HHGregg
Reviews and Complaints

As a potential customer considering hhGregg Appliances & Electronics, it's important to note the mixed experiences shared by previous customers. While some customers have appreciated the good prices and selection of products, others have faced challenges with customer service and product quality. For instance, there have been complaints about issues with warranties, delivery delays, missing parts, and unprofessional behavior. It's crucial to weigh these factors carefully before making a purchase decision. Remember to do thorough research and consider all aspects before finalizing your choice.

Buyer beware. Bought a car from HGreg. Had the deal complete with invoice, insurance and a certified check. Communicated everyday for a week. One hour before my flight to pick up the car, the GM from the Tampa store took the car from the Orlando store and sold it. Very unprofessional of the management at HGreg. I would think twice before doing business with this poorly run company with zero morals.

I changed my old car for a Nissan Kicks on July 5th 2020 and for my surprise, today I discovered that my old car that was part of this negotiation wasn't paid off and the bank that finance the old car for me is withdrawing the loan from my account as HGreg Nissan Kendal didn't pay off it. I tried to call and they informed that was delayed for some reason and now who pays the bill is the idiot customer. I called a hundred times and nobody answer the phone, they are awesome when you go buy their car, but if you need an assistance because of a problem caused by the HH Greg Nissan Kendal they don't answer the phone even try to solve your problem, this is happening just 20 days after I bought my new car. Extremely disappointed with HH Greg Nissan Kedall. I am already called 6 times and spoke already with 3 different people and nobody return, all with no success. I will never consider with them again when buying my next car.

The TV don't work and I am under the 5 year warranty. And would just like to get it repaired or swapped out for one that does work. I keep getting surveys. Not interested.
Does anyone have a phone number.? I can't believe that a company can do this to it's customers. I spent a lot of money on a top end SHARP 70" SMART 3D TV WITH A 5year warranty that cost $599.

i purchased a recliner living room set in sept 2016. also i was sold a warranty that stated that no matter what happens to the furniture they will fix it. i had an issue a few months after my purchase, they sent someone to fix it. the second time i had a problem, they wanted pictures which i sent. they sent me paint? paint/ for a sofa cushion? since then they do not respond . i submitted another series of pictures
june 28 2018. and was told they will get back to me. in the meantime synchrony bank that financed the purchase expects me to keep paying for defective furniture

I have a refrigerator that has a five year warranty and no one is responding to fixing my fridge. It is having a hard time keeping things cold in it. The repair number is not working and it should be a way to get a number for whoever took over repairs for HH Gregg. I am really upset and frustrated. My invoice # G599014447 please contact me at [protected]@yahoo.com. It will be greatly appreciated. S. S.

4/42018 —
I have been trying to contact the company who's taken over the HHGregg warranty program and keep getting put on hold for long periods of time! I need resolution soon!

Personally, from now one I plan to only stick with purchasing for reputable companies likes Home Depot or Lowes because they will be around much longer that those types like HHGregg! Even if it does cost me a bit more. This situation most of us are in is sad and I feel ripped off!

Purchased at: hh greg, 1321 hueuenot rd, richmond va. 23113.
Order # j235-004804, invoice j236-014600, serial # 205mmhp00337. model # lrg3095st. lg gas range, stanless steel 5.4 convection oven stove. new. purchased [protected].
Lg case #: cnn170417831679
4-24-17 faxed copy of receipt, serial # etc to lg as requested. [protected].
Multiple problems with range after instillation. oven door lock and unlock while baking. often unable to unlock door after oven turned off. too hot.
Warranty active.? replacement.
5-2017 spoke with lg supervisor. warrenty active. asked to replace stove. unable to as warrenty active. informed I was in lower level of home when I noted the strong smell of "heat". went to kitchen. noted extreme heat. oven on with door unlocked. knobs and plastic parts melted. food burned again. supervisor advised stove was purchased in richmond va 2012. owner complainedof problems with convection oven, food during, l knob bent. repairsmade for previous owner but stove returned to hh greg warehouse. repair scheduled.
5-2017 mr jones, repair man out. replaced knobs, oven sensor, door gasket, new latch motor, 2 new boards, door switch and trim. said only time door should lock is when in cleaning mode. havent used oven since repair for fear of malfunction recurrence and house fire as stove repaired before.
Lg referred me to hh greg for stove replacement. called hh greg for? stove replacement. ken said no info found.

