North America HVAC
Reviews and Complaints

,i ordered a Condenser fan Motor that specifically says it's a Genteq...I even said in the note section of my Order and its on the invoice.. (Do Not send anything but a Genteq)...That NOT what i Received,,,I received a Broad Ocean Motor...After several conversations with customer service i got nothing...i was told it was the correct part that i ordered and the brand name means nothing...So if i buy a Lexus but i receive a Caddy it means nothing because the are both a car...Whadafuc...WARNING i wish i would have look at the reviews on this place before i bought...Stay away from them...Its never been out of the box and still sits in my garage...DO NOT BUY FROM THEM...Order #236104

The website lured you to order at a low price, Then support team emailed you to ask you to confirm your order, and after you replied to the Email, he lied that he had not received it. Even he confirms your order and then delays delivery, which may actually be no delivery at all. When you ask again, he cancel your order again on the grounds that you did not reply to the email, when in fact there is no such email.

After the first order was cancelled, I placed the second order on June 23 according to his request, and he also confirmed the order. Then he unilaterally canceled the order. What is even more infuriating is that he said he had returned the payment, in fact, he only returned the payment for the first order, and the payment for the second order is being recovered.

The product is WPW10434452

North America HVAC sent a defective item, it started leaking as soon as it was installed. Unfortunately, I was out of the return window and North America HVAC would not help me out at all. They continued to throw fine print at me and did absolutely everything they possibly could in an effort to not replace the damaged item they sent me, including misleading me on whom to turn to. Told me to reach out to Carrier for a warranty? But this was not a Carrier part.

The part they were supposed to send me was made by ClimaTek. ClimaTek is actually them - North America HVAC, and the parts they send out to you are remanufactured, by them. Strangely, they sent me an item made by NBK, not ClimaTek. NBK is very upset that they were misrepresented by this company as they are selling NGK equipment as ClimaTek. What a misrepresentation! NKG explained that North America HVAC was supposed to file a warranty claim on my behalf which they refused to do. Just google them and check out other reviews.

They only communicate via text or email as that is the best way they can really hide from complaining customers. Their customer service is awful and I would have absolutely nothing to do with them because they will leave you hanging. They got me for $250, left me with a broken HVAC, and absolutely refused to take responsibility. I have a small child who was very uncomfortable for days with broken AC and they refused to help. Eventually, they said that my repeated requests for help are harassing to them and to stop contacting them.

STAY AWAY!

I spent 220.00 on a new furnace blower motor and capacitor from north america hvac Fedex delivered it to the wrong address. I contacted fedex and opened a claim and all they can tell me is that it was deliver and have the shipper initiate a lost package procedure. I spent a week of going back and forth with their customer support. All they can say is the package was delivered and it is out of our hands, Thanks a lot sharon what a piece of work she is. She needs to work on her customer service skills. They post on face book on how well they take care of their customers what a lie, they get your hard-earned money and all they can do is say sorry but that does not help the fact that they didn't come through. Take your business elsewhere If you know what is good for you. I learned the hard way the internet is not all what it is cracked up to be and ended up buying locally like I should have from the start. This is how they take such good care of their customers. This is an example of how great their customer service is. Carma is a batch Sharon and for the owners. what comes around goes around

I just spent 220.00 of hard-earned money with you. If you had any sense of what customer service, you would contact your manager for me and would take care this problem. With all the emails back and forth with you all week you have all the information you need is to present to your manager.

Hello,

I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at infonorthamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.

Please respond to this email rather than starting a new one. It will enable us to help you more quickly

NorthAmericaHVAC

Customer Support Team

Sharon

Purchased a "Mars" Capacitor but received "Jard" Capacitor. They keep saying it is the same item which I understand Mars did purchase Jard and their parts are interchangeable. But the quality of Mars is a lot better, and the price of Jard is 30-50% cheaper that Mars. I paid more because of the quality. If they keep saying is the same then why they put Mars online and not Jard since they ship out Jard? They just charge Mars price and ship out Jard, totally scam.

