Menu
For Business Write a review File a complaint
Thermia Customer Service Phone, Email, Contacts

Thermia
Reviews and Complaints

thermia.com

Learn how the rating is calculated

3.0 2 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Thermia Complaints 2

ComplaintsBoard
T
12:31 pm EST

Thermia Stay away

The first problem with this Thermia unit occurred less than 8 weeks after the initial installation - "the electrical issue". The next issue, the Glycol leak from the "bleeder in the brine circuit" (as you have called it in your letter), did NOT come after "...a year" as you so mentioned, rather this Glycol leak and the associated high pitch whine began in June which is only 7 months after the unit began operation. Evidently, the valve you mentioned was found to be the problem with the leaking Glycol brine and in so tightened by Gustaffsson (who told my fiancé at the time it was leaking because I had been "... messing with the unit"). Amazingly the high pitched sound also went away once this valve was tightened and more brine put into the system. However, due to Gustafsson's incompetence the unit continued to leak this poisonous Glycol from the very same valve and in September Mr. Ohlsson came to inspect the unit. It seems Gustafsson was too busy, he went on to say we were "... on our own." when we called him with the problem the second time. Ohlsson found the problem to be the very same valve and suggested that Gustafsson had only hand tightened it. Once more upon tightening the valve and introducing more Glycol brine the unit began working properly and the high pitched noise coming from our heating elements went away. As much as your company would like to sidestep responsibility for any or all of these problems, it is our position that the company Thermia is responsible for WHO is capable of installing and maintaining their complicated systems. Your company designs and manufactures these products. Your company trains and certifies the installing agents. Your company is liable to me and my family for our problems directly relating to the poor performance of this unit, the expenses derived from such poor performance and especially the shoddy installation and maintenance practices of your company's agent, Christer Gustafsson.

Further, it is my intention to draw your attention to the real problem here. On top of deplorable service support we have had to endure, we have suffered problems directly related to the engineering and design of the Thermia Atria unit to which it has not functioned as warranted. Importantly when we have had a problem with the Thermia it simply takes too long for anyone to address the issue. The first problem, the "electrical issue", took 2 weeks to address (during the coldest and hardest winter in Sweden's recent history). The second issue, the "high pitched whine and Glycol leak", caused by the leaking Glycol-brine valve - (in which the unit would NOT hold the brine essential for its proper performance), began in June of 2010 and was not resolved until Septemeber of 2010. Our most recent problem, the "broken fitting" deep inside the unit, began on October 21st and was not repaired until November 12th. This problem, due to a design flaw within the Thermia unit, kept the Thermia Atria from working properly for 28 days (another month) within one year of installation. That's a total of more than 18 weeks this Thermia Atria did not function properly within a 54 week period - since installation. Close to 5 months within one year! During these problematic times the unit was either "off" because it was broken or the unit was functioning in the proven-to-be-expensive "electrical" mode. The product I purchased from your company in a cold country like Sweden which is supposed to create heat for my family. An expensive unit Thermia claimed will lower electricity bills!

Read full review of Thermia
Hide full review
ComplaintsBoard
S
7:45 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In April of 2009 my family purchased the house at Landsvagen 21. At some point, perhaps during the month of August, we noticed some water leaking from a pipe and called the previous owner who in turn put us in touch with the plumber (VVS), Christer Gustafsson, who had previously worked on the house - specifically the pipes where the perceived leak was. A...

Read full review of Thermia and 5 comments

Is Thermia Legit?

Thermia earns a trustworthiness rating of 100%

Highly recommended, but caution will not hurt.

Our conclusion: Thermia stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights Thermia's reputation as a trustworthy leader in their field. Customers can rely on Thermia's services, assured they're dealing with a highly reputable and fully legitimate company.

We found clear and detailed contact information for Thermia. The company provides a physical address, 29 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Thermia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Thermia.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Thermia.com you are considering visiting, which is associated with Thermia, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The Thermia website has a cookie consent banner indicating the use of cookies for data collection. Reviewing the privacy policy and terms of use is crucial to understanding how the data is used and ensuring compliance with regulations.

Thermia.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Thermia.

However ComplaintsBoard has detected that:

  • Thermia protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

Thermia Reviews 0

Looks like Thermia has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Thermia, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Overview of Thermia complaint handling

Thermia reviews first appeared on Complaints Board on Dec 22, 2010. The latest review Stay away was posted on Dec 25, 2010. The latest complaint Bad Product, Horrible Company was resolved on Dec 22, 2010. Thermia has an average consumer rating of 3 stars from 2 reviews. Thermia has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Thermia Contacts

