AJ Madison
Reviews and Complaints

Needed fridge ASAP as ours dies in power surge. All of the unit I wanted were on sale, but not in stock for weeks. AG Madison Jon Gold sales rep promised they were getting 2 arriving in 2 days, and one would be mine. Now a week later, they still don't have it, don't know when they're getting it. Now the July 4 sales are over, the unit is $700 more, but I can get it from Lowes faster than AJM, so they essentially cost me $700 and delay getting our fridge. Crooked company, don't trust them.

I had a really bad experience with AJ Madison. I bought a fridge and freezer unit from them in March 2018. I thought I was being smart by getting the extra extended coverage, but now I realize it was a bad idea. When the items arrived, the fridge didn't work at all. I tried calling them three times and left messages, but nobody got back to me for five days. When I finally got through to a person, I was put on hold for 45 minutes and then gave up. I called again and finally got someone who said they would put together a service order and get back to me within 48 hours. But nobody ever did. They didn't email me, call me back, or even acknowledge that there was a problem. It took another four days to get someone to replace the defective part. I don't think this company is very honest. They will say anything to get you off the phone. Don't trust them!

This online shopping experience was the worst I've ever had. As a real estate developer, I placed an order for a few appliances, including refrigerators, stoves, a microwave, a stove hood, and a dishwasher. However, AJ Madison claimed that my credit card wasn't working and called me to discuss the issue. During the call, I was informed that the dishwasher was on back order, which was disappointing news. They suggested that I switch to a cheaper model, which I agreed to, but they didn't credit me for the difference.

To make matters worse, they recommended that I pay extra for White glove delivery since I needed the products as soon as possible. I agreed to this as well, and they assured me that it would be processed and ready for delivery the next day. However, that was back in September, and it's now November. I've been waiting on the job site for the last three days, but the delivery never comes. After the delivery window passes, I call AJ Madison, and they tell me that it will be delivered the next day. I also receive a new email to confirm the next day's delivery, but it never arrives.

The customer service at AJ Madison is worthless, and Solomon, in particular, is a liar and a scumbag. I wouldn't recommend buying from them or believing anything they say or print. After waiting for months, I'm now trying to cancel my order and order from somewhere else. It's been a frustrating and disappointing experience, and I wouldn't wish it on anyone.

I gotta say, I had a pretty rough experience with AJ Madison. I was looking to buy a couple of air conditioner heaters for an apartment complex, and I thought I had everything sorted out when I got a receipt saying they had shipped and an email confirmation to go along with it. But a whole week went by and I hadn't heard anything, so I decided to give them a call. That's when I found out that my order was actually on backorder - what a bummer!

I tried to work with them to see if they could send me a comparable unit for the same price, but they weren't having it. All they wanted to do was sell me a more expensive unit, which I wasn't too thrilled about. It didn't matter that it was their fault for not letting me know earlier or working with me - they just weren't willing to budge. They even tried to blame it on Amana, but when I called them up they told me exactly which unit to ask for that was comparable. I gave AJ Madison another call to let them know, but they said they'd call me back and I haven't heard anything yet. When I tried again, they were already closed for the day.

Honestly, if this is the kind of customer service you're looking for, then go ahead and deal with these people. But if you're like me and you think customer service should be number one, especially when it's their fault, then I'd say don't buy from them. Maybe if enough people stop buying from them, they'll figure out that they need to step up their game. Thanks for reading, and I hope this review helps you make a decision!

I gotta say, AJ Madison really let me down. I spent a whopping $9,000 on a bunch of appliances, including an LG dryer, back in August. They finally shipped everything out to me in September, but since I was in the middle of remodeling my home, I didn't get around to installing the dryer until November. And boy, was that a mistake. As soon as I plugged it in, it started making this awful grinding noise and wouldn't even heat up. What a waste of money!

So, I called up AJ Madison's service department to reject the unit and get a new one shipped out to me. But you know what they said? They refused to do anything and told me to contact LG to make a warranty claim. What kind of customer service is that? I had to wait almost three weeks for an LG repair person to come out and inspect the dryer. And guess what? He found that the mounting bracket on the motor was broken and the heating element was damaged. He said it was probably damaged during shipping. So now I'm stuck waiting for parts to come in and hoping that I can get this thing up and running soon.