1. Received a inoperable part
2. Company refuses to call me back
3. Company refuses to ship the replacement part until the inoperable part is received on their end
4. Company refuses to cooperate with me and my family in dire need of assistance, meanwhile we are without heat and the company is closed for the weekend.
5. Company doesn't conduct business over the phone at all not even in this emergency situation and even I requested and demanded a phone call.
6. Customer Service is awful. The supervisor email was as if she didn't read the conversation between me and their representative.
7. Inconsistencies between the Customer Service and Supervisor; contradicting instructions for me to follow.
8. They refused shipment of my replacement part on Friday afternoon & closed all weekend.
9. WORST CUSTOMER SERVICE EVER

You:
I ordered a circuit card from your company and the circuit card is bad. I need someone to call me right away. Dealing through online chat isn't going to work. I want a person on the phone regarding this situation!

Donald Perkins
[protected]
Nikki:
Hello and thank you for contacting us! Just a moment while I review your previous message.
Nikki:
I'm sorry but we offer support through live chat, email, and live chat. If you do not want to chat with me today you are welcome to email us at info@northamericahvac.com or text us at ‪(812) 214-1135‬ instead.
Nikki:
What is your order number?
You:
I am shipping the bad part back today
You:
Do I have to deal with you or Amazon?
Nikki:
I need to know your order number before I can assist you further.
You:
Give me a minute
The connection has been lost. Attempting to reconnect...
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Communication with the server has been restored. You may continue your live chat session.
You:
I ordered a circuit card from your company and the circuit card is bad. I need someone to call me right away. Dealing through online chat isn't going to work. I want a person on the phone regarding this situation!

Donald Perkins
[protected]
Nikki:
Hello and thank you for contacting us! Just a moment while I review your previous message.
You are now chatting with
Nikki
Nikki:
I'm sorry but we offer support through live chat, email, and live chat. If you do not want to chat with me today you are welcome to email us at info@northamericahvac.com or text us at ‪(812) 214-1135‬ instead.
Nikki:
What is your order number?
You:
I am shipping the bad part back today
You:
Do I have to deal with you or Amazon?
Nikki:
I need to know your order number before I can assist you further.
You:
Give me a minute
You:
[protected]
Nikki:
Thank you, one moment please.
Nikki:
I can email you a RMA and label to send the part back with.
Nikki:
Do you need these at the email you started this chat with (don.c.[protected]@gmail.com) or elsewhere?
You:
Ok
You:
How soon are you shipping the new circuit card? I need heat in my house.
Nikki:
If you need a replacement instead of a refund I need to verify the part ordered is the correct one for the unit. What is the model of the unit this part was for?

Also, I would advise that shipping times are extreme right now. We do need to receive this back before we can send a replacement. It may be significantly quicker to order a replacement and to send it back for a refund instead.
You:
Hell no. I want a new one immediately.
Nikki:
I'm sorry but I can't do that. You can send this one back for a refund/replacement or you can order a replacement and send it back for a refund.
You:
I will submit a Consumer complaint directly to your state licensing office.
Nikki:
That is your decision to make, but this is still our returns and exchange policy.
Nikki:
I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
I will inform them of your company practices
You:
I will file a BBB complaint as well
Nikki:
Once again, I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
I will also file a complaint with the Consumer Protection Agency
You:
I will inform all of them that you refuse to speak on the phone
You:
I will also file a complaint federally
You:
We are without heat
Nikki:
I recommend following the instructions above and requesting to speak with a supervisor if you are unhappy with the options I have presented to you.
You:
Get one to call me right now!
Nikki:
I'm sorry but you need to follow the steps above to speak with a supervisor.
You:
You submit it
Nikki:
I'm sorry but I'm not able to submit a review for you. You will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
Is Justin the owner
Nikki:
I'm sorry I don't know who Justin is.
You:
Who is the owner of this company
Nikki:
His first name is Joe but I'm not able to provide you with any other personal information.
You:
Is Justin Allen a manager there
Nikki:
I'm sorry but again I do not know who Justin is.
You:
I will be finding out the owner and file a complaint against him with the state.
Nikki:
I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
The connection has been lost. Attempting to reconnect...
Communication with the server has been restored. You may continue your live chat session.
You:
What is the phone number of a supervisor
Nikki:
To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem.
The connection has been lost. Attempting to reconnect...
Communication with the server has been restored. You may continue your live chat session.
You:
I ordered a circuit card from your company and the circuit card is bad. I need someone to call me right away. Dealing through online chat isn't going to work. I want a person on the phone regarding this situation!

