Defy Appliances / Defy South Africa
Reviews and Complaints

I have purchased the f740 fridge freezer on 31/10/2016. 6 months after purchased the fridge door rubbers harmd to be replaced which was done, 3 weeks ago the rubbers gmhad to be replaced again. Muhammed who was the tech came through to do the job and 2 days later the rubber was broken again. We have been trying to contact someone in the service centre to help resolve the issue and spoken to Gayle in Jhb office who was getting Eddy Knipe to assist which has not happen and is now 3 days going. We spoke to Mercia and Lekole who also promised to call back and none returned the call. I need to know is this the service that all your customers get cos it now seems it is after reading all these pathetic service comments. Muhammed who apparently is the only tech has broken a flippin leg or got his arm stuck in his [censor] os no where to be found and not even his manager can contact him.
I need some resolution to this someone competant pls get in touch with me

I have attempted through your call centre to secure a technician to come out to my property to look at my washing machine. I have made at least ten calls and keep being told by your call centre agents that the technician will be coming out today (each time I call). This exercise is costing me time and money and I still not getting positive results. Having gone through this frustration this I really making me rethink my investments going forward as Defy after sales and customer services is appauling.

My job number is 827301.

I hope to receive feedback within the next few hours on a way forward.
My contact number is [protected]

I purchased a DEFY gas top stove from Makro on 2 May 2014 - my Makro card number is [protected] with an extended warranty which will end on 2 May 2019 - policy number 10/111215.

In December I complained about my stove tripping my electricity to the extent that it now trips the main box in the complex forcing me to summon COJ to come and restore the power.

Technicians were sent out to my house - had a look and said someone would get back to me with the report - I have been phoning so many people and sent from pillar to post with absolutely no solution or further contact from anyone. The main person I have been dealing with was a man by the name of Aubrey on the tel number [protected] but I still have not been assisted.

My frustration levels due to the inconvenience of my stove tripping the electricity is beyond words but no one seems to care about service and the inconvenience I have suffered over the festive season and which is still continuing.

I NEED HELP FROM SOMEONE!

We bought a Duf 266/67/68/69 or DFD 414/5/6/7 matching fridge & freezer from Makro 12/07/14. The fridge is okay but the Deepfreeze has been giving problems from date of delivery. First the Defy technicians came out twice to look at the door which was not closing properly. Then the ex factory manager came out and reported that the door was totally out of line and recommended a new door to be fitted. Ten days later it was fitted. At the same time we spoke about the loud compressor noise which he commented that the big freezers are noisy.
Today 3.5 years later there is no difference between the freezer and a tractor. That's how loud it is. Secondly there seems to be sometime else that is wrong as well as it does not freeze below -5 * The red light comes on regularly. It requires a repair after only 3.5 years. Does not sound right to me.
I have 7 other large Defy appliances which is okay but the freezer requires repair attention urgently.

Job Card NO: 824136

Good day, I have been trying endlessly for the last week to get a technician out to my house to have a look at my washing machine, each time i am told a technician will be out but to date nothing has been done, as a result of this i am inconvenienced with not been able to get my washing done, and there seems to be no form of acknowledgement or accountability as to why no one has come out to my house. The technician was supposed to come out last week, then advised he would come out the next day and still nothing .

I have to purchase a fridge and dishwasher which was supposed to be done this weekend, but i have put that on hold as I have been nothing but a committed DEFY client for the last 10 years and the one time that i truly find myself in a mess and need assistance from DEFY no joy is found, where is the loyalty on DEFY's side, what does being a defy customer benefit me ?

Janine
[protected]

I bought the four plate defy stove at Auto & Electrical Wholesalers at 122 President Street in Vryheid on 23 February 2017. A month ago while I was busy cooking the glass at the top of the stove cracked and I went to the store to report the matter I find out that the shop was closed a while back. I still have a guarantee on the appliance and don't know where to go now. Please help. I am still in possession of a receipt for the stove.

