Slyman Brothers Appliance
Reviews and Complaints

Watch this place (specifically the Manchester location). Once they get your money...you're nothin. Surprisin comin from a company that's been around for years. Customer ain't never right and side with their employees who ain't bein truthful. Really hated havin to write a bad review, but gave 'em plenty of time to correct the issue. I would think twice 'bout usin 'em.

Bought refrigerator on 8/15 still waitin for delivery. Slymans wont provide delivery date and now is 8/30. No updates or status. Regret I did not check ComplaintsBoard.com before purchase. This was a company we relied on for two generations. Slymans must think it is ok to keep a customers money and ignore customer.

I bought a stove from Slyman Brothers Appliance Co in September. They finally delivered it in December. I paid extra for a warranty, but they didn't tell Frigidaire about it. I asked them to confirm the warranty with Frigidaire, but they keep avoiding the issue. I sent them an email, but they haven't responded yet.

We bought a Maytag washer and dryer from Slyman Brothers Appliance Co on September 5. It took a whole 6 weeks for the washer to arrive. But guess what? Within the first 2 days, the washer wasn't doing its job of cleaning clothes. So we reached out to Slyman Bro. and they got in touch with Maytag. Can you believe it took a whopping 2 weeks for a repair person to show up?

After waiting for 3 long months, the dryer finally made its grand entrance. But hold on, just a week after the dryer was delivered, the washer decided to give up on life. It won't even power on, and our clothes are stuck inside, like prisoners in a jail. We tried contacting Slyman brother, but they're playing hard to get and won't respond.

Oh, and let me tell you about the dryer. When it was delivered, those guys didn't even bother hooking it up properly. Can you believe the nerve?

Overall, this whole experience has been a real headache. The delivery times were ridiculously long, the washer broke down in no time, and the customer service from Slyman Brothers Appliance Co is non-existent. I wouldn't recommend them to my worst enemy.

Slyman Brothers on *** is where I bought the stove in December . I had some issues with the stove before, but they fixed 'em. However, the side panels (left and right) are all buckled up. I told 'em about it, but they wouldn't take the stove back. A technician came and brought a new panel, but it was all scratched and buckled too. Slyman's said they won't do anything about it. I paid $950.00 for this! When I called GE, they said the stoves only have a 7-day warranty from the manufacturer. But Slyman's gave me a one-year warranty.

In November , I bought a stove from Slyman Brothers Appliance Co. They said it would take 2-3 weeks for the stove to arrive, but it actually took nearly 9 weeks. When it finally got delivered, I noticed right away that the knobs were messed up. I reported the issue to the store where I bought it, but they've been giving me the runaround and haven't done anything to fix the broken appliance they brought to my house. I paid for a brand new appliance without any damage, and that's exactly what I expect.

I bought a washer dryer combo on 6/11. It got delivered to St. Louis around 7/3, but it wasn't installed until 7/14. They did the installation right, but the thing doesn't work. The company won't come and pick it up or give me my money back until a third party fixes it. After that, they say they'll take it back and sell me something else. I don't want to deal with this company anymore. I want them to pick up the item and give me a full refund, including the cost of the extended warranty. Right now, I'm waiting to hear from the third party to schedule a service call. My emails and phone calls with Slyman have been really disappointing.

I ain't too pleased with the service and stuff I bought from Slyman Brothers Appliance Co. I got myself a washer/dryer set from their Hampton store. Supposedly, it's the same kind they use in laundromats, but let me tell ya, it's a real disappointment. The dang washing machine don't even agitate properly, and it can't get rid of stains and dirt for nothin'. It's ruined some of my clothes too. They claim it's got a heavy wash setting, but even that barely does any agitatin'. I talked to one of the owners, hopin' for some help, but no luck. He said he'd send someone over, but all I got was a call later sayin' that someone at the warehouse tried to reach me. Ain't got no proof of that on any of my machines though. And when they installed the dryer, they didn't even connect the vent hose right out the window. They took out this elbow piece that was there before and just slapped some duct tape over an electrical wire. I called up the manufacturer, and turns out they don't even recommend washin' a comforter in a top-loading machine. Can ya believe it? And on top of all that, they charged me $105 for an installation that ain't done right and might even be dang'rous for the dryer.

I bought a stove from Slyman Brothers Appliance Co in May . I paid $1400 for it. It took a long time to arrive, and it was finally delivered in September. In November, I used the stove and it caused some staining. I contacted the warranty company, but they were really rude. They told me to take pictures, so I did. But then they said they couldn't do anything about it. They sent a repair guy, but he said there was nothing he could do either. I tried reaching out to the corporate office, but nobody got back to me. Finally, I managed to get in touch with the extended warranty company, and they told me to contact Slyman Brothers. Slyman Brothers sent a technician, and he said it was just a cosmetic issue that didn't affect the stove's functionality. I sent another text to the corporate office because I still hadn't heard anything. Eventually, they emailed me back and said I should have read the manual. Apparently, the manual says that cosmetic issues can only be reported within the first 30 days of owning the stove. How was I supposed to know that using the stove would cause these problems? I didn't need to clean it within the first 30 days. And now, the staining caused by the stove is going to keep happening.