Honestly, I'm so disappointed in AJ Madison. I should have just gone to Home Depot or Lowes, where they actually stand behind the products they sell. I'll never do business with AJ Madison again.

My experience with AJ Madison was not a pleasant one. I decided to purchase an Amana PTAC from them after speaking to one of their sales representatives on a Friday night. He directed me to place my order online over the weekend, which I did.

After several weeks of email exchanges, I finally received the unit after about a month. However, my electrician informed me that the unit would not work in any home. When I contacted AJ Madison, they were not helpful at all and gave me the "middle finger." I was extremely disappointed with their customer service.

I decided to contact the manufacturer, who informed me that AJ Madison should replace the unit free of cost. However, AJ Madison refused to do so and blamed me for the issue. The manufacturer was kind enough to assist me by giving their account to ship the unit back at a reduced rate of $134, which was much lower than the quote I received from the transporter, which was $1008.

Although the manufacturer was willing to replace the unit, AJ Madison wanted a restocking fee. In the end, they refunded me only $160, which was a mere fraction of the $1000 I had paid for the unit. I was extremely disappointed with their lack of customer service and their unwillingness to take responsibility for their mistake.

To make matters worse, when I contacted AJ Madison about the issue, they claimed that they had no record of my conversation with them. This was extremely frustrating and inconvenient for me.

In conclusion, I would not recommend AJ Madison to anyone. They are a terrible business entity that does not believe in putting their customers first. If you want to avoid disappointment and save your money, I suggest doing business with a company that values their customers.

AJ Madison Appliances is a company that I recently dealt with when I ordered a complete kitchen appliance package for a whopping $8500. This included installation, haul-a-way, and extended warranty fees. However, my experience with them was not as smooth as I had hoped. The delivery was two weeks late, and when the appliances finally arrived, the microwave was damaged and had to be returned. They were only able to hook up the fridge because they were not licensed for the stove or dishwasher. This meant that I had to wait another two weeks to have those installed, and they were supposed to have the new microwave with them to finish the job. Unfortunately, the new microwave was on backorder, and I was offered another model that was acceptable. The good news was that I was refunded the difference in price, and I was assured that all of the other fees (installation, etc.) would transfer over. However, this did not happen, and my microwave is still sitting in the garage.

I have tried to contact AJ Madison Appliances numerous times via email and phone, but I have gotten nowhere. The customer service phone is useless, and I have spent almost an hour on hold each time I call. When I finally speak to a person, they put me on hold on the pretext of getting the right person, and then I'm disconnected. This happened to me four times on August 31st alone. I was so frustrated that I made a complaint to the Better Business Bureau.

Overall, I would not recommend AJ Madison Appliances to anyone. The delivery was late, the appliances were damaged, and the customer service is terrible. It's a shame because I had high hopes for this company, but they have let me down. If you're looking for a reliable appliance company, I suggest you look elsewhere.

I gotta say, AJ Madison (ajmadison.com) is not the kind of company you wanna mess with. I mean, if I had just done a little bit of research before ordering from them, I could have saved myself a ton of money and a whole lot of headaches. But no, I had to go and trust these guys, and now I'm paying the price.

Let me tell you, these AJ Madison bigwigs, Isaac Gross and Michael Gross, they don't give a hoot about customer service. And I'm not the only one who thinks so. Just take a look at all the negative reviews on this site, on the BBB, and anywhere else you see the AJ Madison name online. It's a real shame, because I had high hopes for this company.

So here's what happened. I ordered a fridge from AJ Madison on 10/7, and it wasn't delivered until 11/8. That's a whole month of waiting, and let me tell you, it was a month of hell. Here are just a few of the issues I had to deal with:

- Overcharged by salesperson Victor Sned for shipping and panel install
- Non-delivery by date promised (10/21)
- Office closure 10/21 and 10/22 for holiday with no outgoing message stating such
- Unanswered calls, voicemails, emails over several weeks in trying to track down appliance
- Company blatantly stated it does not place any kind of courtesy phone calls to customers in need
- Service Manager, Megan Messing, exchanged a week of emails with me that could have been solved by a 2 minute phone conversation
- Not one single apology, from anyone, at any point, over the whole month of dealing with AJ Madison

I mean, come on. Is this any way to treat a customer? I don't think so. And I'm not the only one who's had a bad experience with these guys. It's a real shame, because I was really hoping for a better outcome.

