Defy Appliances / Defy South Africa
Reviews and Complaints

I bought a 14kg auto washing machine end of November. From the beginning it was making a noise. Beginning of February i went back to Bradlows and they logged a service with Defy. After n month the tech showed up and telling me they going the replace the motor and shocks. After not even a week the machine started again and Defy replaced it on Wednesday 03/04/2024. Using it the first time on Thursday 04/04/2024 it keep giving a error E6 that is supposed to be the lid that's open and stopped spinning. Went back to the retailer this morning 05/04/2024, only to be told by Defy, that they first going to get a tech out here before giving the retailer a credit in order for me to buy a new machine.

We bought the above fridge from Appliance World in Langebaan in December 2023. This fridge freezes everything and it is set on no 1.

Details of Purchase:
Date Bought 18/12/2023
Invoice No: INLGB22632
Description: Defy C455 Bottom Freezer Fridge
Company: Langebaan Appliance World

First mail to Defy was in Aug 2024 - I have 2 reference numbers 2022908 & 2038904. Still waiting for someone to fix or replace my fridge.

The defy washing machine was repaired at not sucessfull ..The tec said it was faulty wire on the board and opened it up and repaired it..

The following time the tec came back with new board

15 quick wash does not function stops in mid wash and wont perform washes
Play button flashes ,washing wont wash ..

I keep having to reset my washer to wash ..i have vids of the board errors !

Sometomes wont spin and suxs the water out
Lets water in when it not susposef to
E1
E3
Play button flashes

So dont ask me how a 3rd repair will fix the same problem of same nature that 1st two repairs could not fix under warrenty ..

Even thou the 6 month s return cpa is up i will now have 4299 c as pensioner

Very dispointed

S j Rich kzn durban

Hi team

I would like to report a complain regarding the electronic stove i have bought via an account which am paying every month on time in OK Furniture in Butterwort Eastern Cape in December 2023 and it was delivered end January 2024 or early February 2024.. But now the stove is not in good condition at all the plants looks old plants they are rasty now all 4 plants, black is moving away day by day losing it's color to grey now. Please assist regret this matter as soon as possible

They OK FURNITURE promised to send inspector which he did came today and he only state that the course "it is the water that is coming inside the pots when we are cooking" that is what he is stating that more. Which I do not understand i have bought the same brand back in 2015 but the plats and black colour never changed why now? I have trusted defy and believed that it is true to its name but now seems like this stove was made out of cheap materials

I am writing to express my disappointment with the repair services for my Defy 6kg front load washing machine (grey), purchased on August 3, 2022, from the Bloemfontein Makro store (Invoice No. 728). The appliance is still under warranty.

I contacted Defy customer service on June 27, 2024, and a job card was created with Job No. 1995030. On July 2, 2024, a technician named Peet assessed the machine and noted that parts might need to be ordered. However, I have not received any further communication from either the technician or customer service since that visit.

Despite my numerous attempts to follow up, I have only been told that the matter is "escalated." I would like clarification on what this means and request regular updates regarding the status of my repair. If there are further delays, please provide timelines.

Bought my fridge last year June it had a terrible sound reported it they did not fix it it was also freezing on top they only fixed that

They sound keeps on getting worse called them again this year in march the technician only tired the fridge with cable ties sound is not bearable called again technician come after a week yo change motor sound became worse it's on going I can't even sleep cause it's irritating me it's loud note by my family has the same fridge and it doesn't make a sound at all.

My washing machine is not working bought it June 2023 at Game can I get assistance , when you switch in it stays on however the is no sound coming no washing its just quite only

barcode number : [protected]

article number : 82357

sales order : [protected]

Funeka Myaka contact details [protected]

address 77/10th avenue skeleton road ennerdale 1830

Bought Defy 15 Place Atlantis CornerWash Dishwasher - Inox Silver - A+++ (DDW366) off Takealot, delivered 05 December 2023 with no visible defects, but upon use we realised that the dishwasher does not heat water on any setting.

Contacted Defy 22 December 2023 to report problem. Technician did inspection of machine on 08 January 2024. He confirmed that the dishwasher is correctly connected but does not heat water, and the door is skew, i.e. dishwasher is faulty out-of-box. The technician logged a report. He advised me that I will hear back from Defy within three days. I never heard back from them.

7 phone calls and 6 emails later, including three promises to "escalate" my query, none of my emails were responded to, and I am yet to speak to a manager/supervisor. I emailed the invoice as requested by one of the call centre agents, but the dishwasher that is still under warranty cannot be used and has not been replaced.

Am mapelo shai. I buy washing machine 3 months ago from wajid cut price randfontein. It gives me problem for spinning. Spinning is not right. I am staing at adress (tv 1208 holomisa bekkersdal.) my washing machine serial number is [protected]. Plz fix that machine for me. Becoz I am trusted customer of defy. I always trust on defy things. My phone number is [protected]. Other number is. [protected]. Plz as soon as possible

Good day,

I have attached photos of a Defy microwave purchased some 4 years ago.

The microwave works perfectly but it has rusted inside. Surely this is not standard practice.

