Rheem
Reviews and Complaints

I have a Water Softener I purchased from Rheem in Feb of 2022. Last week it started leaking Resin beads throughout my plumbing and gumming up all the faucets and ice maker. I called and was told they would send me the part to fix it. Then they called me back and said they would replace the water softener. That's all well and good, but I was told it could take up to 2 weeks to obtain the replacement. I find this absolutely a failure on Rheem's part. They could have sent one out the next day or just as easily told me to go to Home Depot and pick up a new one that they would pay for via store credit or exchange of product. Now I have to wait until the product arrives and install it. Is Rheem going to pay for the installation? I have had both shoulders replaced and cannot lift items that heavy any longer. I have also had to replace clogged faucets in the kitchen and bathroom. I am terribly disappointed in Rheem. The customer service reps were very respectful and professional. I have no issue with them whatsoever. But having to wait this long for the product they are replacing due to it's failure is unacceptable.

I purchased a home in 2021 that had a Rheem water heater with a known defective gas valve. The part is covered under warranty but why am I having to pay for labor on a known defective part. If anything, this valve should have been replaced before it even went out. I had no hot water for three days and now I am told I have to pay for labor. There is something fundamentally wrong when companies are allowed to put the entire burden on the consumer. Rheem should be paying for parts and labor!

Bought Rheem water heater and 3 days before warranty was out it had to be replaced, Rheem did not pay for the labor involved for a technician to replace it. Now here we are again, had another Rheem was replaced, [protected] now it started leaking Oct. 21, 2022 top and bottom and had to be replaced again, this involved $400.00 in labor out of our pocket to replace it. This is uncalled for. We should be reimbursed for the $400.00 incurred in labor. Rheem products are very faulty. I am asking for a reimbursement for the labor. This was not our fault. If not, I will take this to a higher level.

Bulah M Taylor

4219 Dacusville Hwy

Easley, SC29640

phone # [protected]

E-mail b.[protected]@att.net

Warranty parts were issued and installed by Rheem's authorized contractor American Plumbing in Tyler, TX under Case 4570240 and order number [protected]. Work was completed on 10/11/2022, resulting in $286.40 in labor charges due to American Plumbing. Water heater is about 1.5 years old. My understanding is that this is a well-known issue where units were shipped with defective gas control valves in spite of knowledge of the issue on the part of Rheem. Multiple plumbers and websites have indicated that Rheem knowingly shipped the units in spite of foreknowledge of the issue. As such, labor should be covered. I can provide a copy of American Plumbing's invoice if you'll send me an email or location to upload it.

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This issue is in regards to a two ton outside heat pump unit that was installed new on 1/15/18 the unit is supposed to have a 10year warranty. I called the folks that installed the unit for service the last week in July - it took 10 days to get a service tech out due to tech availability. Once the tech came out and found the problem a crack in the copper line on the outside unit it was another week before the repairs could be completed. I contacted Rheem regarding the warranty and did not receive a response - I told the Caroline Heating and Air folks to move forward with the repairs - they informed me that Rheem would not cover the cracked line and had numerous units that had been repaired with the same issue and Rheem would not stand behind the issue even though it is a fault in the copper. Rheem finally contacted me after a made another atempt that there customer service email. Only to be told that Rheem will only replace and not repair a defective part. the repairs had already been completed and now the unit is operational only due to my approval of service. The repair total cost 1200.00 this is excessive for a practically new unit that should not be experiencing a fault in material such as this.

Leoroy huntington

7703 foxfire drive se

huntsville, alabama [protected]

[protected]@knology.Net; [protected]

rheem model proph50 t2 rh245, serial # q261630467

built: 01 july 2016; installed: 23 august 2016

warranty: 12 years

with hot eater usage, the rheem hot water heater heat pump emits a noise of operating failure. This has been verified by a reputable plumber company and diagnosed as a "fan blower motor failure and must be replaced."

request replacement of a similar 50 gallon water heater.

As a board member in our townhouse association. I approached a man with a tape measure at one of the homes. There was no company vehicle identification on his car. I asked him if I could help him. He snapped "no I am doing just fine." He had a Rheem emblem on his shirt and said he was with a company that I verified he was not. I tried to let him know we have an architectural request form that needs to be submitted and approved by the board before anything can be done. This is the rudest person I have ever come in contact with in being on this board for 9 years. He snapped at me saying he knows all about the rules and will be taking care of it. I thanked him for that, but he just kept on with one nasty comment after another finishing with" you know what our definition of a Karen is? HOA."

