Defy Appliances / Defy South Africa review: Job 5121148 27

On the 13th May 2008 i purchased a Defy Oven from National Appliances & V distributors in Lenasia.
Unfortunalty the oven was the incorrect size and therfore i called the Agent and requested for the oven to be changed.
He has been promising me from the date of Purchase, until now that there is no stock available and as soon as the stock is received he will have it changed.

It is now 3 months, and i find this impossible for Defy not to have the availabilty of the Oven of my choice.

The oven has not been used and it is Brandnew.

Please assist and advise me on my wayforward from her.

Your assistance and urgency in this matter will be greatly appreciated.

Thanks & kind Regards
Mrs Kalidas

I purchased a Defy F600ML mirror door fridge. The water pipe to the water dispenser has burst for the second time due to a poor design of the pipe. I have previously paid over R17 000 for the fridge and over R4500 for the first water pipe.
Defy wants me to pay another R3000 for a new door.
Is this reasonable?
DONT BUY DEFY! CUSTOMER SERVICE IS POOR AND PRODUCTS ARE INFERIOR.

I BOUGHT A DEFY TOPLOADER FROM HOUSE AND HOME BRITS.I WENT IN TO THE BRANCH ON THE 30/05/2014 TO TELL THEM MY MACHINE IS NOT WORKING AND IT IS STILL UNDER GUARENTEE.THE MANAGER TOLD ME THAT BAFANA WILL PHONE ME TO REPORT THIS MATTER TO DEFY.HE DID.THEY TOOK A WEEK AFTER SO MANY CALLS FROM ME AND BAFANA FOR A TECHNICIAN TO COME OUT TO CHECK THE MACHINE.THEY WERE THERE ONLY ON YHE 20/06/2014.THE TECHNICIAN HIS NAME IS JUSTIN SAID THEY MUST ORDER A GEARBOX FOR THE MACHINE.UP TO NOW THE1/07/2014 NOT ONE WORD OR CALL FROM DEFY.I PHONED AND THEY SAID THEY ARE STILL WAITING THE PART.I'M WITHOUT A WACHING MACHINE FOR A MONTH NOW.I PAID CASH FOR MY MACHINE.VERY POOR SERVICE FROM DEFY.I NEED A WASHING MACHINE IF YOU CANT FIX IT REPLACE IT.VERY DISSAPOINTED IN DEFY MRS VAN STADEN [protected]

Ek het n KIC yskas gehad vir 22 jaar en het in daardie tyd geen probleem gekry met hom nie, maar die het gebreek en ek kon nie meer onderdele vir hom kry nie so moes ek toe noodgedwonge vir my n nuwe yskas/frieskas gaan koop, , , ( ek het n DEFY gekoop omdat die verkoops persoon my megedeel het dat dit die BESTE is op die mark MAAR MAAR tot my bitere speit, die yskas kombenasie is tans net uit sy waarborg uit en het reeds gebreek, ek moes n nuwe motor laat insit het wat my n bedrag van R 1750 gekos het, en die mense van DEFY het hom by my huis kom haal en gese hulle gaan hom weer vir my terug bring ek moes hom toe op die einde self gaan haal en daar gekom word ek van eenkant na ander kant gestuur, ek het nie net my motor verloor nie maar ook al my wildsvleis daarby saam, ek het geskakel om te hoor waar julle is in Oos Londen en die dame wat die foon daar by julle { diens sentrum } antwoord is BAIE BAIE ongemenierd en weet nie hoe om met ons as klieente te praat nie en sy behoort nie in so n pos te wees nie . Wat julle produk betref dit van die swekste wat op die mark is en ek sal al my famielie en friende en kennise laat weet watse swak gehalte produk DEFY is en dat hulle ook hulle friend moet laat weet om GEEN produk van DEFY te koop nie, want dit breek maklik en roes binne n jaar en dan sit jy as klieent met die probleme

Defy Skottelgoedwasser.