  2. Thermia phone numbers
    1890 948 200
    1890 948 200
    Click up if you have successfully reached Thermia by calling 1890 948 200 phone number 0 0 users reported that they have successfully reached Thermia by calling 1890 948 200 phone number Click down if you have unsuccessfully reached Thermia by calling 1890 948 200 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling 1890 948 200 phone number
    Ireland
    +46 57 081 300
    +46 57 081 300
    Click up if you have successfully reached Thermia by calling +46 57 081 300 phone number 0 0 users reported that they have successfully reached Thermia by calling +46 57 081 300 phone number Click down if you have unsuccessfully reached Thermia by calling +46 57 081 300 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +46 57 081 300 phone number
    Sweden & International
    +44 845 434 5458
    +44 845 434 5458
    Click up if you have successfully reached Thermia by calling +44 845 434 5458 phone number 0 0 users reported that they have successfully reached Thermia by calling +44 845 434 5458 phone number Click down if you have unsuccessfully reached Thermia by calling +44 845 434 5458 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +44 845 434 5458 phone number
    United Kingdom
    +32 16 656 558
    +32 16 656 558
    Click up if you have successfully reached Thermia by calling +32 16 656 558 phone number 0 0 users reported that they have successfully reached Thermia by calling +32 16 656 558 phone number Click down if you have unsuccessfully reached Thermia by calling +32 16 656 558 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +32 16 656 558 phone number
    Belgium & Luxembourg
    +359 988 852 030
    +359 988 852 030
    Click up if you have successfully reached Thermia by calling +359 988 852 030 phone number 0 0 users reported that they have successfully reached Thermia by calling +359 988 852 030 phone number Click down if you have unsuccessfully reached Thermia by calling +359 988 852 030 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +359 988 852 030 phone number
    Bulgaria
    +385 42 550 940
    +385 42 550 940
    Click up if you have successfully reached Thermia by calling +385 42 550 940 phone number 0 0 users reported that they have successfully reached Thermia by calling +385 42 550 940 phone number Click down if you have unsuccessfully reached Thermia by calling +385 42 550 940 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +385 42 550 940 phone number
    Croatia
    +357 25 389 155
    +357 25 389 155
    Click up if you have successfully reached Thermia by calling +357 25 389 155 phone number 0 0 users reported that they have successfully reached Thermia by calling +357 25 389 155 phone number Click down if you have unsuccessfully reached Thermia by calling +357 25 389 155 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +357 25 389 155 phone number
    Cyprus
    +420 315 785 211
    +420 315 785 211
    Click up if you have successfully reached Thermia by calling +420 315 785 211 phone number 0 0 users reported that they have successfully reached Thermia by calling +420 315 785 211 phone number Click down if you have unsuccessfully reached Thermia by calling +420 315 785 211 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +420 315 785 211 phone number
    Czech Republic
    +45 24 472 345
    +45 24 472 345
    Click up if you have successfully reached Thermia by calling +45 24 472 345 phone number 0 0 users reported that they have successfully reached Thermia by calling +45 24 472 345 phone number Click down if you have unsuccessfully reached Thermia by calling +45 24 472 345 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +45 24 472 345 phone number
    Denmark
    +372 600 0970
    +372 600 0970
    Click up if you have successfully reached Thermia by calling +372 600 0970 phone number 0 0 users reported that they have successfully reached Thermia by calling +372 600 0970 phone number Click down if you have unsuccessfully reached Thermia by calling +372 600 0970 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +372 600 0970 phone number
    Estonia
    +358 104 065 760
    +358 104 065 760
    Click up if you have successfully reached Thermia by calling +358 104 065 760 phone number 0 0 users reported that they have successfully reached Thermia by calling +358 104 065 760 phone number Click down if you have unsuccessfully reached Thermia by calling +358 104 065 760 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +358 104 065 760 phone number
    Finland
    +33 805 620 630
    +33 805 620 630
    Click up if you have successfully reached Thermia by calling +33 805 620 630 phone number 0 0 users reported that they have successfully reached Thermia by calling +33 805 620 630 phone number Click down if you have unsuccessfully reached Thermia by calling +33 805 620 630 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +33 805 620 630 phone number
    France
    +49 514 148 5568
    +49 514 148 5568
    Click up if you have successfully reached Thermia by calling +49 514 148 5568 phone number 0 0 users reported that they have successfully reached Thermia by calling +49 514 148 5568 phone number Click down if you have unsuccessfully reached Thermia by calling +49 514 148 5568 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +49 514 148 5568 phone number
    Germany
    +354 517 0270
    +354 517 0270
    Click up if you have successfully reached Thermia by calling +354 517 0270 phone number 0 0 users reported that they have successfully reached Thermia by calling +354 517 0270 phone number Click down if you have unsuccessfully reached Thermia by calling +354 517 0270 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +354 517 0270 phone number
    Iceland
    +39 471 052 828
    +39 471 052 828
    Click up if you have successfully reached Thermia by calling +39 471 052 828 phone number 0 0 users reported that they have successfully reached Thermia by calling +39 471 052 828 phone number Click down if you have unsuccessfully reached Thermia by calling +39 471 052 828 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +39 471 052 828 phone number