Donald Perkins
[protected]
Nikki:
Hello and thank you for contacting us! Just a moment while I review your previous message.
You are now chatting with
Nikki
Nikki:
I'm sorry but we offer support through live chat, email, and live chat. If you do not want to chat with me today you are welcome to email us at info@northamericahvac.com or text us at ‪(812) 214-1135‬ instead.
Nikki:
What is your order number?
You:
I am shipping the bad part back today
You:
Do I have to deal with you or Amazon?
Nikki:
I need to know your order number before I can assist you further.
You:
Give me a minute
You:
[protected]
Nikki:
Thank you, one moment please.
Nikki:
I can email you a RMA and label to send the part back with.
Nikki:
Do you need these at the email you started this chat with (don.c.[protected]@gmail.com) or elsewhere?
You:
Ok
You:
How soon are you shipping the new circuit card? I need heat in my house.
Nikki:
If you need a replacement instead of a refund I need to verify the part ordered is the correct one for the unit. What is the model of the unit this part was for?

Also, I would advise that shipping times are extreme right now. We do need to receive this back before we can send a replacement. It may be significantly quicker to order a replacement and to send it back for a refund instead.
You:
Hell no. I want a new one immediately.
Nikki:
I'm sorry but I can't do that. You can send this one back for a refund/replacement or you can order a replacement and send it back for a refund.
You:
I will submit a Consumer complaint directly to your state licensing office.
Nikki:
That is your decision to make, but this is still our returns and exchange policy.
Nikki:
I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
I will inform them of your company practices
You:
I will file a BBB complaint as well
Nikki:
Once again, I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
I will also file a complaint with the Consumer Protection Agency
You:
I will inform all of them that you refuse to speak on the phone
You:
I will also file a complaint federally
You:
We are without heat
Nikki:
I recommend following the instructions above and requesting to speak with a supervisor if you are unhappy with the options I have presented to you.
You:
Get one to call me right now!
Nikki:
I'm sorry but you need to follow the steps above to speak with a supervisor.
You:
You submit it
Nikki:
I'm sorry but I'm not able to submit a review for you. You will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
Is Justin the owner
Nikki:
I'm sorry I don't know who Justin is.
You:
Who is the owner of this company
Nikki:
His first name is Joe but I'm not able to provide you with any other personal information.
You:
Is Justin Allen a manager there
Nikki:
I'm sorry but again I do not know who Justin is.
You:
I will be finding out the owner and file a complaint against him with the state.
Nikki:
I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
What is the phone number of a supervisor
Nikki:
To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem.
You:
I emailed. I am waiting.
You:
It's 3PM EST
Nikki:
Thank you for the time. They will respond to your email when they receive it, in the order it has been received.
You:
I am waiting on a phone call period
Nikki:
You will not be receiving a phone call. Again, we offer support through live chat, email, and text. Supervisor cases are handled through email.
You:
You haven't sent me a shipping label yet either
Nikki:
My supervisor will assist you with this issue going forward.
You:
Get me the shipping label
Nikki:
Can you confirm the email address you would like to sent to? Or I can send it through Amazon if you prefer.
You:
Why isn't it in my email yet
You:
Yes. That is it.
You:
I'm waiting
Nikki:
Okay.
You:
I will provide the shipping data in less than 30 minutes. I expect a new part in the mail with shipping information. We don't have heat. This isn't a game!
Nikki:
I have emailed the RMA and the shipping label. You will receive two messages, one with the RMA-only and one with both. I do not need the shipping data, we already have the tracking number for the label I have sent. My supervisor will contact you about a replacement so be sure that you provide her with the details of your issue so that they can help you quicker.
