Todd English Enterprises
Reviews and Complaints

I have an abundance of Todd English cookware.

But now my pan is not functioning as it did from the beginning. Everything sticks to it. What can or should I do for this problem. Thank you. Purchased at HSN

[protected]@aol.com

I have a complete cookware set-I'm not sure when I purchased it. But the bottoms are all pitted with rust spots little holes in the bottom. Rendering them unusable. Which saddens me I cannot afford to buy a replacement set. I purchased from QVC -I do have pictures-in theory the non stick portion is ideal-but it does not last over time. It is disappointing these are not longer lasting

I purchase the Todd English Ornament full set of cookware on 1-24-17. It has a 5-year warranty, but no way to file a claim. No Customer Service.

This is the 2nd time I have had issues with Todd English Cookware. The 11" Sauteuce pan lid shattered last night after 25 minutes in a 350° oven. The lid was room temperature when it went on the pan and into the oven.

There is nowhere to contact any Customer Service for warranty issues. last time Evine representative was able to get a message to customer service for TE cookware. Apparently that person does not work for the channel any longer as the email I sent to her came back as undeliverable. If there is someway to contact this company, I would appreciate the email address if possible. I have a bad feeling that Todd English has gone out of business.

(June 2020)
A few months ago I bought an airfryer from this company. About a few weeks of using it, the airfryer shutdown on us. We tried so hard but we just couldn't get it to turn on. It was burnt. My airfryer from Costco lasted longer than this. Anyways, when I called their customer service, they said "enter the first 3 digits of the person's last name you would like to contact". It made no sense. In return, I want a refund or a repair because my airfryer broke down within the 90 day warranty. Though when we called, they said that everyone wasn't working due to Covid-19, so that meant we couldn't get our repair. So please find away to fix this problem because we spent $161 on this airfryer when we could have bought one from Costco for 60 dollars less.
Sincerely,
Customer

Customer Number: [protected]

I have several of the skillets that are supposed to be non-stick and no matter what I do the things I am cooking are sticking to the bottom of the skillets. It is very time consuming to clean and not what I expected. They are a couple years old. I have 4 skillets and they all do the same thing some worse than others. Very disappointed. I would like to know what can be done to make this right as these were a gift and I know they were very expensive.

I bought the Todd English pasta machine and I absolutely love it nada problem with it at all but my lid that you open up on the top one of the little plastic things broke off I drop the lid by mistake and I need a new one and I don't want to put the stress on the other one I miss my machine can we please figure out how to get me a new lid for the top it's one of the first ones he came out with my phone number Kathy [protected] 6 case I need to explain better thank you and please help me I use just the cook for senior citizens all the time...or send me one ill pay the bill PLEASE kathy vaughan 14930 burns valley road apt 36 clearlake calif 95422...thank you for the great pasta mch love it and your other stuff i have

I bought my AF rotisserie in Feb. it stopped working couple weeks ago. Loved it till is no longer worked. Can only contact company by email. Sent fryer back since I have only had for about 4 months.(149.79)Told it was damaged during shipping even though I packed it. (Another $31 to send) told warranty voided. If I want it back will have to pay $30 to have returned. Was told it would be disposed of in 3 days. I have never had a company not care enough about their paying customers to not make this right. I will never buy another Todd English product.

My boyfriend made a reservation here 5 days ahead of going to dinner. When he made the reservation he was not told that you have to be 21 to dine there without a parent. While he was old enough, I was only 18. My boyfriend did a little begging and told them it was my birthday so they let us eat there, however we were treated poorly. We were sat outside at the table closest to the exit and the noise. We were treated as if we were inferior to the other customers because of our age. When I asked for half of my sirloin, $44 steak to be wrapped up to bring home, it was thrown away. It's unreasonable for the waiters/waitresses to think we wanted THAT much steak to be thrown away in the first place, and when we told them about their mistake they made absolutely no effort to fix it or accommodate us. We were both disappointed in the experience considering my boyfriend had gone 3 months earlier with his family and had a great expercience. Despite all the shortcomings we dealt with, my boyfriend tipped $25 (about 25 percent) and we were still dismissed when we asked about our steak. Hopefully not all younger customers are treated this way.

My mother gave me your pan as a gift and it has failed terribly. It was a non stick surface and it doesn't work anymore. I believe she purchased it from QVC and it worked well in the beginning, now mot so much. Please call me George Buchko [protected] to discusss a replacement Please. Thank you.Also the surface has slowly allowed itself to lift and everything sticks to the surface including oil and butter. I used to enjoy cooking with this the only thing I use it for is smashing garlic cloves. Praying for you to help me out with a replacement pan or skillet my mother has a very small income social security that's it. Thank you. Have a blessed day.