Purchased a brand new stove (Defy 631T) from Tafelberg Furnishers, when it was delivered we noticed that the unit had been dropped on its back before being delivered. We contact Tafelberg and they said they would replace the unit. In the mean time we could use the stove as it would take a couple of day to replace the unit. While using the unit we noticed that the top was skew and all the liquids, oils etc would lay on one side in the pot, which we thought nothing of because we knew the unit was damaged.
Today we have just had our second unit (Brand New) installed and this does the exact same thing and the thermo fan is incredibly loud.
Does nobody quality check at Defy, this is not an expensive oven i understand but it is a brand new that i can afford, I am sorry i bought this unit now that it is doing the same thing. I certainly would not be recommended Defy if this is the quality product they are producing

I purchased a Defy gas stove earlier this year. Gas leaked from the knobs and there was an explosion of flames. The flames caught on me and burnt my hair, eyelashes, eyebrows and eye. The flame sprung up from the knobs. What kind of leak testing do you do there? And how did this thing pass the leak test? We are very disappointed with the outcome of this appliance. I risked my life using it.

On the 24th Nov 2017 - we bought a 42 liter Microwave at Kloppers, George.
At this stage we are very very disappointed in the product seeing that the Glass Turntable does not fit the microwave.
Today we went to Kloppers complaining about the problem they conveniently said that is a problem with this Model and they cant do anything about it. We just have to keep it, or just return is.
Our question ? Why do they sell products that is not 100 % in good condition knowing that there is a problem ?
Please see to this problem otherwise we have no other alternative but go to the media and ask people (customers) not support/buy the DEFY products

HI
before i blow my steam, i just want to mention that all my products in my house are DEFY...always had full confidence in them...On the 2/02/2016 i purchased my fridge from GAME PAVILION, on the 8/11/2016 my fridge packed, on the 11/11/2016 a technician came to my house in the afternoon (3.30 pm ).he did a rush job because he was on his way home.He got my fridge to work and left.On the 23/11/2017 my fridge packed up again.the tech came on the 30/11/2017 in the afternoon, had a look said that the whoever did the job the last time did not close up something in the back and that the fan was completely frozen and broke, he was also on his way home and because it was frozen in the back, he said he will come back, he came back on the 1/12/2017 and replaced the fan .When i got home the fridge was making a terrible metallic banging sound in the back .phone d and complained, was given the names of 3 tech, phoned them and each told me was not their area...still waiting ...asked GAME to replace the fridge .was told not their problem

I did log a service call with the Agents and was expecting professional service. I am overall not satisfied in the outcome as to date I do not have the exact problem identified. The service and feedback was provided on speculation as no test equipment or diagnostic was used to prove fault. I did provide my dissatisfaction on the Defy Servey, here too no feedback was received from your Customer Service.

A washing machine purchased 19 months ago, has rusted without any water from the outside touching the machine. It had been taken in to be repaired and comes back with internal scratches which are very visible on the machine glass, which were not there before being sent in. During this period extra costs were incurred of utilizing a laundry service. Absolutely shocked at the poor care taken and materials utilized for the manufacturing of the machine that do not perform up to standard. I require a response by the 1st of December on rai.[protected]@gmail.com in regards to the compensation which will be made to me.

Hi. Defy came out to fix a problem with the stove on 22 November 2017. My husband paid by card R 564.30 on the same day. The same amount (i.e.R564.30) has been deducted from his account this morning 27 November 2017. Please investigate urgently why this is the case. Please e mail me on [protected]@gmail.com. Please treat as urgent. Thank you Mrs R De Gouveia

I was so disappointed with the poor service I received from Deffy Service Manager this week on Tuesday his name is Ismail Khaki, he refused to honor my claim because he assumed that the stove is faulty because we abused it ? And this stove is still under warranty, he is just making excuses in order to avoid my claim... He was so heartless and unprofessional the way he handled this matter... Fortunately for us and I thank God that my wife wasn't closer when the glass stove shattered on its own while she was busy cooking...I may not be regarded as an important customer to Deffy but I deserve better treatment.

After the rubber on the door was replaced it does not seal off. They fitted steel plates and skrews on the door. Damaging the origional door when making holes to fit a steelframe. The fridge freezes up at the back. But stkll the food in the fridge are not kept cold even after a whole day that it was kept closed.

Hennie Pieters
[protected]@gmail.com
Cell [protected]

This is now the third time I have had to ask for a replacement of my gas stove dgs150. The stove top has a burn stain which is a factory fault.