Nikki:
If you do not see the emails within 15 minutes please also check your spam folder.
Nikki:
You will also need to reply to the RMA, or supervisor, with the model of the unit you are requesting the replacement for. As I mentioned earlier, we need to verify the part is correct for that model before we can ship a replacement.
You:
I know it's correct. The LICENSED CONTRACTOR VERIFIED IT
The connection has been lost. Attempting to reconnect...
Communication with the server has been restored. You may continue your live chat session.
Nikki:
You can let my supervisor know that as well.
The connection has been lost. Attempting to reconnect...
Communication with the server has been restored. You may continue your live chat session.
You:
Goodman furnace GMT070-3A
You:
There verify it yourself
Nikki:
Thank you, I will. One moment please.
You:
When you are done you can tell me I was right
Nikki:
This is not a question of if you are right or not; this is our exchange policy. I am required to follow certain steps before issuing replacement.
Nikki:
I will note the model and part information on your order for the return and for my supervisor to review.
Nikki:
Is there anything else that I can help you with today?
You:
I have crossed the part number to the model itself on the unit. I have checked it in the manual. The part is correct. Verified by the LICENSED CONTRACTOR
Nikki:
Again, this is just a step that I need to follow for our replacement policy. I have noted the information for the supervisor, do you need anything else today?
You:
Contractor checked all parts with his meter
You:
Circuit card isn't recognizing the gas flame. All other parts in the system all replaced and working to technical specifications per his meter. The circuit card is bad!
You:
I am expecting a supervisor to contact me today. We don't have heat. Do you understand?
Nikki:
I do understand, they will contact you in the order your message was received. It can take 24 to 48 hours to receive a response depending on the queue. I have no way of know what sort of queue there is unfortunately.
Nikki:
We will still need to receive the part back before a refund or a replacement can be issued.
You:
I want a replacement part shipped immediately after I ship the part which will be in 5 minutes. I have no heat. Your normal policy doesn't work in this situation.
Nikki:
Again, this is not something that I can do and I am not authorized to make an exception. Again the supervisor will work with you on the issue of the replacement going forward.
You:
What is a RMA
Nikki:
Return Merchandise Authorization; Amazon requires all customers to receive one when a part is being returned.
You:
What do you expect for me to do with the RMA
The connection has been lost. Attempting to reconnect...
...
Communication with the server has been restored. You may continue your live chat session.
You:
I ordered a circuit card from your company and the circuit card is bad. I need someone to call me right away. Dealing through online chat isn't going to work. I want a person on the phone regarding this situation!

Donald Perkins
[protected]
Nikki:
Hello and thank you for contacting us! Just a moment while I review your previous message.
You are now chatting with
Nikki
Nikki:
I'm sorry but we offer support through live chat, email, and live chat. If you do not want to chat with me today you are welcome to email us at info@northamericahvac.com or text us at ‪(812) 214-1135‬ instead.
Nikki:
What is your order number?
You:
I am shipping the bad part back today
You:
Do I have to deal with you or Amazon?
Nikki:
I need to know your order number before I can assist you further.
You:
Give me a minute
You:
[protected]
Nikki:
Thank you, one moment please.
Nikki:
I can email you a RMA and label to send the part back with.
Nikki:
Do you need these at the email you started this chat with (don.c.[protected]@gmail.com) or elsewhere?
You:
Ok
You:
How soon are you shipping the new circuit card? I need heat in my house.
Nikki:
If you need a replacement instead of a refund I need to verify the part ordered is the correct one for the unit. What is the model of the unit this part was for?