Rheem will find anyway to not honour their warranty. My hydronic air handler RW1T06A3617NAA has defective bearings on the circulation pump and they will not honour the warranty because my Tankless Water Heater is not a RHEEM, even though the Rinnai tankless exceeds the specs. There is no consideration given that bearings fail with time. This is probably the worst reason not warranty. I asked them if the could give me a reason as to why a different brand Water Heatet would cause a failure of bearings. They stated they don’t test other brands. There was zero consideration to the fact that the Rinnai tankless exceeds their specs and also the fact that it is not a performance issue.

In 2015 I bought a Rheem water heater. In 2018 it developed a leak and had to be replaced. This August 2022, that replacement water heater got a severe leak and had to be replaced. This time the labor for warranty was out so I had to hire a plumber to take it back to the store where I bought it. In 2018, I had to pay the plumber over $300 for replacing it. I decided to take my refund money and pay more for a brand new water heater that the plumber bought from a plumbing supply company. A water heater with a good reputation. The plumber did not recommend Rheem these days. Rheem cost me more money and stress than it is every worth. I wish I had never bought a Rheem. I went on social media and told the world what happened. When I was leaving the store after returning it, the man who worked at the store hauled my heater and 2 more Rheems to the back. Two other people returned Rheem water heaters for the same problem on the same day! That's a bad product and a bad company. I have spent far more these 2 Rheems in labor that its every worth. Rheem must go out of business.

My RHEEM 3 ton Air conditioning system developed leaks in both the condenser and evaporator coils 5 years into a 10 year warranty. Rheem is not able to honor their warranty because both parts are not in stock and do not have an expected date to be in stock for at least 4-6 months, requiring that I instead have to buy a new AC, and there is no credit for getting a new system. Based on this I would not buy a RHEEM system because they do not stand behind their product.

We purchased a Rheem water heater from a local plumbing company, the PROG50-38N RH60. It was installed on 4-24-20. Almost a year later, on 4-8-21, we had to have the gas control replaced at a cost to us of $416. Although the water heater was still under warranty, we were told it doesn't cover parts and labor and the charge for a service call.

Here we go again, a little over a year and we don't have hot water. It's acting the same as before where the pilot light doesn't stay lit. I'm sure the part is going to be more expensive than last year, if it's even in stock. If this is the case, we've almost bought a half a new water heater.

The plumber said this model number is known for the defective part--two questions then. Why doesn't Rheem do something about it and why does the plumbing company sell that model?

We should have kept our 19 year old water heater but thought we should replace it because of its age.

I am on the strata committee for 10 Clyde Ave Cronulla

we have 3 x 862627NFT heaters of which apparrently one was turned off some months ago - no one sems to know who did that

We have been advised it displays a Fault 14 message

The apartments were ready for occupation in March 2020 and have just recently been fully tenanted

Since monday morning I have called 8 times to be told I would receive a call back from customer services - this happenned once today at a time I specifically advised I could not take the call - I was promised they would ring back at 2.15-2.30 - this did not happen

i rang again and was told I could not speak to a supervisor or anyone else that had authority as

Rheem was short staffed

Rheem was very busy

They would ring back when they could - no indication of when

We seek to have the unit assessed and either replaced or repaired under the terms of Australian Consumer Law which clearly requires a solution from Rheem and not the continuous statement that it has a 12 month warranty

The experience so far has been horrendous and beyond frustrating

There is a time issue in that i will be undergoing surgery from next monday and need to lock something in urgently

phone number is [protected]

Reference number is 267025

we have just received the 2nd defective (with this one being 100% totally unassembled) water softener. The CEO must be made abreast of the issues going on with his assembly departments. If the CEO would like to see the pics I took, I'd be more than willing to forward them. There is a Hugh problem in the assembly part of Rheem in that the product is not being assembled. I have no use for a defective water softener. I want to forward this last defective softener back to Rheem, due to the hugh cost of return shipment, that may be what it takes for Rheem to hire and be in control of its employees (the right folk), if you get my drift.

I purchased a Rheem water heater on April, 2,2021 and it was installed by Home Depot. On April 28, 2022 the valve on the bottom of the water heater broke and I had water all over my laundry room and family room. I had no choice but to call an Emergency 24 hr plumber. The plumber had to replace the valve on the hot water tank. This cost me $353.00 which I paid that day. I contacted Rheem that Monday for reimbursement and compensation for my ruined carpet but they have been uncooperative. I have submitted via e-mail the plumbers bill and proof of purchase for the tank which they requested. I was told by the billing department that they would make an exception the year warranty since there was only a 28 day lapse. I received an e-mail stating that they will not reimburse me because of the lapsed warranty. The customer service process is horrible!

