. And then, they had the audacity to tell me that the machine I paid for wasn't even available. What kind of business is this? I paid for something and they can't even deliver it to me?

Now, I'm struggling to get a refund. It's like pulling teeth trying to get them to do the right thing. I'm beyond unhappy with my experience with Appliancesdirect. I would advise anyone to stay well away from this company. They clearly don't care about their customers and their customer service is just plain terrible.

Appliancesdirect is a company that I would not recommend. I had a terrible experience with them when I tried to get a refund. It was such a hassle that I think they might be doing it on purpose so they don't have to give me my money back. I can't believe they're still in business with such poor service. They don't tell the truth, they try to trick you, and they send emails that don't make any sense. The worst part is that they never call you back when they say they will. I suggest you stay far away from this company.

I gotta say, I wouldn't recommend ordering from Appliancesdirect. They sent me my stuff without all the bits and bobs I needed, and it's been a real hassle trying to get it sorted. Their customer service is a joke, I swear it's like talking to a brick wall. And don't even get me started on the courier collections they book - half the time they don't even show up! I've had to take time off work to wait for them, and still no refund of my hard-earned ?260. Honestly, I'd steer clear of this company if I were you.

I gotta say, I'm not too impressed with Appliancesdirect. I've been dealing with them since August 2022 and let me tell you, it's been a real headache. Their products are faulty, their customer service is terrible, and they just don't seem to care about their customers at all. It's like they think they can treat us however they want and get away with it.

I've had to fight tooth and nail to get any kind of compensation from them. And even when I did manage to get something, it was only ?10. That's hardly enough to make up for all the trouble they've caused me. And don't even get me started on their delivery dates. They never seem to honor the date you choose, which is a real pain.

If you try to call their helpline, you'll be charged 13p per minute. And even then, you might not get the help you need. They do eventually respond to emails, but it takes forever. And when you do finally get in touch with one of their case managers, they're often rude and unhelpful.

Honestly, I'd recommend going somewhere else. Even if Appliancesdirect is cheaper, you'll end up paying in time and costs trying to sort out all their mistakes. It's just not worth it.

I recently made a purchase from Appliancesdirect.co.uk and unfortunately, my experience was not a positive one. I ordered an item which was delivered on July 19th, but upon inspection, I realized that I had received two sinks instead of the item I had ordered. I immediately contacted the company to complain and was told to send the item back, and they would dispatch a replacement within 48 hours. However, it has been almost two weeks, and I am still waiting for my replacement item, which is supposed to be delivered tomorrow on August 2nd.

To make matters worse, the item has not even been dispatched yet, and I am extremely frustrated with the company's incompetence. Why should I have to wait until the first delivery is received and inspected before they send out a new one? I needed this item two weeks ago for a BBQ, and I am still being messed about by this awful company. I advise everyone to stay well clear of Appliancesdirect.co.uk.

Overall, my experience with this company has been extremely disappointing, and I would not recommend them to anyone. The lack of communication and slow response time has caused me a great deal of inconvenience, and I am extremely dissatisfied with their service. I hope that they can improve their processes and customer service in the future to avoid similar situations from happening to other customers.

I recently had an experience with Appliancesdirect that left me feeling quite frustrated. I decided to purchase a refurbished washing machine from their website and paid for it along with the delivery costs. There were a few different models available at varying prices, but I settled on a Hoover.

However, just a few hours after placing my order, I received an email from Appliancesdirect informing me that my order had been cancelled. I was completely taken aback by this and decided to give them a call to find out what was going on. Unfortunately, this turned out to be a bit of a nightmare.

I was passed around to four different staff members, each of whom seemed to be unaware of what was happening with my order. To make matters worse, I was charged 13 pence per minute for each call, which really added up. Eventually, I was told that there had been a mistake in the pricing and that all of the models I had been looking at had been removed from the website.

Needless to say, I was extremely disappointed with this experience. I have yet to receive a refund for my purchase, so I am still waiting to see how that will turn out. Overall, I would advise others to steer clear of Appliancesdirect. Their customer service was lacking and the whole experience was quite dreary.

I have to say, I had a pretty bad experience with Appliancesdirect. I was really excited to buy a new appliance from them, but it turned out to be a total nightmare. First of all, I paid a lot of money for the product and even paid extra for premium delivery, but it still took three whole days to arrive. I had to take a day off work to wait for it, which was really frustrating.

When the product finally arrived, I was really disappointed to find that some parts were missing. I tried to call Appliancesdirect's customer service, but it turns out their call center is in the Philippines. The agents I spoke to were really unhelpful and promised to call me back in 48 hours, but no one ever did. I had to start the whole process all over again, which was really frustrating.

Eventually, Appliancesdirect told me that I should speak to the manufacturer of the product. When I told their technical support team that I had paid for a product that was incomplete and unusable, they actually had the nerve to tell me, "To be fair, you got 90% of what you paid for." I couldn't believe it! I had paid a lot of money for a product that was supposed to be complete and functional, and they were basically telling me that it was my fault for expecting too much.

Overall, I would definitely recommend avoiding Appliancesdirect. Their customer service is terrible, and they don't seem to care about their customers at all. If you're looking for a reliable and trustworthy appliance retailer, I would suggest looking elsewhere.

I recently had an experience with Appliancesdirect that left me feeling extremely frustrated and disappointed. I ordered a ceiling cooker hood with remote control and ducting kit on March 17th, 2022. Unfortunately, when my electrician went to fit the cooker hood, we discovered that the remote control was missing from the box.

I immediately contacted Appliancesdirect via email and phone (which cost me over ?11 as it was a premium rate number) to try and resolve the issue. Despite numerous promises of a delivery date, nothing ever arrived. I have never experienced such poor customer service in my life.

To make matters worse, I received an email this morning stating that they had closed my case without any resolution. This was the final straw for me, and I have now started a chargeback with my bank.

This is not the first time I have had issues with Appliancesdirect. The only other time I used them, they delivered a huge order which was just plonked on a pallet in my gateway. This prevented me from being able to get my car out of the drive. No one even bothered to come to the door, they just dropped it and left.

I strongly advise anyone considering ordering from Appliancesdirect to think twice. The poor customer service and lack of care for their customers is simply unacceptable. Save yourself the hassle and find a more reliable company to do business with.