Farmers Home Furniture

I purchased a reclining sofa, 2 reclining love seats and a dinette set from Farmers Home Furniture in East Ellijay, GA. They broke my reclining sofa upon delivery, my dinette set was broken and missing pieces and the delivery people bent the frame on one of my reclining love seats. I called right away, and was told someone would be out to fix them. No one ever showed up. I called at least two times per week for three months and was always told their repair tech was on his way. Finally after over 3 months my sofa and dinette was fixed but my love seat is still bent. I paid on time every month even during the months with defective furniture that I couldn't even use. I had heart issues at the beginning of July and accidentally missed a payment. While signing the contract I was told if I ever missed a payment they would give me a courtesy call. I NEVER received a single phone call, or letter for the missed July payment. The letter I did finally receive in the mail said they dinged my credit for the missed payment and that I had refused to answer previous calls and letters, which is a complete lie since I was never sent previous letters or given any phone calls. Anna McGill sent this letter so I tried to contacted her as soon as I received this letter, but she was out to lunch. I was told she would receive my message and call me back as soon as she got back from lunch, as per the letter, I only had 3 days to resolve this issue. Towards the end of the day I still hadn't received a call yet so I contacted her again. She was there and said she got my message but chose not to call me back. I asked her if I could have Grace for my missed payment, as I had heart issues and didn't mean to miss it and I had never been late or missed a payment in the past. She said it's not her problem and that they called me. The number they claim to have called is no longer in use, which I had told them this from day one. They assured me back in January 2021 that my new number was in the system. She then said they did have the new number in the system but that it isn't up to her to tell them which number to call. I told her they should have deleted the old number when the new one was entered. I then told her it's not right and that I had given them Grace for 3 months while they did nothing about my damaged "new" furniture. She proceeded to lecture me on the contact, which I reminded her that I was told I'd get a courtesy call in the event of a missed payment and it's not right to go back on your word. I had never even been late on a payment until that month due to a medical problem, and had I received a phone call I would have paid immediately. They don't make it easy to make payments either. You don't receive a bill and you can't make a payment over the phone or you get charged an additional $4 each time. So I've gone in person to make payments for the past 8 months. By this time I was extremely frustrated with my whole Farmers Furniture experience and wished I had gone somewhere else. I told her she doesn't treat her customers very well and she hung up on me. I had to call back to make my payment. And even though she is supposed to take the payments, she refused to take the payment from me. Luckily another girl in the office took my payment. Anna McGill is supposed to be the manager at the Farmers Furniture Store in East Ellijay, however, she does not come across as a professional and does not conduct herself as a very mature leader. I am not the type of person to get another in trouble or even give them a bad name, however, I've been more than gracious with this store, and Anna McGill, and thought you should know what's happening over there. I've talked with quite a few people that have had similar experiences but feel nothing would be done about it if they reported it so they don't want to waste their time trying. I only wish I had talked to them prior to purchasing my furniture. Thank you for your time.