The following is an excerpt regarding rust in a microwave:

"Dangerous

Rust in microwave oven is dangerous because it can cause sparks, fires, explosions, and microwave radiation leakage. Rust can also harm your health if ingested or inhaled. Rust can form due to old age, humidity, or liquid spills. You should not use a microwave with rust inside it, and keep rust away from food."

The microwave is in my kitchen, inside the house. I am concerned that Defy

does not accept responsibility for this and manufactures products that are unsafe.

Good Day

I refer to a complaint which was taken up with Makro Amanzimtoti as I called their offices on the 24th May 2023 and was given the following reference number: 3145951.

I advised them that I purchased a Defy Slim line Solid HOB WCP on the 13/02/2022 and I have noticed the stove plates are starting to form rust which is rather concerning since the purchase was done just over a year ago. The unit is kept in rather good condition and we should not be experiencing such an issue so soon.

I received a call from Makro advising that they cannot assist as the matter must be taken up with Defy directly.

Can your offices kindly assist as a matter of urgency as the service received from Makro is rather poor . I have attached pictures to indicate what the issue is.

Your response will be highly appreciated.

Kind Regards

Marylee Govender

Contact Number :[protected]

Good day

I baught a Defy Petit Chef in 2018. After a few years I noticed the oven buldge at the bottom panel. And it seemed like rust appearing. Now I see that it has small holes. I cannot think that it is save to use loke this. And Im disappointed that it has broken so fast.

I thaught that Defy stands for quality. And I hope they are willing to replace the oven for me.

I brought a complete oven, hob and chimney on 29/11/17.

Build in oven DBO 468, Chimney DCH314 900mm and hob DHD403 at one of your agents in Welkom, Freestate

I do not have of problem with the oven and chimney, but with the hob I have serious problem.

In 2021 I replaced the CPU board at a cost of R4500+, waited 3 months for the part. In 2022 exactly the same, and again in 2023 ( still waiting for part and out of order). Cost of hob to date is +-R20 000 including the original buying total of R5729.

I do not know if it a factory problem but it is unheard of an alliance to last such a short time.

Almost all my appliances is defy and never had such problem.

Please let me know what your respond and solution is.

Kind regards

PS Fick

I bought the above fridge from Macro on 28/09/2023 with invoice number 138. It started freezing outside the deepfreeze part, a day after it was delivered. I immediately phoned Defy customer service and reported the problem. They said they will send out a technician within a weeks time, which they did. The technician told my son that there is something wrong which can't be fixed and that they will replace the fridge within a week or two weeks time. It is now more than a month that we have been waiting for the replacement. No one contacted us and the fridge has since been started to make louder noises. This is very poor service.

We purchased our defy 6kg washing machine in June 2023.

we used the machine and realised that the duration of the cycle was too long. we went to makro to hand in the machine and get a new one. we were told that since 14 days were up, we could not get a new one. the sales person logged a fault and weeks later , a technician came through weeks later and said that there was a fault with the mother board and that t will need replacing.

a few weeks later, he came by and "fixed " the machine. he said that the shortest cycle should be 28 minutes.

we used it another couple of weeks and now it started to take more than an hour again. we complained again. another fault logged.

two weeks later, today, the same technician comes by the house. he does not check anything and says that defy will decide what to do.

the machine was acting up days after we bought it.

the machine was bought from Makro, Nelspuit. the technicians name is Moses

I just moved into a house with a Defy electric oven (slimline 600SE) and all the markings have rubbed off and there are no markings etched into the surface - either a design flaw or an intended way of cutting costs at the expense of user safety. One cannot safely use an oven without those markings as they literally indicate the temperature and settings. This is a very serious safety hazard and I was refused any assistance by Defy to rectify it - told to hire a technician with exorbitant rates to "assess the problem". The problem is blatantly clear and it renders the oven dangerous to use. This is a literal safety concern and Defy is trying to make more money off it!

Good Day,

I purchased this Washing Machine on 12 March 2022 +/- 4 months later I phoned for a repair. They needed to replace my motor Ref 163 9024. Then this month Ref: 181 7833 I phoned with the same problem again. Defy Barnard came out and replaced the motor on the 27th of June 2023, on the 28th of June 2023 Ref: 1822305 I phoned again to say the machine is make huge noise no phone call or follow-up was done. I then phoned again on the 30th of June to follow up and they said my job was cancelled as the Washing machine was repaired. I told them it was not repaired and again they said someone would phone me. After receiving no news I phoned again on Monday to follow up to be told the same story again I needed to tell them I did not cancel the job and someone needs to come out. Still, I received no response from anyone. I phoned again on Tuesday 4th July and was told again the job was cancelled the lady then said she would get back to me and send me an email BUT NOW the machine does not work at all and will not TURN. I received a phone call from the same technician @ Defy Barnard to say he will come out on the 5th arrived and said he needs to take the machine away I was not at home and he told my helper he would phone me. After a number of phone calls I eventually got through to Defy Barnard to follow up, then get told his vehicle is full and they will collect the machine today, again no other response was received.

This is the worst service I have ever received and Defy Barnard is the worst of the worst, and for Washing Machine I do not have words did a back street man design and build these machines that cannot even handle a 6kg load washing when it should handle a 14kg washing. I cannot even put 1 x pillow in the machine and it struggles it is a Standard pillow not even a Continental pillow.