Defy Appliances / Defy South Africa
Reviews and Complaints

I have a Defy fridge which I bought 3 years ago, In August 2009 the fridge section started not cooling, while the freezer section was working ok. On 6 August 2009 I logged a call with Defy Apliances to have a technician come and adress the problem:(Fridge part not getting cold). The techician attended to the problem and charged R16.52 (for new Drier) + R3210 ( for gas) + 348.13 (Labour) on 6 August 2009. All in all I paid R655.10 (Job Card No.597362). The fridge was functioning for about 2 months and the same problem started again. I called Defy again as this was still within the 3 months guarantee of the repairs done. I was given a refference number 1321611 for the call. I had indicated to the call center person that I need to get a loan fridge when they pick-up my fridge as my fridge was full of meat in the freezer section which is working fine. I was told that the Service Manager will call me to arrange to pick up the fridge, and the issue of the loan fridge. I have been waiting for feedback since.

This is most dissapointing because I paid R655.10 for repairs which only lasted me 2 months, and despite my communication to have the fridge fixed again, I have been ignored!

My oven was bought by the builder it is 2 years old. I accidently bumped the oven door with a glass lid - the lid did not break, but the glass in the oven door shattered. I called Defy and was told by a technician the the glass shattered because it is safety glass. He refused to discuss the possibility that there may be a fault in the door since it is very unusual for an oven door to break that easily. He put the phone down when I challenged him. I have tried calling a manager at Defy without success.