On August 23, we bought a fridge, microwave, range, and dishwasher from Slyman Brothers Appliances in O'Fallon, MO. We also got a 4-year extended warranty for $199.95. The dishwasher we got is model *** and it cost $845. However, within the first year, we started experiencing issues with it. We reached out to Slyman, and they directed us to *** Repair. They sent a repair person who admitted to never working on this type of dishwasher before and was unsure of the problem. They ordered a different circuit board, but it turned out to be the wrong part. When the correct part arrived, they installed it, but the dishwasher still didn't work. The repair person left without re-installing the dishwasher, so it was just sitting there loose and unlevel. They made another attempt, but still couldn't fix it. I called *** and they said that despite having a 4-year warranty, they wouldn't make any more efforts to repair it because they had already spent enough money sending people out. I also contacted Slyman Brothers, but they said there was nothing they could do and suggested speaking to their attorney. Our dishwasher is still not working, and it's still within the 4-year warranty period. However, neither Slyman Brothers, who sold us the unit, nor ***, the warranty repair center, are willing to help.

On 2/23, I bought a Kthchenaid refrigerator Model #*** from Slyman Brothers *** for $2299. It was delivered on 3/1. However, on 3/13, the lights inside started flickering like a strobe light when I opened the door. The next day, on 3/14, the freezer light went out. I called the extended warranty I purchased and on 4/6, I was told that lights are not covered. I spoke with Tony from 4 Warranty Corporation. Then, on 4/18, all five refrigerator lights went out completely. I called Slyman Brothers since I bought the warranty through them. *** told me that having five lights out might indicate an electrical issue and he would check with *** who handles warranties to see if it could be serviced. He said he would get back to me. After not hearing back, I called and followed up on 4/28. I spoke with *** and she said it was still under review and that she would get back to me in a few days. On 5/6, I called again to follow up and *** told me to call a specific number and ask for a module part. She couldn't provide me with a part number, but mentioned that another customer had the same issue (although she didn't know how many lights were out, so I'm not sure how she diagnosed it over the phone). The warranty doesn't cover lights as it is considered maintenance. This is maintenance that the owner's manual doesn't even mention. According to the manual, the lighting should never need to be replaced. I spent over $5000 on appliances at Slyman Brothers because I wanted to support local businesses, but I will not do so again as I have never had issues with warranties or appliances from big box stores.

We ordered a electric range from Slyman Brothers Appliance Salesperson on April 19, 2022 for $1,073.46. We paid with a credit card. We cancelled the order on April 22, because it didn't fit our kitchen. On April 22, 2022 we ordered a JennAir downdraft range from them. They said it should work in our kitchen. The amount on our credit card for this is $2,946.29. Slyman agreed to have their appliance installer check our installation at our home on April 26, 2022 to see if the more expensive range could be installed. However, the Slyman Installer, Speaks Appliance Installation, said that the installation alone would cost $850-$1,000. We would also need to hire an electrician to install 40 amp, 4-wire service to the new electric range. This would cost an additional $1,200. On April 26, we called and emailed them to cancel the order because modifying the kitchen would be cheaper than installing the JennAir range. They said all charges related to both electric ranges would be cancelled immediately. The charges to be removed from our credit card are $1,073.46 + $2,946.29 = $4,019.75. On May 14, 2022, we received our statement and both charges ($1,073.46 + $2,946.29 = $4,019.75) are on it. I want the ComplaintsBoard.com to contact Slyman and fix this right away. Clearly, Slyman doesn't care about customers once they have their money.

Last year in July, I ordered a whole Cafe kitchen set from Slyman bros. They finally arrived on May 2nd this year. When I opened them up, I found out that 3 out of the 4 were damaged. I got in touch with the salesperson I bought them from, and he told me I had to deal with *** for any cosmetic issues because that's covered by the warranty. So, I contacted *** and had a technician come over to check things out. Since then, I've had 9 service calls and there's no end in sight. They keep sending replacement parts for these appliances, but every time they arrive, they're damaged too. It's been a total of 25 damaged pieces. My husband or I have had to take time off work 9 times for these unsuccessful service calls. We had to keep the appliances in the garage until August because they were being worked on. Finally, the *** technician told me to just bring them into the house and get them working. But guess what? One of the burners on the range doesn't work because of some orifice issue. And to top it off, it's still full of damaged pieces. The refrigerator has only been in use for about 2.5 months, and now the compressor needs to be replaced. I found out yesterday that I won't have a refrigerator until December 8th. We had to throw away all our food too. I called the sales rep I bought them from, and he said there's nothing he can do. He even shared a story about how he had to drive around with a dent on his car bumper for 6 months and just accepted it. Well, I've had these appliances for 6 months, but they've only been in my kitchen for 2.5 months. I've had so many service calls already, and there are more to come since my range still needs fixing and now the fridge is acting up. I want a full refund and I want to return these appliances to Slyman. It's not fair for them to expect people to go through all this trouble and still want to keep the appliances. I bought them from Slyman bros, and I want them to give me my money back. I have zero confidence in these appliances or Slyman. I don't want replacements, I want a refund.