Our family purchased new gas range for hh greg company. I did not consider or want a used or refurbushed range. as holidays are coming, I have slowly started using oven again but stay in the kitchen while baking and oven turned off. I am so disappointed and saded that a salesman and manager form your company could be so dishonest and heartless in this fraud. I am assuming that since the store was closing they were only concerned about commission and not the customer. is there anyone that can help me get my stove replaced? I would be so thankful.

On 1/8/15 they installed our refrigerator ice and water hook up. We discovered on 10/04/1/ that for over a year and a half it has been slowly leaking. This is because they never tightened the fitting. We are now facing a repair that will cost in excess of $6000. The entire sub floor has to be replaced as well as the vinyl tile. Also needing to be replaced are two lower kitchen cabinets and parts of the wall. This will mean all the walls will need to be painted again so they will match. We would really like some kind of financial compensation for this extreme inconvenience. We realize they will not compensate us for the whole repair but half the repair cost would be nice.

I bought this frig in 2015. it has been fixed 6 times for the same problem. my freezer and ice maker stop working. I was told after 4 times it would be replaced. it has not. I get up this morning and the freezer and icemaker have stopped working. I am in tears. please help me. my home phone is [protected] I have tried the toll free number and cannot get through. are they out of business. the people that come to fix my frig are great and feel bad that this keeps happening and replaceing the same parts. please help.

I purchases the television on 07/19/2016 and purchased Amazon firestick as well with a two year replacement plan I called in on 6/23/2017 about the television picture going in and out but was told my two year replacement plan had not started to ge intouch with the company who makes the television and I got the run around, now my tv has been bumped and the television is broken I do have the original receipt as well.you contact me at [protected]

I brought a Samson fridge at Gregg in October 20012 with extending warranty for 5 years now my ice maker is broking for 2 months for me to talk to a customer service persons take me 3 days keep listen to that machine for hours until I get disconnected finely they refer me to golden home service they come 3 times they have issues not able to fix the ice maker .Now back to same problems for 2 day's now I Ben calling for hours in the phone finally get with customer service the agent tell me I need a work order for the same home service who came 3 time to come back .When I brought the extended warranty they say if the product requires more then three repair for the same defect they will replace it now I feel like they are playing me a round.the extending warranty phone number is [protected] and the repair company is golden home service [protected].

I purchased a Aurora Sofa Black Power Reclined Model # [protected] for $1465.87 with delivery, and 5 yr extended warranty to be delivered to my home on 04/13/2017. When the delivery drivers arrived the sofa would not recline due to the power cord for the recliners was missing, so the sofa will NOT recline. My wife and I went to the HHGregg store where I purchased the sofa and a Ms. Chynna Houston, Operations Manager told me that I purchased the sofa "as is". No where on my sales invoice that it states "as is" without the power cord. This lady was very rude and would NOT try help in any way to supply me with my power cord, this power cord is not like any regular power cord it's made different and is made in China. I called several numbers with NO success in getting a power cord to operate my NEW recliner sofa. I called the main headquarters number and was put on hold for more that an hour or just disconnected several times. I also called the extended warranty company and was told that I had to go to the manufacturer's warranty for this type of problem. I have a NEW sofa that can't be used, this is Theft By Deception which means keeping me from items that I have purchased.

