Zaxby's reviews and complaints 1
View all 396 complaintsZaxby's - food/service
Today, 6/1, we visited the thomas murphy dr Dallas GA location for dinner. I decided on trying the new salad that came out. my husband got his normal kickin chicken meal. order was a eat in order, was given in all to go boxes, ok no big deal we will just eat it here int he containers we got it in. The salad looked really good, until I found 2 lage pieces of a rock hard substance, at first i thought it was a few pieces of the bread (toast) crust, no that wasnt it. I have no clue what it was. I tried to put it out of my mind and eat it but after a few bite I couldnt eat it, not knowing what was in my salad. I took the salad with only a few bites out of it back to the counter, while waiting at the counter, and the male (cook) that kept staring at me while the girl who has her back to me kept talking to him, not knowing i was there. once i was acknowledged by the girl, the male kept staring at me. i picked up the two rock hard pieces and dropped them on the counter and stated that they were in my salad. was asked if i wanted another salad and told them NO, i wanted a chicken salad sandwich meal not toasted with no tomatoes. got a huff and puff attitude. i understood there was a price difference from what i originally ordered and what i ordered after getting a bad salad. meaning that the meal i ended up with was cheaper than the salad and also came with a soda which i had already ordered for an additional cost with the salad since the salad does not come in meal drink is extra. so i went to my seat and waited for my food to be done. I see the girl bring it to the counter and holds it up, (like here). i went up and got the meal, opened it up and low and behold Loaded with green tomatoes and toasted. I was done, wasnt going to go forward with this with the staff there. no manager in site. just horrible food and service. this location USE TO BE fantastic, the last two times we were there it was just horrible.
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