So listen up, folks. If you're thinking about ordering from AJ Madison, think again. Do your research, read the reviews, and make an informed decision. Don't make the same mistake I did.

I gotta tell ya, I had a pretty bad experience with AJ Madison. I mean, seriously, don't even bother buying from them. I should have gone to ABT or Best Buy or PC Richards or Lowe's or literally anywhere else. I bought an Electrolux washing machine and installation service from them, but they didn't bother to tell me that the installers wouldn't be able to handle all the features of the machine, like the reversible door. I mean, come on, washing machines come with a hinge on the left side, but in my tiny space, I need the hinge on the right side. So now I gotta shell out another $300 to hire a REAL installation company to reverse the door. It's just ridiculous.

But wait, there's more. I wish I could show you the photos of the mess they left in my apartment. They left dirt and garbage all over the floor, and the dirt was ground into the carpet so badly that I'm gonna have to get it professionally cleaned or replaced. And get this, they dumped the trash, old hoses, and dirty hardware in our (already full) clothing hamper. And to top it all off, they broke the drain pan under the washer!

Now, don't get me wrong, the Electrolux machine itself is great. But I just wish I had bought it from literally anywhere else. I mean, if you're gonna sell a machine with a reversible door on your website and offer professional installations, you gotta let people know that the installers can't handle all aspects of the installation. It's just common sense, ya know?

I gotta say, I'm pretty disappointed with AJ Madison. I mean, I thought ordering a new AC for my tenant would be a simple process, but boy was I wrong. I decided to give AJ a shot because they promised a quick delivery time of 24-48hrs. But here I am, a week later, still with no AC. And the worst part? Their customer service department was absolutely no help. All they could tell me was that they're using a new delivery service and they have no idea when my order will arrive. They kept saying "sometime next week" but couldn't even give me a guarantee on a specific date.

Honestly, this whole process was unacceptable. I mean, I have five other ACs to replace and a few refrigerators, but there's no way I'm going to consider AJ Madison for those purchases. They clearly lack confidence when it comes to delivery. Upper management didn't seem to care about satisfying me, the customer, and they didn't even come up with a solution to get the AC to me sooner.

So, I was left with a tough decision. Do I cancel the order and wait for a full credit, or do I keep waiting and hope the AC arrives soon? My tenant's patience was wearing thin, and I didn't want to risk losing them as a renter. In the end, I decided to cancel the order and get a full credit. And you know what? I'm glad I did.

Instead, I ordered the same AC from PC Richards, and I received it in just 48hrs with no problems at all. They even kept me updated along the way, which was a nice touch. So, if you're looking for a reliable appliance retailer, I'd recommend PC Richards over AJ Madison any day.

I gotta say, I've had some pretty bad experiences with online appliance stores. I tried out AJ Madison and Appliance Connection, and let me tell you, they were both just terrible. No communication, no organization, and the customer service was just brutal.

I was trying to order a washer from AJ Madison, and after a whole week went by without hearing anything, I decided to check the order status. But when I looked at their site, my status wasn't even listed! I had no idea what was going on, so I submitted a ticket to try and get some answers. But guess what? No response from anyone. So I checked the status online again, and it had magically changed to 'Processing'. I waited another week, but still no one contacted me and the status was still the same. So I decided to call them up and see what was going on.

Well, let me tell you, the woman I spoke to was just the rudest, surliest person I've ever encountered. She told me that the item was on backorder for at least 4 weeks! And to make matters worse, it was a recently discontinued model, so I had no idea if it was actually in stock or not. When I asked her about it, she couldn't even give me a straight answer. So I had to make a tough decision - wait another month just to find out if they were full of it, or cancel the order altogether.

