Goedeker's Appliances and Furnishings
Reviews and Complaints

Do not believe them when they give you a delivery date on ordering. They promised us shipment in 3-4weeks from 11/9, it is now 12/8 and we are told not to expect it until the 12-14th, as of today it hasn't shipped though they say it will be going out today? Also you will spend at least 20-40 minutes on hold before you even get to customer service. All we can hope is that it will not be damaged when we get it.

I would never use this company again. We have saved for a long time to update all our appliances. We inspected everything when delivered and had a smashed in GE Profile Range/Stove which they replaced. The 15 day inspection policy had passed and we were not ready to install the rest (Dishwashser Micro. Fridge) due to problems with our countertops. When we were finally ready to install the dishwasher, we noticed under the insulation a piece of plastic fell out that was glued to the back. We lifted the insulation and hidden under it was a smashed up corner. We are not dishwasher experts but this was simply hidden damage that only an expert would probably find - not the end consumer. We think this box fell on and caused the damage to the smashed stove.Most reputable companies would either refund or replace the product even after the 15 day policy due to the nature of the hidden damage. We were hung on by the Cust. Service Manager and now I totally regret using this company. An honorable company in this country would make it right and not take accept money from others in this way even with a 15 day policy. I am waiting on a call from the owner and will see if I hear or if they fix this problem.

Do not beleive them when they give you a delivery date on ordering. They promised us shipment in 3-4weeks from 11/9, it is now 12/8 and we are told not to expect it until the 12-14th, as of today it hasn't shipped though they say it will be going out today? Also you will spend at least 20-40 minutes on hold before you even get to customer service. All we can hope is that it will not be damaged when we get it.

I had ordered appliances and then later found out that I was being charged over 500.00 for delivery when none were shown on my original charge ( they claimed Santa Barabra, Ca was to remote of an area ). When I called to cancel the order they told me the order was sent out and that the charges would be reversed . Not only did I not receive the order yet ( 2 months ) and because the appliances were back ordered my credit card company had already paid the bill. I have emailed the company 3 times and called 3 times as well and to date NOTHING. I have an complaint filled with the state Attorney General but how long will that take. Nightmare company!

Hi 4justice,

Thank you for your comments. Unfortunately we cannot identify your order as we do not have enough information in this post to see exactly what happened. Our guess is that an item on your order was back ordered from the manufacturer. In this case we would have notified you via email and phone of the issue and given you some options at that time of what you wanted to do with the order such as wait or select a new item to replace the back ordered one. We are sorry about the delay and we will do our very best to expedite the process and ship the products to you as soon as possible. We appreciate you and your business with us as we have all our customers for the past 60 years. If you need anything else please call our customer service dept. at [protected].

Hi LAN100,

Thank you for your comments, however we are confused as to what specifically you are speaking about. The only shipping charge that may be extra is a ferry charge. This only applies when the shipping company applies an extra fee for having to switch to a smaller truck and pay extra fees for using the ferry, and typically only occurs if you live on an island. Unfortunately, we do not know about these charges until we set up the shipping of your item. Once the shipping company informs us of the extra fee we let you know right away. We do have this information on our website for your reference. You are not trapped into the order and we give you the option of canceling your order at the time when we inform you of the extra ferry charge and give you a full refund. If you think there is an error with your order in this regard, please contact us at [protected] and we can work it out. We appreciate you and your business as we have for all our customers for the past 60 years. - Number1Direct.com

Yes, see a shrink because I think you are crazy. You have a real problem. You order merchandise online and then complain that it is used...often. I am a victim of your criminal activity recently and you need help.

I am living an absolute nightmare. I ordered a GE Induction range, a GE Profile refrigerator and Whirlpool washer and dryer from Goedecker's on November 23, 2012 Two months later on 1/23/2013 at night time I received a damaged range and a damaged refrigerator that had to go back but the laundry machines seemed ok. When I finally got the stacking kit I didn't know I needed and while waiting for the contractor to arrive last Saturday, I decided to get familiar with my new machines. I pulled out the soap dispenser and to my horror there was a layer of white ### all over it. I turned it over and there was a white sticky gunky stuff inside the tube where the soap and softener are supposed to come out and a large brown spot on the container. I was shocked and speechless as I inspected the washer in more details. There are whitish water spots along with some greasy debris all over the stainless steel drum inside. The shiny stainless steel band in front of the machine I realized wasn't so shiny with signs of wear and white spots and dots all over. As for the dryer, the door is hard to open and closed and at the front edge of the drum, there are dark marks looking like dirty fingerprints.The sticker on top of the dryer has been mostly removed and further inspection revealed the upper left corner is bent. In conclusion, I received used machines. Fuming I called Goedecker's immediately and it wasn't easy to get a supervisor on the phone. Finally, Miss Shurwan got on to assure me that they would never sale used merchandises, and that in fact they don't even open those boxes when they arrive at their warehouse as they try to ship them out to customers as quickly as possible. Miss Shurwan asked me to send pictures with my reply to the email she was going to send me. I explained that it will be difficult for me to capture those small details like the soap ### inside the tube of the dispenser or the water spots inside the washer. She promised to call Whirlpool first thing Monday to inquire because Whirlpool must have package them like that. Well, this morning I received an email from Miss Shurwan stating that the Whirlpool rep told her that sometimes Whirlpool conducts random testing on some units and that would explain the condition of the items I received. She also advised me that should I chose to return those items, I would be responsible for the shipping cost and be charged a restocking fee as well. I can't even find the words to express my disbelief and disappointment that a store in existence for so long would stoop so low as to try to pass used or reconditioned merchandises for new ones to out of town customers for whom they know it will be difficult to have someone conduct an inspection or to just bring the merchandise back to them. In addition, I still don't have my refrigerator and my range which I was notified was on backorder. I called Whirlpool this afternoon, had two conversations with two different people. I was told that Whirlpool, as a manufacturer does conduct random test on some units but that soap ### in dirty dispensers sound more like used machines to them. They were sorry that the merchant in question would suggest that Whirlpool as a manufacturer would package and ship anything but brand new units to their distributors. That said, what do I do now? Does anyone have an advice for me?