BioLife Plasma Services

January 10th, I've come in for the past month now, and the bathroom is very nasty. Unkempt. Poorly. No toilet paper. Trash all on the floors. Smells. One toilet doesn't even work. Another doesn't even lick. But why my complaint for today is the one if the nurses are talking about other donors in front of donors to another employee

I feel as it's rude and inconsiderate, especially while on duty. (working).

One of their tubes they put on the machine had a defect apparently and after I was half way done it broke and sprayed my blood on the floor and it did not give me back my blood after it circulated along with the saline, and now i'm deferred for two months, I could understand 2 weeks but not damn 2 months when it's their fault not mine. So that's about $270 for me i'm going to miss out on with donation funds and my frequency bonus because of their screw-up and bad quality control checking with the supplies that they use.

To sum everything up. Needs a whole new management team. Horrible Customer service. Been a doner for years. And this location. Is a joke! Stood in line for almost 35 min. Ask peer to hold my place in line because I forgot my wallet in the bathroom. Unfortunately it was not on the bathroom. I quickly in seconds went to car to check to see if my wallet was there. I found it. Came back and manager told me I couldn't reenter. I stated why? She stated due to company policy and Covid I could not reenter. Keep in my I did my questionnaire already. Been a doner for 7/8years now. Never been differed. I call back to report her unprofessionalism. She had an attitude stated she was not rude to me. I told her if anyone had an emergency for anything and quickly went to their car you telling you have to come the next day or another day. Then she stated we tell people to not go outside due to suspicious of doing drugs or selling drugs. Ma'am I have been a doner for 7/8 years faithful. Why would someone do drugs and then come to freaking donate l. I swear Covid has individual acting very looney to the point. You don't even recognize your old Doners. Horrible customer service.

I have had nothing but Problems trying to log in. I've try to call the Douglasville Ga center where I have Been going. I can't make an appointment, I can't see Anything from biolife app, I've call 4 times today and left 2 messages. I have Still Not heard from Anyone at biolife.
So I'm going tomorrow to see if Anyone there CARES enough about Donors to HELP me or I will also STOP wasting my time donating. It's not enough money for the aggravation