HHGregg
Reviews and Complaints

I ordered the TV on Wednesday and delivery was scheduled for Friday, 18th. THe TV arrived, my husband and I watched the delivery people gently take the TV out of the box, plug it in and take a picture of the screen. They asked us if we would like the TV put back into the box or left out. We instructed them to put the TV back into the box because the wall mount we ordered from another vendor had not arrived yet. They put the TV back into the box very roughly and left. We did not touch the box nor the TV until Monday night (11/21) when my husband and I gently removed the TV from the box, hung it on the wall and plugged it in. The screen on the upper right corner had a small white spot on it that looked like crumpled paper. I immediately called HHGregg customer service and was told that a new TV would arrive on Wednesday (11/23). When the delivery people arrived, he promptly told me that he would not exchange my TV because he had a picture of it working fine and that my husband signed off on the delivery. I explained to him that I felt that they had damaged it when they put it back into the box. He called his manager, I spoke to two managers at the distribution center who told me that it was just too bad, I was stuck with a TV that was no good. I couldn't believe this and was told to call the web department since I ordered it online. I called and talked with someone briefly, was put on hold, transferred back and forth from the distribution center to the online customer service center for over 1 hour and 50 minutes. Only to be told by Ashley that the 'final answer' is that we broke our new TV and that HHGregg would not be exchanging it for a TV that works.
Since the initial plug in of the TV the picture has gotten progressively worse and covers about 85% of the screen making the TV useless.

I purchased an entire kitchen suite. The dishwasher was defective and leaked water from the pump. They would not order a replacement until I brought them the defective dishwasher and paid them $85 more dollars for the next grade dishwasher (deceptive up-selling). They also couldn't deliver it for another week. Then on delivery day no one showed up or called. When I called, manager claimed there was a mistake and it would be delivered and installed tomorrow. That day is here and the delivery install person now calls and is backing up the install date. So I've had to eat three days off work and $85 dollars, meanwhile HH Gregg was continues to be incompetent. DO NOT BUY FROM THEM. Complaints just like this are all over the Internet and all very similar. Let them go out of business. Maybe customers will get a better option in their place.

I purchased a RCA tv from HHgregg in April of 2016. It stop working a few months later, in July. After several service calls, waiting for replacement parts and open appointments, it could not be repaired. So, I received a replacement tv in August. The replacement tv stop working in October. I have tried calling the 858 number that was given to me. Unfortunately, I'm not able to speak to anyone. I have sent several emails. I did receive a response to my email stating I would get a refund. All I needed to do was attach my receipt. I replied and attached my receipt right away. I haven't heard from anyone since and it's been a few weeks now. I would like a refund and I am beyond frustrated at this point!

Unhappy Customer/Mrs. Smith

I purchased a Tempurpedic Bed and I followed up twice prior to the arrange delivery date due to a business trip I had. I have called the day before to confirm the delivery and all they told me was to wait till 9pm for the confirmation calls... so I waited and past 9pm I called back to confirm to only find out they changed my delivery date to TUESDAY?!? they had 48hours to reach me and no phone call letting me know... after the whole issue I confirm that they had all the parts in the center and just waiting on a delivery now, and changed the delivery date to Thursday because HHgreg does not give you a time frame until the day before... which means you should take a day off work now. and here I am on Thursday morning with delivery center telling me they are waiting on the base for the bed... and HHgreg confirms they have the order and now the delivery center is fighting with the managers to not deliver when its their mistake for not checking the inventory correctly. I have been on the call center waiting for 19mins now and 3 calls to the store and also waiting on this so call regional sales manager to call me for the last 1hr and half.

We Were not made aware the Reward/Rebate card they sent (That we got for purchasing our homes all new total Appliance Bundle package and Washer and Dryer) had an expiration date as we were told it was a, "Gift" for customer appreciation!
Excuse me but in my World HH Gregg, that is not honorable to all of a sudden declare a redemption limit on a gift you gave us for buying thousands of dollars from you! So $100.00 breaks you? What a scam. It's certainly not good business ethics.