Had a washer and dryer delivered. There was a big gash on left side that wasn't there when we took out contract.there is flaky white paint peeling off that looks very fresh. The delivery drivers were in such a hurry you would think they were late to their own wedding. Did not ask if everything looked ok or asked any questions. We asked them if there was anything to sign. They put both side by side and couldn't see the gash till 20 minutes later when we started looking it over really good and then called the local Gregg to get this resolved. Please call [protected] to get this resolved.the gash goes from the side top to the body of the washer

I ordered a vizio 48" uhdtv for a christmas gift and the television arrived broken. When I followed the protocol the company asked my to, sending pictures of the damaged product, box, etc, it took them two weeks to respond to tell me that there is nothing they can do about it because the box didn't look "damaged enough"! I am outraged by this and and I plan on taking legal action if something is not done!

On December 26, 2016, I first made a call to HHGregg because my parent's TV had gone out. Basically, it appeared the led light bulb may have blown because the sound and everything was still working, but there was no picture. I was walked through various troubleshooting methods on the phone and none worked. The man on the phone said it would need to be sent out for repair, but that it would be free of charge thanks to our warranty...just expect to receive a box and return label from UPS in the next couple of days. I asked what the projected time table would be for this so that I could tell my Dad when he'd get his TV back (*on a side note, my Dad suffers from advanced progressive multiple sclerosis and is bedridden, so the TV is his only form of entertainment within his control). I was told the entire process should take 7-10 business days, so I figured 2 weeks. Boy were they WRONG!
After three days with no box/label delivered, I called again and was shocked to find out that a claim number was in the computer, but no other action had been begun. NO BOX OR LABEL HAD BEEN STARTED! The gentleman this time apologized and said he was updating the order and "expediting" it so that it would arrive within the next three-five business days. The box and label finally arrived on Wednesday, January 4 and I took my parent's TV off the wall mount and loaded it up and dropped it off at the UPS store the next morning. Hopefully, they'd get it within a few days, repair, and send it back within a week.
WRONG! Upon packing the TV, I took it upon myself to include the power cord to the TV. I truly believed that I was being pro-active in doing this since no one reminded me to include it and it only makes since that you would need this cord in order to TURN IT ON and work on it. However, after finally receiving it back on Monday, January 16, I was so excited to have it back for my Dad and strenuously worked quickly to install it back on the wall (no easy feat for a vertically challenged girl as myself). This was my downfall...I was so excited about installing it I failed to notice the most important piece missing...THE POWER CORD. Irony; I have a TV...but I have no means to use it and therefore don't know if it even works.
I immediately called the company AGAIN, and was rewarded with 53 minutes of the most mind-numbing Musiack a person can stand...only to be told their system was down and to try again "later"...yeah.
"Later", I called back and was redirected to so many different "helpers" and even given different numbers, that I was dizzy even though I hadn't left the safety of my parent's living room. Everyone seemed at loss as to how the power cord could be missing and furthermore, could not sanely figure out how to go about requiring one for us...seriously?! I would need to check back "later"...
On Wednesday, January 18, day 24 of the "Warranty Wars", I finally got hold of a nice young woman. I apologize that I don't remember her name because of this entire experience, she was the only compassionate and competent individual I dealt with. I explained my plight to her (much in the manner I have to you) and she was stunned. She immediately pulled her supervisor out of a conference call and they both began calling around trying to find a solution to this horrendous ordeal. After another hour of my life had passed in this purgatory-like existence on perpetual hold, she informed me of the biggest cannon blast of this Warranty War...their policy for an item that is under $300 (mine was $279.99), is that if all trouble shooting had failed, either a replacement or credit amount is given to the consumer. Let me make this clear...according to this brave young woman, I should NEVER HAVE HAD TO SEND THIS TV OFF TO BEGIN WITH! Within a week of the initial claim, I should have gotten a confirmation from HHGregg for the credit amount to be applied to a new or replacement TV. Once again, I thanked her for her help, asked when to expect this "credit" and was told 48-72 hours.
Let's now flash forward to Thursday, February 2nd. There has been no credit received yet, and my Mother had decided that my sarcastic yet patient attitude is over-rated and had now been on the phone all morning with various people. ln the end, we had to purchase a TV somewhere else because we live in Atlanta and wanted to see the NFC Championship and now the Super Bowl this weekend. The best we were told today we would receive is a credit/check for...get ready...$195! Not even the full value of the TV, not to mention the headache and permanent damage to my already high stress levels. Never in my life have I had to go through so many hoops (only to discover the hoops to this obstacle course should NEVER have occurred) and with extremely LITTLE resolve.
My end recommendation to anyone making purchases and being coerced into signing up for a warranty plan is this...DON"T! And if you must, get copies and make sure it is ready to get sent to WSB and Clark Howard for quick future reference and publicity. I will doubt that I will ever shop here again, but I will NOT be getting a warranty...ever.

