Todd English Enterprises

I have some cookware that is warn out and food is sticking to the pan. So I was wondering if there is a warranty on them. My mom bought it for me and she has pass so if you can email me back that would be great.
Theresa Oldham
toldham89@yahoo.com

Absolutely the worst Customer Service at "THE COOKWARE COMPANY." They are making me go through hoops to return both a frying pan and a saucepan which are both defective. How difficult is it for a company to fulfill a request with a LIFETIME WARRANTY? HSN can't help and Ingenious Design no longer service this rotten product line. Shame on Todd English and ANY COMPANY that sells this LOUSY garbage.

I also had purchased many Greenland years ago. After a while the ones I used regularly were not completely nonstick and became stained. I dug out my receipts which you need, wrote a letter stating the problem and quoting the lifetime warranty and packed it In a box and mailed it to ingenious designs n Long Island, NY requesting replacement and I did receive replacements. Don't call anyone or they try to give you the run around, just send it. They have to respond and send replacements. They now have your pans and are t going to send them back. This forces them to live up to the warranty. May happen again but at least you will get the new replacements. YOU CAN GET REPLACEMENTS UNDER LIFETIME WARRANTY.

I purchased my Green Pans in November. The "Care and Use Instructions" included the directions for seasoning the pans. These pans are NOT Teflon. They have to be properly seasoned prior to the first use. Also, if you put them in the dishwasher, you have to re-season them. The directions are...Before first use, wash the cookware thoroughly and dry. Heat each pan on low for 30 seconds, remove from heat and put one tablespoon of vegetable oil in each pan. Rub the oil over the entire surface with a paper towel...That's it! Let them cool, and you're set.

This technique worked perfectly for me. After I use them, I wash them by hand (takes about 10 seconds) and dry them and put them away. I don't use any other of my pans anymore.

If you are having a problem with your pans, try washing them really well and seasoning them. Do not put them in the dishwasher! It is the same concept as seasoning an iron skillet. You don't wash those in the dishwasher, either.

I also purchased a complete Todd English cooking set when they first came out years ago. I started searching recently because these pans just stopped working and everything started sticking over two years ago. They worked flawlessly for a time. I seasoned them, tried to clean them and nothing worked. The big frying pan looks like I have used it for 20 years! People don't have money to waste for products that don't work. It shouldn't be so hard just to cook. This week I looked on HSN to read comments from other buyers. There were only 3 Todd English items and 2 were closeouts. It appears that we have to be our own consumer advocates. So now I always look up customer comments on HSN and Amazon before I buy any product.

Seasoning Teflon pans? Really?
These pans did not last, and did not perform as promised. I received these pans as a Christmas gift from my mother- what garbage. Shane in HSN and Todd English for selling such crap.

I bought these pans back in 2007. And have been trying ever since to get them returned. They say to expect the return package in the mail. I'm still waiting. And Ms. Ronni Fauch is the one that began the email goose chase. Worthless pans, worthless warranty, worthless company. I don't know who's worse Todd English for endorsing or HSN for pushing.

PS * Asked re SEASONING, b/c~~while there were a couple papers w/it ~~ didn't see a thing re seasoning.
Again, thank you! ;)

gg

3rd of Feb, 2011 by TwinsMom2008 0 Votes

I'm just curious if anyone complaining read the directions and seasoned the pans before first use? I did, and I've had my Greenpans for months and they perform as advertised.

CURIOUS QUESTION -- Could you please tell us what you did (step-by-step perhaps?) to SEASON them? Just picked one lone one up (new @ GoodWill ... yes, there are some strange things there!) and, if it IS possible to season it & have it work well, I'd not feel too badly re its being marked $16.99 == a 3qt SS top pan. It seems heavy enough that I might like it, tool, if I could have it seasoned just right. Thank you! ;o)

I too purchased these pots, I think its been like more than one yr. Just recently the fry pan started causes problems of food sticking to it, when I look at the pan, it looks good, no damage for it to cause this problem. Can't figure out what went wrong! Glad to hear that others are having the same problems. I thought the pots were great, but now with this sticking problem, I'm very disappointed. Yes, I too spent good money, and what did I get for it?