In the end, I decided to cancel the order. And you know what? I learned my lesson. I'm never dealing with any of these online appliance stores again. It might cost a few extra bucks to go through a local distributor, but at least they'll treat you with some basic dignity and respect.

The range has quite a few issues which I've listed below.

I would like to stress the AJ Madison Designer Support person Gitty Shalitzky has been very unhelpful and very rude regarding this issue.

On delivery the packaging was damaged and the cardboard box was barely covering the range.

Scratches over the three main SS surfaces round the cook top. All caused during delivery and installation.

One oven door handle is loose. And the right oven door flies open very easily when opening which isn’t right.

Both ovens make a lot of rattling noises.

All the family, including some guests, have noticed a strong smell of gas when the ovens are used mainly during preheating.

The smell of gas and noise from the right side oven are so bad and annoying we try not to use this oven already and it’s only been installed for a few weeks.

The delivery and installation were both very unprofessional and most probably caused all the damage above. Both crews did not have the right equipment to move such a heavy appliance so brut force was used which simply wasn't right for such an expensive appliance.

Installation company had huge issues getting the range off the pallet. This resulted in the range being banged around quite a bit.

The delivery and installation teams did not have a proper pallet jack or rolling lift sled, which caused both crews major issues due to the weight of the range.

We paid for a white glove delivery with 4 men. We had two men arrive and struggled to get the range out of the van then they dropped the range off the dolly with a very loud bang.

The delivery company AM Trucking forged my signature on delivery, after I complained about the range being dropped in front of me and noted some damage such as the loose oven door and scratches on the back panel.

As the range was dropped with such force on delivery, it explains a lot of the above issues, therefore the safest option for us is to have a replacement range.

Today we now noticed a new noise annoying noise coming from the left oven.

We have no idea what else could go wrong over the coming months so we will not be accepting this range.

The AJ Madison delivery and installation guidelines were not followed either.

Please see photo of parts which need to be replaced so far and there are more parts still on order. this range needs to almost be completely rebuilt due to the damage and Gitty Shalitzky has the cheek to inform me it was delivered in pristine condition.

My lawyer is being copied on all correspondence and will be used if necessary.

Please call myself Paul Laws on [protected] or Jim Johnson on [protected].

We have been trying to resolve for the last 2 months.

I placed an order with AJ Madison on June 29, 2021, and the wine cooler was finally delivered today, November 15th, 2021.

I opened the box as soon as it was delivered, and the product was completely damaged. I am attaching pics and a video. The doors are both broken, the 3 of the four hinges are torn off the cooler, and the top left corner is crushed to a point that the metal has ripples.

This cooler is not just unsightly, it is unusable.

The delivery and installation of the Thermador Emerald 24 Inch Fully Integrated Built-In Dishwasher DWHD650WPR by AJ Madison was a complete and utter failure (note that the dishwasher is fine - it washes dishes clean and makes a little noise when running) - the delivery and installation was a failure - to the point that I had to remover the dishwasher from under the cabinet and completely reinstall the dishwasher following the installation directions provided by Thermador.

Here is a list of the issues with the delivery saga:
1) After ordering on Sunday 8/8/2021 (order 138815475) and double checking on 8/9/2021 that all parts needed for installation were included in the purchase, the first delivery team on 8/10/2021 said they could not install the dishwasher because the electrical junction box was not included in the delivery. I had been informed on 8/9/2021 that it was included. This delivery team said I had to have an electrician install a wall outlet before the dishwasher could be installed (our previous dishwasher was hard wired into the house wiring - that wiring could be used with a junction box that was not delivered). What were delivered were two power cords, one with an adapter for the dishwasher and one with open pigtails for hard connections to the dishwasher - nether of which could be used because a junction box was not included in the delivery.

2) We were able to have an electrician install a wall outlet in the dishwasher opening the next day 8/11/2021.