Also, I would advise that shipping times are extreme right now. We do need to receive this back before we can send a replacement. It may be significantly quicker to order a replacement and to send it back for a refund instead.
You:
Hell no. I want a new one immediately.
Nikki:
I'm sorry but I can't do that. You can send this one back for a refund/replacement or you can order a replacement and send it back for a refund.
You:
I will submit a Consumer complaint directly to your state licensing office.
Nikki:
That is your decision to make, but this is still our returns and exchange policy.
Nikki:
I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
I will inform them of your company practices
You:
I will file a BBB complaint as well
Nikki:
Once again, I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
I will also file a complaint with the Consumer Protection Agency
You:
I will inform all of them that you refuse to speak on the phone
You:
I will also file a complaint federally
You:
We are without heat
Nikki:
I recommend following the instructions above and requesting to speak with a supervisor if you are unhappy with the options I have presented to you.
You:
Get one to call me right now!
Nikki:
I'm sorry but you need to follow the steps above to speak with a supervisor.
You:
You submit it
Nikki:
I'm sorry but I'm not able to submit a review for you. You will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
Is Justin the owner
Nikki:
I'm sorry I don't know who Justin is.
You:
Who is the owner of this company
Nikki:
His first name is Joe but I'm not able to provide you with any other personal information.
You:
Is Justin Allen a manager there
Nikki:
I'm sorry but again I do not know who Justin is.
You:
I will be finding out the owner and file a complaint against him with the state.
Nikki:
I understand that you don't feel our standard policy should apply in this situation. I am not authorized to make exceptions, but you can request that your case be reviewed by a supervisor. To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem. In the subject line of the email put: Supervisor Review. Also include in your email your order number along with name and address.
You:
What is the phone number of a supervisor
Nikki:
To do this, you will need to email us at info@northamericahvac.com and briefly describe the problem.
You:
I emailed. I am waiting.
You:
It's 3PM EST
Nikki:
Thank you for the time. They will respond to your email when they receive it, in the order it has been received.
You:
I am waiting on a phone call period
Nikki:
You will not be receiving a phone call. Again, we offer support through live chat, email, and text. Supervisor cases are handled through email.
You:
You haven't sent me a shipping label yet either
Nikki:
My supervisor will assist you with this issue going forward.
You:
Get me the shipping label
Nikki:
Can you confirm the email address you would like to sent to? Or I can send it through Amazon if you prefer.
You:
Why isn't it in my email yet
You:
Yes. That is it.
You:
I'm waiting
Nikki:
Okay.
You:
I will provide the shipping data in less than 30 minutes. I expect a new part in the mail with shipping information. We don't have heat. This isn't a game!
Nikki:
I have emailed the RMA and the shipping label. You will receive two messages, one with the RMA-only and one with both. I do not need the shipping data, we already have the tracking number for the label I have sent. My supervisor will contact you about a replacement so be sure that you provide her with the details of your issue so that they can help you quicker.
Nikki:
If you do not see the emails within 15 minutes please also check your spam folder.
Nikki:
You will also need to reply to the RMA, or supervisor, with the model of the unit you are requesting the replacement for. As I mentioned earlier, we need to verify the part is correct for that model before we can ship a replacement.
You:
I know it's correct. The LICENSED CONTRACTOR VERIFIED IT
Nikki:
You can let my supervisor know that as well.
You:
Goodman furnace GMT070-3A
You:
There verify it yourself
Nikki:
Thank you, I will. One moment please.
You:
When you are done you can tell me I was right
Nikki:
This is not a question of if you are right or not; this is our exchange policy. I am required to follow certain steps before issuing replacement.
Nikki:
I will note the model and part information on your order for the return and for my supervisor to review.
Nikki:
Is there anything else that I can help you with today?
You:
I have crossed the part number to the model itself on the unit. I have checked it in the manual. The part is correct. Verified by the LICENSED CONTRACTOR
Nikki:
Again, this is just a step that I need to follow for our replacement policy. I have noted the information for the supervisor, do you need anything else today?
You:
Contractor checked all parts with his meter
You:
Circuit card isn't recognizing the gas flame. All other parts in the system all replaced and working to technical specifications per his meter. The circuit card is bad!
You:
I am expecting a supervisor to contact me today. We don't have heat. Do you understand?
Nikki:
I do understand, they will contact you in the order your message was received. It can take 24 to 48 hours to receive a response depending on the queue. I have no way of know what sort of queue there is unfortunately.
Nikki:
We will still need to receive the part back before a refund or a replacement can be issued.
You:
I want a replacement part shipped immediately after I ship the part which will be in 5 minutes. I have no heat. Your normal policy doesn't work in this situation.
Nikki:
Again, this is not something that I can do and I am not authorized to make an exception. Again the supervisor will work with you on the issue of the replacement going forward.
You:
What is a RMA
Nikki:
Return Merchandise Authorization; Amazon requires all customers to receive one when a part is being returned.
You:
What do you expect for me to do with the RMA
Nikki:
You do not have to do anything with it. It asks follow up questions about your issue, which you have answered. I am still required to provide it to you per Amazon policy. Many customers to make sure to include the RMA number with their return though to ensure the package is easily associated with their order.