Ek het n Defy skottelgoedwasser gekoop in September 2015 by Game Kathu in die Noord-Kaap. Ons het geukkel om die skottelgoed skoon te kry en my vrou moes na elke was dit oorwas met die hande. Ons het gedink ons ken nie die masjien nie. Nadat ons alle seep op die rakke gebruik het kon die fout noe meer aan ons kant wees nie. Die 12de Desember 2015 het ek dit gaan raporteer by Game Kathu waar hulle vir Defy Upington gekontak het om na die masjien te kom kyk. Hulle het my geskakel en ons het ooreen gekom dat hulle my weer op die 28ste Desember sal skakel om n dag in daardie week te bevestig. Hulle het eers die 4de Januarie 2016 weer kontak met my gemaak. Die persoon se verskoning was dat hy op verlof was... warom dan vir my se hy sal my die 28 ste Desember skakel as hy weet hy gaan op verlof wees. (Uiters Swak). Ons het ooreengekom dat hy die 6de Jauarie na die masjien kom kyk. Hulle het n klein Pc bordjie vervang en was spoedig daar weg sonder om enige iets te toets... die masjien wou van daaraf glad nie begin was of niks nie. Ek het die dag daarna vir die tegnikus ( as jy dit so kan noem) n sms gestuur en gese die masjien werk nou glad nie. Hyt gese hy sal Defy in kennis stel. Nog n week het verby gegaan, ek was weer by Game maar die keer om my geld terug te vra. Hulle het laat ek self met Rudi praat by Defy waar hy net geweier het dat ek n refund kry of n nuwe masjien. Hyt net heeltyd gepraat van die masjien het n 2 jaar herstel waarborg. Ons was later in n argument betrokke waar hy die foon in my ore dood gedruk het en hulle kon hom nie weer in die hande kry nie. Hulle het gese dat die tegnikus weer moet uitkom om na die masjien te kom kyk voor daar verdere besluite geneem kan word. Daar het nog n week verby gegaan en niks gehoor van Defy nie. Die 28ste was ek weer by Game om uit te vind of hulle enige iets gehoor het van Defy... na n halfuur wat die verkoops mense probeer het om Defy in die hande te kry het die bestuurder van haar privaat selfoon af vir Defy probeer bel maar geen antwoord... Te danke aan Game het hulle my n refund gegee en kon ek R600 by sit en vir my n BOSH masjien koop. En ek is baie baie tevrede met hom... was van begin af soos n nuwe een. Defy was nog nie in kennis gestel nie en het my vandag 02/02/2016 eers gebel amper n week en n half nadat ek by Game was...ek het vir die vrou gese hulle diens is pateties en hoe lank moet ons nog wag... Sy het dood eenvoudig die foon in my oor dood gedruk... ek het 4 keer die nr terug gebel waar hulle nie opgetel het 3 van die kere nie en die 4de keer die foon doodgedruk... DEFY UPINGTON SE DIENS IS UITERS SWAK... hulle het gemaak dat ek in my lewe nie weer Defy sal koop nie.

Good Day I have always been a good supporter of Defy but now I have been having to much trouble from their equipment will not support Defy anymore that is a fact. My Defy Fridge made to last for 3 years and the motherboard packs up. It was told to me from the technician that Defy makes things not to last for long so that you cannot find spares that you have to purchase a new equipment from them. The stock they put out on the selves 2 years max and they discontinue the item manufacture something new then you dont find the spares for your equipment and you have to purchase a new one. This is unexceptable from now on I will only support LG or Samsung.

I phone this morning Devy Bloemfontein to ask if somebody can come ASAP to my home - I have a load of washing in my machine and it smells like rubber is burning. The guy on the line told me it will take 2 -4 days before they can send somebody out, Thats not on because of the clothes in the machine...