I can say after purchasing several rental homes and redoing them in all HH Gregg bought appliances over several years, this never happened before ...so why would we think the card expired?

Much to Our dismay Our HH Gregg TV we bought a few yrs ago bit the dust out of warranty, and that happens and we were going to repurchase, of course, a brand new one happily with this, "Customer Reward for OUR LOYALTY" only to be meet with the teeny tiny expiration date of 6 months.

We still tried to work with HH Gregg to reissue the Reward or give extension as wasn't told of expiration and prior cards never expired but only to be curtly and rudely hung up on via phone and then thru their instant chat online on their website help section. So much for customer service or HH Greggs customer, "Loyalty"...hence we will avoid being, "LOYAL" to this company any further.

From now on We will take our business and $$$ to companies who wish to establish long term loyal customer satisfaction and relationships. Not too smart fiscally in a declining economy to lose such a loyal base HH Gregg. I see this company going bankrupt or reorganizing in near future, shame but I won't now lose sleep over it.

Was offered a 12 month no finance charge promotion, come to find out it was a six-month promotion and I was being charged interest it up and it up being $650 .I have been dealing with this issue for four months going back-and-forth to the store contacting their finance bank speaking to representatives managers with no solution and no response to my emails these people they don't respond to you. I will never shop from the store again and I wouldn't recommend anyone else worst customer service I have ever seen in my life. This company knows nothing about customer service their employees are not trained their managers are clueless .

I ordered a TV during the black Friday sale from Hhgregg. It supposed to arrive on July 12th, 2015. They promised to call me the day before the actual delivery date. However, I didn't received any calls! So, few weeks later I called them myself and asked about where my TV was. Their representative said that it have been delivered. However, I was home all day, and there was no TV. I called them again and the other rep said it will be delivered within few days. On November 14th I contacted Hhgregg and the rep said that the TVs are out of stock. Then, I called on December 21st to check if they have my TV is in stock. I was told that TV that I ordered is discontinuing, so they don't have it anymore.Today is January 15th and still no TV, no refund, no explanation. I ordered it like 6 months ago! How is this even possible? Don't buy from Hhgregg, you will never receive your items.

I bought on Black Friday a kindle package for 54.99. I bought it, they took the money out of my account on that Friday. On Tuesday at 5pm. I get an email stating they don't have the product but they will give a proscan that is more expensive. Not at all close to the same. I called explained that was just wrong. I had believed I had the product and to wait 5 days is just wrong. The worst customer service. So I called the executive office. Talk to a really hateful women that told me what could she do about it they don't have any. Now my son ain't getting what he asked for and I bought because they didn't know. They say on my money for 5 days.

McKnight Road Store 15237. Barry is constantly getting employees he doesn't like in trouble. He stays on them constantly and turns them in even if they breath wrong. Two employees were doing the same thing only one gets turned in immediantly for cursing nothing is said or done to the other employee.

My Samsung washer quit working almost 3 weeks ago, now. I called the number on the extended warranty form, was in "que" for over 25 minutes only to find out that my washer could not be serviced for 2 wseeks! That is very crazy. While waiting for the, expensive, washer to be repaired, I called Samsung to see about an authorized repair service in my area, call the two places I was given, only to find out that they do not do warranty work because they don't get paid in a timely fashion...Maybe I should have taken the money I paid HH Greg for warranty and paid an independent repair person? I then called HH Gregg several times regarding providing some type of reimbursement for lack of service. The reimbursement for this plan is a $25.00 per year for laundry...WOW can you even get to a laundry for $25.00? There is only a dry cleaner near me that does laundry...The last time I called HH Gregg, this week, I was put on hold by a female that never came back to the phone...after 26 min. I used another phone and called them. A man answered my call...still on hold on the other line I kindly voiced my frustration with A&E Service (this is the contracted service provider for their appliances) and ask about the replacement clause in my warranty. I was either requesting a new machine or a scratch and dent to use until mine is fixed, which by the way when the service tech got to my house and 2 hours later, had to order the parts and rescheduled the service for yet another week out. I recieved the 3 electronic board parts yesterday, Thursday, called A&E this am to see if they could get someone here to fix the washer, no way and no luck... I bet if this repair was not warranty related I would have had the washer fixed with in a couple of days... I am pushing 3 weeks, with no compensation or assistance with the piling up laundry... What a shame...I wonder how HH gregg would feel if I did not pay my bill and just told them I will, maybe, get you paid in 2-3 weeks and you will NOT charge a late fee or interest. My suggestion to anyone that is purchasing appliances, make sure that the service provider is not A&E Service.., ... Check reviews online! and make sure that the vendor you by your appliance from has a good plan in place in the event to this type of delay!