I purchased this dishwasher along with three other appliances at the HH Gregg Pensacola location from salesman Kevin Holly on June 2, 2016. on June 4 my brother died and in the midst of all of this I still took delivery on all four products on Monday, June 6, 2016. unbeknownst to me there was concealed damage on the dishwasher underneath the insulation which covers the outside of the dishwasher. however on June 22 I called Kevin and reported that the top shelf was not sliding smoothly or properly and his words to me were, "it will work it's way out". That did not happen. and he did not do his job properly because Maytag has now informed me that within 30 days when you report a problem that they should send a service technician out to inspect. Long story short there is a huge dent in the back right corner of my dishwasher which I paid almost $500 for a new item and HH Gregg has given me the complete run around all while my family was having to plan a funeral and bury my brother. shame on them! I went and purchased the exact same dishwasher at Home Depot and have had exceptional service and highly recommend the Pensacola Mobile Highway store and will give them all of my future business. I am still in contact with John the store manager at HH Gregg as I still have the bill for the defective machine and I returned it to their store as instructed by my credit card company. just a heads up take your business somewhere else as John never returns phone calls and Kevin didn't report the problem like he should've done but I'm sure he enjoyed his commission check.

I ordered, online, a drone for my nephew as a Christmas present on 12/18/16. The order confirmation noted express delivery with estimated delivery between 12/21/16 - 12/23/16. Confirm noted I would receive and email normally within 2 days with tracking info. Email never received. Product not received for Christmas. I called customer service 17 times from 12/23/16 thru 12/24/16 and I could not get out of customer service hold loop for 2 days telling me I was in line for the next rep. Sometimes when I called recording said high volume of calls to call later. I called this morning 12/27/16 and was told they had an IT problem and delivery dates promised were wrong and now product is out of stock and no date when it will be in. So now I just wait.

Last year I purchased a Samsung refrigerator from the Tampa bay store I purchased the premium service plan on the refrigerator I call hhgregg to get service It took three days to get someone out the guy that they sent had no clue about the Samsung product and they told me that they needed to order a part for the frig its been three weeks and my frig is still down and I call them 6-times and I get the same run around so I gave up and started sending complaints to who ever would listen In bad need of a new frig so if you read this message be careful of HHgregg there service SUCKS

On 11/30/16 I was at the HHGregg in York, PA to look at TV's. After much conversation with the sales person I started the transaction to purchase the Samsung model UN70KU6300. The price listed was $1299.99 with 11% off beside the price. The sales person started the invoice and when he tried to enter the 11% discount he was not successful. He asked the manager and was told that promotion ended the day before. I asked the sales person if he would again approach the manager to reconsider giving me the discount since the 11% was shown beside the price, again he was told NO. So much for customer loyalty as I have purchase 3 TV's from HHGregg in the past 3 years.

I ordered this television online. I called the store prior to ordering. I was told they had several and was available to pick up at the store. When I called to tell them I was on my way, I was told they had sold all the one's in the store and I would have to wait a week to 10 days. The "manager" Shane was disrespectful and made no attempt to right the right the situation. I have cancelled my order and will no longer conduct any business with HH Gregg. Best Buy just earned a loyal customer. They matched the price and was very sympathetic to my plight. Got a better Tv $40' LG.