Technicians has been out before and couldn't remove the stains themselves.

I have logged a complaint about three weeks ago and have had no solution to the problem. ref no 786016

My complaint has been given to Ismail Khaki who does not give feedback. This is the second time I had to fight, send emails and try calling him and there is no answer.

This is extremely bad customer service.

Good day,

I purchased a Defy side by side fridge/freezer in 2012.
Last year June 2016, I had a problem with the freezer where it was cold bt not freezing. The fridge was working fine.
I contacted Defy and an agent came to my house.
The agent suggested that the fridge/freezer be taken to Defy workshop to have it fixed. (Ref: 558276)
Defy collected it, fixed it and returned the freezer to me and charged me R1353, 63.

This year September 2017, I have experienced the exact same problem again whereby my freezer is not freezing.
I contacted Defy again.
An agent came to my house and after inspecting the freezer said that my PC board needs to be replaced. I paid him R1500, 00 for service and a new PC board. (Ref: 773561)
A week after he replaced the PC board I contacted Defy again to tell them that my freezer is still not freezing.
An agent came to my house and now says I must change the wires and put sensors in my freezer.
I asked him if I wasted my money to put the new PC board and how much does wires and sensors cost.
He never returned or contacted me again.
I am very upset because I paid a lot of money repairing my freezer.
Defy even took the fridge/freezer to their workshop last year and still couldn't fix the problem permanently.
I feel like I could have bought another freezer for that price I've spent already.
I refuse to spend more money fixing this problem as Defy suppose to fix it the first time.

I'm really disappointed at Defy service as I am a loyal Defy customer.
Most of my appliances I purchase are Defy.

I want Defy to fix my freezer at no additional cost as I'm being inconvenienced over and again without a freezer.

Disappointed customer,
Ms Zainub Mohamed

I'm Mr W.Arendse and I recently purchased a new defy fridge at Game, cape town, after taking off the packaging I discovered that there were a slight dent on the right hand side off the fridge, according to me this could have happened only at the factory where distribution to the various shops took place. I believe in quality and always believe in the defy product, because I always bought defy products for there quality, but I'm very disappointed where the quality assurance of your product is concern. After purchasing the first defy fridge, we had to return it to game, because there were a problem with the cooling system of the fridge, and then after receiving the second defy fridge we saw the dent as explained above, I hope that defy will try to solve this problem, if you need to contact me here is my contact no: [protected]

Bought a defy side by side fridge in february 2017. Fridge is not getting cold. Called center on 12oct 2017. Was advised to supply invoice no. Did not logg call. Then I logged query on same day. Rec a call frm your call center on 13oct2017. Advised tech will come out on 14oct 2017. No tech came or called. I called the call center on 16oct 2017 to enquire advised tech cud not get hold of me. Ask agent to relog so I get urgent attention. 17 oct Tues still no call frm tech or call agent.. called again to enquire. Was advise they wud find out frm tech. Had to speak manager of call center. After waiting 10 min. Had to call back. Extremely frustrating. Eventually got hold of manager, who advised that my cell no incorrect...my words..7 days later still no joy. In the meantime my food is rotting... I would really like it.if u guys can fix fridge which is only 8months old... call center needs to get.ur customer service up.to speed...oh no apology from ur manager either...Defy u have alot to learn about customer service..

Bought Double Oven 467, Gemini Gourmet from Hirsch's on 27/04/2017 complete with extended warranty (see attached)
Oven never performed satisfactory,
Hirsch's simply abdicate and refer (their) customer to Defy.
On 26 September 2017 placed a service call,
Only on the 5th October 2017 did a Technician (Rajan) respond.
He found the Oven to be faulty.
a Lady by name of Helen Herbst sent us cookie recipies, yet,
by Thursday 12th October 2017 the problematic Oven has still not been addressed.
Calls to the National Service centre at 11h55 on Thursday 12th
MCEO, Hakan Kozan, not available but (all of a sudden) call centre operator 'confirmed' that the default Oven will be replaced . . . . but when ?
Apparantly 'Mike' will call to confirm . . . .
still waiting . . . .