We purchased $8, 000 worth of appliances 5 years ago. Duet washer and dryer, refrigerator, oven, dishwasher.
We have had nothing but problems with the washer. Twice they have had to replace the whole insides. Well here we are a month out of warranty and the washer is broke again with the sale problem!
HHgregg said they can not do anything about it. Spoke to whirlpool and they are telling me they cannot do anything! I will never shop again at HHGREGG or buy a Whirlpool appliances. Disgusted! I think after two or so times there should be a replacement because obviously the product is defective.

Bought a kitchenaid dishwasher that was exchanged at delivery, but the PSP was not transferred to the new unit. Am being told HHGregg can not help me, now that I need service, as I was refunded the PSP contract amount. The refund, I was told was for the difference in cost of the two dishwasher models, not for the refund of the extended service plan. Now I have a lower priced dishwasher that does not work, I did not get any consideration on the price difference when exchanged and I do not have the extended service I purchased either. The CSR I spoke to indicated there was absolutely nothing HHGRegg would do to help me, even though I have purchased every appliance in my house there and spent thousands of dollars. They can not help me with a $79.99 issue.

A coworker of mine went there to purchase a new refrigerator and large flat screen TV, She chose to do the X amt of days/months same as cash to make her near $1, 000 purchase. The girl at the credit area was HORRIBLY RUDE. She called me, and ALL of the other 3 ppl that she was REQUIRED to, to register for references. The girl asked me, and the others, and I quote, "please give me your home address so I can verify that she gave it to me correctly." I did so, only to find out that my friend NEVER gave any of them our addresses... why would this person ask for OUR addresses? Then, my friend called her today, as she was told to, told the girl that she gets out of work at 3 pm, and she was coming over immediately after, when she got there, the girl was getting in her car, looked right at her and kept going. We find out she was 'going for her dinner'. when she KNEW my friend was on her way. Absolutely unacceptable. What is wrong with this country anymore? Yes, this is a veritable drop in the bucket of life, but they just lost that $1, 000 sale.

I recently went on line and ordered a washer from HHGregg. I received a phone call from the store manager saying that the model that I purchased was discontinued and I would have to cancel my order which was originally scheduled for the next day. I purchased this model on line and you would think that they would only sell what they have in stock. The night before I received this call I had been on the phone for 45 minutes waiting for a customer service person to answer. "message was due to high call volumn wait time could exceed 10 minutes" I understand this but not 45 minutes that is extreme. Now the manager told me I have to call the same number to get a refund. This time on hold for 29 minutes. Then 7-10 days for refund. This is not the only time this is happened they had an appliance package on line so I wanted to see so I called the store. They said no problem we have it and you can get same price. Guess what drove 45 minutes and looked and the girl went to write up order etc and then told me she would have to get the manager to override and when she came back said price only good the night before and no longer available. I WILL NEVER ORDER FROM THIS PLACE AGAIN EVEN IF I HAVE TO PAY DOULBE BUYER BEWARE

We never got past Diane (HHGregg Naples). She doesn't understand that her job is to be nice. People call there to spend money and she is obviously to stupid to understand that simple concept. 30 seconds on the phone with her and we abandoned any thought of spending our money there. We never even got to tell her what we needed to purchase! Her awful attitude proves they don't care about their customers or community.
We did ask for her manager to try to get past her, but she refused.