3) AJ Madison arranged for a delivery team to install the dishwasher the next day, 8/12/2021. Their installation work was as follows:
a. This team did successfully attach the water line to the dishwasher without it leaking - but they routed the water line away from the sink, instead of toward the sink as per the instructions, leaving lengths of the water line behind the dishwasher - so that the dishwasher could not be moved fully into the cabinet. In fact even with this, one of the delivery team had difficulty using a wrench to tighten the water connection - his partner had to help - with this "professional installation".
b. This team connected the power cord to the upper plug in the wall outlet - again not leaving enough space for the dishwasher under the cabinet. The lower plug fits into the opening in the back of the dishwasher.
c. This team routed the drain line away from the sink - again not leaving enough space for the dishwasher under the cabinet - and not leaving enough length of drain line for proper elevation under the sink - as per installation instructions. The drain line connection under the sink began leaking the next day, 8/13/2021.
d. The instructions require the drain line under the sink to be attached to the cabinet with a non-metallic anchor - This team used a copper clamp.
e. The dishwasher was not raised (using its elevation legs) so as to fit tightly against the underside of the countertop - as per installation instructions. There was roughly a one-inch opening (7/8 of an inch to be exact). Beside allowing more noise from operation, this omission made the instructions for connecting the cabinet panel to the dishwasher door unusable until the dishwasher was raised to the proper height under the countertop.
f. The dishwasher was not leveled left-to-right. - as per installation instructions.
g. The dishwasher was not leveled front-to-back - as per installation instructions.

4) By 8/14/2021 we were able to repeat the entire installation ourselves. The dishwasher works well and the cabinet panel on the dishwasher door is correctly installed.
In our case, the $200 installation charge for "professional installation" was, and is, a complete rip — off. Most dishwasher sales are replacement units. Customers want the old unit removed based on a $35 removal fee - which requires the $200 "professional installation".

When we contacted AJ Madison to request a refund of the installation fee, I was told that I needed to send in pictures of the problems. It turns out that the installers took pictures of their work when they were done - but these pictures are not available at this time. We asked to discuss this matter with a manager/supervisor and were told someone would contact us - that has not happened to date.

So, if you should make an appliance purchase from AJ Madison with "professional installation", remember to take a complete set of pictures of their work - and base those pictures on the installation instructions provided with the appliance.

When a Fisher & PayKel refrigerator was delivered the men did not know how to install it. Second pair came on 6/24 obviously had never installed this item before and didn't know where to mount the filter, sprayed water all over the cabinets and floor and then suggested taping it to the back of machine! Then they did not flush the filter and I had to throw the ice away. Hard to believe they would send untrained people to do the install TWICE! I do not have confidence that they did it correctly and will call a plumber to check it out. I wish to be reimbursed for this. I was unable to reach the company or customer service by phone, was on hold endlessly and then calls dropped.
I wish to return a 6 foot waterline Smart Choice kit that was not needed. REFKITSS $29.99 Need address or UPS call tag and paperwork to do this .
Order # [protected]
Martha Swanson

Hi yesterday 11/30/20 I had a dishwasher delivered and installed from you. After the appointment I have no hot water in my home and the electricity on my stove is knocked out, rendering it unusable.

I have spent no less than 3 hours today on the phone with AJ Madison (on hold mostly) and the delivery company and no one is helping me. The delivery company says "the guy didn't touch anything" but also that he turned off my electric in the basement. AJ Madison rep hung up on me the last time I called, while I was on hold - after waiting 45 mins.

I need HELP. You knocked out my ability to cook hot food, bathe and wash dishes. It's hard to get a local person here to come out even if I am willing to pay. This is your mistake. I need attention NOW. I need someone to fix this.

Also, on an aside - the fact that the delivery people will not remove the trash created from the packaging of the new item from the home is lame.

On 04/23/2020 I ordered a vent fan from AJ Madison. They gave me tons of excuses for not delivering and finally cancelled the order. The amount I paid was $1951.67. I have tried to contact them and they leave you on hold for about 45 minutes and then disconnect you. This is FRAUD and thievery. How can they get away with this?
I have filed a dispute with my credit card Bank of America but they also say because I have paid the bill and it was so long ago that they (April of this year) that they cannot tell me anything.

Door was dented upon delivery and will not stay closed. I need another door or repair on this one. I can not use this dryer because the door will not stay closed. It was either damaged enroute or the delivery men did it accidentally. Washer was fine, but the dryer is unusable. I would appreciate it if you would correct this situation.

Please advise on what you intend to do about it!

Ken