Kroger

Your customer care page sucks and will NOT let me submit my complaint so here goes. I did an online order 12.3.21 for pick up between 4 p.m. - 5 p.m. on 12.4.21. I received a text message stating they were running behind and now I could pick up my order between 5 p.m. - 6 p.m. The last time this happened to me, I kept getting text after text stating that they were running behind and the time kept getting pushed back. Finally, FOUR hours after my original time I was able to pick my order up. #1 I received the text only 15 mins before my pick up hour at 3:45 p.m. I was upset that this was going to happen again. So I called the pick up order # and told them this was
unacceptable. I wasn't happy with how it was resolved so I asked to speak to a manager. The manager did NOT state his name but he did ask how could I be helped. I explained my situation to him and how unacceptable it was and he became very rude and said I could demand all I want but they were severely under staffed with a great many # of call outs. I replied "That's not my problem. I understand there are kids that don't want to work, I understand that there is a labor shortage, however, Kroger is a business, and shouldn't be offering a service that cannot be fulfilled." He then got more of an attitude and asked if I wanted to cancel my order. I started to answer him and he cut me off and kept talking. I finally had to say loudly "I WAS TRYING TO ANSWER YOUR QUESTION NOW SHUSH!" He then cut me off again with "Do you want us to cancel your order?" I told him "No, but stop cutting me off when I'm trying to answer you! I will be contacting Corporate although I doubt it will do any good though it will make me feel a hell of a lot better!" He then said "Do you want their number?" in a flippant tone. I answered "No, I have it and they will be hearing about how very unprofessional u are with me. What is your name?" He made a gruntled sound and then said "John." He did not give me his last name. He then said "Would you like me to check to see what time your order will be ready?" I answered "Yes." He checked and said "You can pick up your order tonight at 6 p.m." I informed him I would be there at 6 p.m. sharp to pick up my order and to have a good night. Yes, we have 3 (I believe) Kroger's here in Newnan, GA. However, this particular one has ALWAYS been professional, the cleanest store, best customer service etc. This is the ONLY place I shop for groceries. My time is precious and I am often on a schedule, so to already be out and about when I get a late text that messes with that schedule upsets me. Not to mention, I cannot afford to continue to waste gas, which is now very expensive, starting my car, getting halfway there, only to have them tell me they're running late getting my order ready. If this is the type of lousy service I can expect because of something that is beyond my control and apparently this store REFUSES to fix, from now on (labor shortage/kids not wanting to work), then I will be more than happy to take my business elsewhere and spend my grocery money elsewhere like Publix who don't seem to be affected by the labor shortage. I will also do many reviews about this experience, on google maps and on the many social media platforms out there of which I have many. Also, when I got my order home, there were FOUR items missing that I have to go back and pick up today, 12.5.21. MORE gas, personal time etc WASTED because of this store's INCOMPETENCE!