My advice to you is never to buy a rheem water heater. After only 15 months the part that controls the pilot light failed. While the part is covered labor is not. I am now out $350. Being on a fixed income that is a lot of money. My previous water heater was a ge which lasted 17 years without a problem. My opinion is that labor should also be covered for 2-3 years after purchase. I will never buy a rheem product again and will tell friends and family not to do so also.

I bought a month ago and the heater has not worked right. The default setting for hot water was not hot so I had to increase the temperature 3x to get hot water. When I did that it now shuts off continuously. I shuts off during the night so I have no hot water in the mornings. It shuts off during the day and evening so I have to keep checking it and reset it. I have had the run around with customer service. I have been on hold for hours and still no help to get my water heater fixed. I have a claim for $150 which is not enough to get my own contractor since there are only 2 contractors in Phx and neither of them worked out. The one contractors is 80 miles from my home and the other doesn't answer. I need to have my heater fixed asap. It has been horrible to have a product that is new and under warranty and get little help to fix it. I am afraid I will be paying again to have it fixed.

Bought a Rheem water at Home Depot (I recommend too never buy these there They will not honor there Warranty, Big Run around) Plus the parts are not available thru Home Depo. Plus no Legit Plumbing store has a referance too these Brands because they are for Home Depo Only, no cross referances for parts. You call Rheem the give you Out dated or discontinued part numbers. This is on a 2 year old Water Heater Model XG40TO9EN38UO. The catch is the letter X, means heater only sold thru HD. The alternate and I dentical Water Heater is RUDD, Just RUDD is available thru Prominet Plumbing Suppliers and parts are available.

MyThermo Pile Coupler went out, sold called Rheem They said they could send one out in 4 days, I said that wont work seeing its a rental and I need it fixed now. They give me a part number which is not available or discontinued. so I call them back (1 1/2 Hrs. on phone getting tossed around between idiots.) I finally ask where can I get one in stock, had too drive a Hour too Concord from san jose. Then the Part they wanted too sale me was 400.00 because they did not have a the Thermo Plie, But could sale me the Whole assembly for 400.00. That is 1/2 the cost I paid for whole Water heater. and no refunds 2 yrs old. So The guy says he can sale me a Rudd Water Heater for 695.00 New, so I look at it and pop the cover where the Thermo pile is and its Identical too my Rheem, I say thats the same as mine why should I buy that if I cant get parts for mine.

So he goes back too counter and looks up the RUDD part # on the Thermo Pile Coupler and sells me that one For 81.00. went home and put it in works Fine.

and Still Can't get Rheem too send me rimbusrment for my claim costs, Spent 1 1/2 hrs on phone too have the guy say will email yopu a claim form and checked Never got it. And not going too spend another 2 hs on phone too get the same results.

I bpught my new Rheem hot water heater ModelPROG40-36N3 in June 2020.it worked well until 1-12-22. It went out in the dead of a cold spell. i called Rheem and was told they new exactly what part was bad and they would send me a new replacement part in two days. I 'didn't received the part for an entire week later. So for over a week we was without hot water other then having to boil it for small baths and etc. Finally the part arrived and we had to hire a plumber to come put the part on. After 2!/2 hours of paying a plumber to repair the new part was also faulty. Rheem knew they was having problems with this part however they sent out the same part. Therefore i was not happy and asked for a total hot water replacement and they did agree to give me a new hot water heater. I got that the next day from the local dealer that i had bought the old heater from. So this was an additonal day and my plumber picked it up and installed the new heater and so far so good at it working well. But the point to all of this, i was also told they would refund me the plumbers fees for the repair and install. I filed my claim online on 1-31-22. Still to this date i have not received my refund as of 4-13-22. They keep telling me the billing department is still working on the claim . I had to file my clain again after a second phone call in February as they claimed they didnt get my online claim so i was to email all my claim information to them which i did nad still from February to now, I am still getting the runaround when i calll about my claim. They told me last week the check is about to be sent to me. . I wonder...I would like to get my refund. As an retired elderly lady I am on a fixed income and really could use the repair money back, And they are only refunding $ 500 even though if spent over $620 for the service man that attempted to repair the heater with the faulty part they sent us and the install of the new hot water heater.

I've submitted two emails with receipts and details of service with ZERO response.

Company Name: Belinda James

Phone: [protected]

Email: [protected]@gmail.com

Model Number: PROG50-38N RH60

Serial Number: Q262038651

Comments: I just purchased a home with a Rheem Hot Water Heater. On the housing disclosure the former owners reported purchasing the tank within the past year and a half. Within days of moving in I had no hot water and the plumber informed me that I had a faulty gas control valve. The cost for parts and labor $498.00. I would like to be reimbursed, as I am told this is a common issue with your tanks. This form did not allow me to attach my receipt.