Hi, I ordered your set last xmas for myself and with less than a year, the pots are chipping. I thought these were titanium with a lifetime guarantee? I thought I purchased a great set, I was so done with the cheap department store and I wanted good pots without the chipping from the non stick companies.

Please advise as to what I can do. I am attaching some pictures as well. Can these be replaced?

I think I bought them from the HSN in 2016.

Sincerely,

Tracey Baran
[protected]
AS you can see the 1st picture it has all the white chip marks on the bottom of the pot and the 2nd picture shows how the coating is pealing from the edge on the top of the pots.

Purchases 3 skillet 11, 10, 8 in. the 10 & 8 in. food tends to stick, I purchased these skillets with a lifetime warranty, I don't have proof of purchase however, it was through advertisement and via HSN that I acquire them. I would like to have these 2 items replaced, please forward info to send items and approximate time to receive replacements. Thank you and appreciate a response.

I bought a set [ 14 piece] of what I thought was a good set of cookware. The skillets are horrible everything sticks. We have had to go back to our old skillets they are better than my new set of Todd English. What a shame. The new cookware was so nice looking. Is there any chance of better replacement of my skillets. So far my pots are doing ok. I love the looks of the set, so disappointed.

I received a phone call from Todd English's "Customer Service" after 7pm on a Sunday Night and dealt with one of the most unprofessional customer service representatives I have ever had the opportunity to deal with.

It is extremely difficult to find a direct line to the customer service and when you do its all automated and you can't get ahold of people unless you know a name or extension, and if you try an extension, no one picks up.

This gentleman was by no means/ no where near helpful in resolving my issue, and in fact, told me it was suspicious that I was even complaining about the product and hinted at me being a liar because of the issue and timing. I was then told over the phone that there was only a 90-Day Warranty when the User Manual states 1-Year.
After getting no where with the representative in regards to repairing or replacing the product, I was transferred to the Customer Service Department of the ComplaintsBoard. Little did he know, it was still an open line and I could hear everything that was bein discussed for about 2 minutes between the 2 individuals. During this time, al he did was degrade me and delegitimize my claim. Actually, he referred to me as a D*****B**, A$****, and a Liar. When questioned he denied and told me that "unless I had recorded that conversation, it was his word versus mine."
All in all, completely dissatisfied with this company, their products, and their "Customer Service." It seems pretty easy to find negative reviews and complaints. I have an "Employee Number" but can't even do anything with it at this point. You won't see me purchasing anything with their name on it again and I would love to talk to another representative or supervisor within that department.

2010 I purchased for my self 3 full sets of Todd English Green Pans for myself. The big set of stainless steel, signature edition, Large set of the pots that are grey-The Todd English collection. Large set of Todd English Classic collection. I also bought individual pieces myself. I bought my oldest a large set. I bought my youngest daughter, when she got married in November 2010 or 2011, she wanted these pots and pans. I bought her two full sets. We are having problems. They do scratch. They do stick and you can't clean it out. Outer layer and the inner layer are separating. WHAT CAN I DO? Donna Wilkes, 226 Burgess Road, Boones Mill, VA [protected] [protected]@aol.com

Purchased Todd English Green Pans and they are HORRIBLE! I have called and was told to return the products with a prepaid UPS label and a refund would be issued. I have been tracking the package which was received over 2 weeks ago. No refund yet. I sent an email to the Customer Service Representative who assisted me about 4 days ago and she has not yet responded. I have called their Customer Service 4 times now and have always been on hold a minimum of 30 minutes or more. I am writing this while I am on hold with them today and have been for 35 minutes so far. I have learned my lesson and will not ever use their products again. I have better things to do than sit on hold with a company that sells such bad products and provides such TERRIBLE Customer Service. I will be contacting HSN as they aired the product and advise them of this problem. Hopefully they can help, or they ALSO will lose me as a customer.

Dont buy any todd english cookware. This is the worst $170 ive spent in my life! The pots dont work — absolute garbage... I will never visit todd english restaurants because he lent his name to this junk. My $9.00 pan from sears has held up for years, while these over-priced garbage did not work after a few times of use. Garbage, garbage, garbage.

Do not buy todd english pans! Everything sticks after just a few uses. I followed all their care instructions for these "easy to use" pans. I seasoned the pan before my first use, hand wash, no nylon scrubby, use oil everytime, no spray on oil and do not cook over medium high, yet everything sticks! And part of their sales pitch was to use a heat gun to prove you can cook in a commercial kitchen and it would work up to 850 degrees. So why cant I use my home stove over medium high? After I bought 3 pans the instructions said, the pans would lose some of their nonstick quality with time. That is the only truthful statement this company has ever made! I bought 3 pans through goodwilltoo.com. I guess it was a donation not a purchase! Atleast my money is helping goodwill.