    Italy
    +371 67 566 607
    +371 67 566 607
    Click up if you have successfully reached Thermia by calling +371 67 566 607 phone number 0 0 users reported that they have successfully reached Thermia by calling +371 67 566 607 phone number Click down if you have unsuccessfully reached Thermia by calling +371 67 566 607 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +371 67 566 607 phone number
    Latvia
    +370 61 156 798
    +370 61 156 798
    Click up if you have successfully reached Thermia by calling +370 61 156 798 phone number 0 0 users reported that they have successfully reached Thermia by calling +370 61 156 798 phone number Click down if you have unsuccessfully reached Thermia by calling +370 61 156 798 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +370 61 156 798 phone number
    Lithuania
    +373 22 661 165
    +373 22 661 165
    Click up if you have successfully reached Thermia by calling +373 22 661 165 phone number 0 0 users reported that they have successfully reached Thermia by calling +373 22 661 165 phone number Click down if you have unsuccessfully reached Thermia by calling +373 22 661 165 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +373 22 661 165 phone number
    Moldova
    +31 637 235 687
    +31 637 235 687
    Click up if you have successfully reached Thermia by calling +31 637 235 687 phone number 0 0 users reported that they have successfully reached Thermia by calling +31 637 235 687 phone number Click down if you have unsuccessfully reached Thermia by calling +31 637 235 687 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +31 637 235 687 phone number
    Netherlands
    +45 40 035 185
    +45 40 035 185
    Click up if you have successfully reached Thermia by calling +45 40 035 185 phone number 0 0 users reported that they have successfully reached Thermia by calling +45 40 035 185 phone number Click down if you have unsuccessfully reached Thermia by calling +45 40 035 185 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +45 40 035 185 phone number
    Norway
    +48 882 054 012
    +48 882 054 012
    Click up if you have successfully reached Thermia by calling +48 882 054 012 phone number 0 0 users reported that they have successfully reached Thermia by calling +48 882 054 012 phone number Click down if you have unsuccessfully reached Thermia by calling +48 882 054 012 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +48 882 054 012 phone number
    Poland
    +40 264 417 068
    +40 264 417 068
    Click up if you have successfully reached Thermia by calling +40 264 417 068 phone number 0 0 users reported that they have successfully reached Thermia by calling +40 264 417 068 phone number Click down if you have unsuccessfully reached Thermia by calling +40 264 417 068 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +40 264 417 068 phone number
    Romania
    +7 812 747 3030
    +7 812 747 3030
    Click up if you have successfully reached Thermia by calling +7 812 747 3030 phone number 0 0 users reported that they have successfully reached Thermia by calling +7 812 747 3030 phone number Click down if you have unsuccessfully reached Thermia by calling +7 812 747 3030 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +7 812 747 3030 phone number
    Russia
    +381 113 370 698
    +381 113 370 698
    Click up if you have successfully reached Thermia by calling +381 113 370 698 phone number 0 0 users reported that they have successfully reached Thermia by calling +381 113 370 698 phone number Click down if you have unsuccessfully reached Thermia by calling +381 113 370 698 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +381 113 370 698 phone number
    Serbia
    +421 346 214 431
    +421 346 214 431
    Click up if you have successfully reached Thermia by calling +421 346 214 431 phone number 0 0 users reported that they have successfully reached Thermia by calling +421 346 214 431 phone number Click down if you have unsuccessfully reached Thermia by calling +421 346 214 431 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +421 346 214 431 phone number
    Slovakia
    +386 34 255 400
    +386 34 255 400
    Click up if you have successfully reached Thermia by calling +386 34 255 400 phone number 0 0 users reported that they have successfully reached Thermia by calling +386 34 255 400 phone number Click down if you have unsuccessfully reached Thermia by calling +386 34 255 400 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +386 34 255 400 phone number
    Slovenia
    +34 917 026 356
    +34 917 026 356
    Click up if you have successfully reached Thermia by calling +34 917 026 356 phone number 0 0 users reported that they have successfully reached Thermia by calling +34 917 026 356 phone number Click down if you have unsuccessfully reached Thermia by calling +34 917 026 356 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +34 917 026 356 phone number
    Spain & Portugal
    +41 213 124 603
    +41 213 124 603
    Click up if you have successfully reached Thermia by calling +41 213 124 603 phone number 0 0 users reported that they have successfully reached Thermia by calling +41 213 124 603 phone number Click down if you have unsuccessfully reached Thermia by calling +41 213 124 603 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +41 213 124 603 phone number
    Switzerland
    +380 442 291 779
    +380 442 291 779
    Click up if you have successfully reached Thermia by calling +380 442 291 779 phone number 0 0 users reported that they have successfully reached Thermia by calling +380 442 291 779 phone number Click down if you have unsuccessfully reached Thermia by calling +380 442 291 779 phone number 0 0 users reported that they have UNsuccessfully reached Thermia by calling +380 442 291 779 phone number
    Ukraine
    More phone numbers
  3. Thermia emails
  4. Thermia address
    Box 950, Arvika, 67129, Sweden
  5. Thermia social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024
  7. View all Thermia contacts

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.