Ordered a part for a client and received an empty box, when I reached out to them Phillip told me that once the product shows delivered it was my issue and to file a police report. I asked if they could ship another one out or refund me and I was told no and they are backed by PayPal that I will not get my money back.
I had to call a local hvac company and purchase the part from them.

On August 08, 2017, I returned a defective part they shipped my, at my expense, for my Intertherm natural gas furnace. I provided all the information they requested including two photos of the part. I also provided the RMA#Stap080717 so they could trace the returned part to my original order.
Here is the detailed information:
Part Number 903110-A
Intertherm natural gas furnace-Model M1A 070A AW;
Serial Number M1D020301515
Ignitor FC047 632313C (Sic 1038)
It is now October 27, 2017 and they had ignored all my efforts to provide me with a replacement part or a refund of my purchase price, even though I have provided them all the information they requested. I am now out the original shipping cost, plus the return shipping costs, plus the cost of the defective part.
I am a 73 year old senior living in British Columbia, Canada.
This is the worst company I have ever done business with in my life.
They took my money and provided me no value for that money.

What a professional behavior to blame customers for something they haven't done!
One month ago I ordered an item from them and got another one. At first, to exclude my fault, I checked my profile on the website and my cart. Everything was right. I placed the item I initially wanted.
Knowing this I called their support. They started giving me lessons on how attentive I should be when ordering because there's nothing they can do for me. Great. Why? I was ready to prove, but they didn't listen to me.
I sent an email and attached the print screens with the right order.
It's been a week. Silence...

Bought a compressor from these guys, should have read reviews about them first...Now i see why they have so mant angry customers...$600.00 compressor lasted 58 days, wont help in anyway...Told me i was on my own...They won't help out with warranty work or even send me the paper work so i can do it myself...Please go to ebay and read all the complaints before you order from them for sure... Buyer beware

Ordered a motor from NorthAmericaHVAC company and paid some extra money for 2 day shipping. Two days passed and there was no sign of my order. I contacted NorthAmericaHVAC and asked why was it taking so long and they claimed that my order was already on its way and will be here any time soon. So on the third day I contacted them again and asked them to cancel my order, but they refused and said that since my order was shipped they were not able to cancel it.
I finally got my motor one week later. They also refused to refund the money I paid for fast delivery. I don't recommend this site.

I bought pressure switch from www.northamericahvac.com. I got the paper from the seller, where it was written that I ordered pressure switch and it was shipped. I still can’t understand why the company has sent me completely different part. It didn’t fit me completely and the seller has been informed about the problem, but he still hasn’t responded or offered to exchange the orders.

I bought compressor from the company www.northamericahvac.com. I placed order 2 months ago, but I still haven’t received order or money back. I was really disappointed in the services and attitude. I waited patiently for my order, but these jerks didn’t provide any info. When I reached them, the seller told me that my order was out of stock, but they promised to provide it ASAP. After that I again waited and got nothing. So be careful if you use this website or leave comments if you have horrible experience with this seller.

Northamericahvac.com website is ripping off old ladies with unwanted satellite insurance. You cancel all details with then they manage to restart this unwanted policy. This company appears to be real nuisance taking your money but somehow not sending any contract out to the scammed person. You will never get what you want and what you have paid money for. Don’t ever use this company and avoid buying from them!