Good day
I bought this microwave last year on 2 June 2017.
Now its rusting very bad where the wheels of the turntable are running.
I bought it at Makro Strubensvalley.
I can e mail you the pictures and Makro slip if you send me your e mail address.
Regards.
Leonie Venter
[protected]

Defy they are the poorest when it comes to customer services i regret why did i purchased a freezer from them. I have been waiting for almost two month now without a freezer

I will not advice anyone to buy from Defy

I Purchased a new Dishwasher model DDW176 from Game on the 17th April 2017 and reported to Game that it had stopped working on the 20th August 2018.a Technician was sent out who advised that the PC Board needed replacement however the product is not available in Gauteng and as at today I am still the proud owner of a broken Dishwasher

Good day,
Bought my new dishwasher today. Tried to remove the sticker as per photo's attached - WAS NOT IMPRESSED. Defy can at least spend a few rands extra when procuring stickers.

Called in on the 18th October 2018, technician arrived on the 19th October and has not returned.
Todays excuse was that the systems were down and that DEFY would not release the part !
We are certainly not ones to complain but this service is horrific, do all your retailers know about this after sales non-service ?

I submitted a complain about my defy twin tub washing machine on the 1 june 2019, it is the 7 june 2019 today i was phoned today to be told that you guys will phone me on monday the 10 june, what is this? It is totally unacceptable for business. Obviously i will never buy a defy product again because your after sales responds time is sickening.

Bought a defy stove from Tygerberg furniture a few months ago.What a mission to get someone to fix it.A technician came out once but it broke again.Pls can you get back to me.Gielie Leroux [protected]

All recipes in defy literature are claimed to be the products of the present lady employed in the defy kitchen when in fact most of the recipes are the work of mrs.Helene herbst who developed those recipes over many, many years of trial and devotion to defy products.

At least have the decency to credit her work and recipes.

I made 14 calls to get a technician to come and fix my fridge

Job card number 1671230

I made 13 calls to your service centre [protected]

Till now nobody competent or willing to assist me

Uselessness of your staff is absolutely outstanding

My Washing machine was repaired under warranty 3 months later it gives me the same problem it was giving.

When I call in and query am told I have to pay as it wasn't supposed to be repaired at first.

Can I get help please.

I bought a ceramic stove in 20018 August at Game store in pavilion, but now the oven has rust on the fan even the tray that came with it has rust yet I had a solid plate before this one that I used for 10 years, I changed it without any rust the tray is still looking new cause I am still using it. can you please advise what it that I need to do.

I was referred by defy to their service and repair center in Springfield to assess and repair my portable aircon. to date I have not received and assessment to repair and cannot get hold of the assessment center telephonically.

I paid for spares online since 6th of March , nothing has been delivered , no calls and everyone I've spoken to via call has just kept giving me the run around.

Order # 1788

Order was for stove knobs

Note fridges where purchased and not working having a horrible experience with these products. X3 fridge im having an issue with. Lost most of my fridge sruff due to.the problematic products. X2 dff447 18/03/23 returned. Purchased on the 23/03/23 dff463 an its not working. Purchased Hirch Springfield Durban

I ordered (Order number 1982) and paid for an over selector switch on the 24th April 2023. To date I have still not received my order. I'm unable to upload the PDF document. Please advise when I can expect the order.

I bought a defy top loader washing machine in the 18 February 2023. After a week of using it. I got an E6 error . I called defy for assistance to no avail. Eventually a technician by the name of Percy checked came and he could not resolve the issue, to date I am struggling to get defy to sort out my machine and yet this is a brand new item

Dont spin gives error. Bought at Makro

We bought a new fridge from Vkb Petrus Steyn. (26 July 2023).

From the start it would not function properly and after a few days their was no cooling function. Vkb told us Defy must sent a technician to check it. They called it in, but after 5 days still no technician and we are without a fridge...that was supposed to be brand new.

This product has been making me run ip and down,same problem ever since it purchased,PC board not working.Such headaches we don't need and I trusted this product but wouldn't want anyone to suffer the same.This is the 3rd time now lodging such complaint.

Mr Siyabonga Ngema

[protected]

Worst experience ever with my fridge and some repair madeit worse, the last on the 16th Jan was replacement of the thermometer but still is still go off for 3hours to 5 off and the sound from the fridge is terrible so loud guys I really need your help I can't always complain everything I'm tired.