Pizza Hut

On March 18, 2021 at 3:00 PM, my husband called to order a specialty pizza and asked for extra cheese.
He asked for extra cheese and politely mentioned that the last time we ordered, there was no extra cheese and asked if she could ensure that it was added. The lady on the phone proceeded to tell him, rudely "I am not worried about what happened last time."
Very rude and terrible customer service.
I called back to find out who was taking the orders and she proceeded to tell me she was the manager. If this is true, it is very sad.
If calls are recorded for quality assurance, this one definitely needs to be reviewed.

I had provided a complaint earlier once I left the restaurant. I called online to place an order for 2 personal pan pizzas (one cheese & one pepperoni). WHen I arrived, I asked the female employee may I have a bottle of Pepsi. SHe gives me my total and goes to get the pizza. I asked her for crushed peppers and she gave that to me and handed my pizzas to me. I asked her for a bag to put my [izzas in because it is raining. Never did the female employee open my boxes to make sure I was satisfied nor did she put my pizzas in the bag. SHe was the only one to touch the box and bag so I should've been the one concerned, if this is the policy due to COVID 19. By the time I got back home I noticed that my cheese pizza wasn't cut in fours and there was no marinara sauce on it, just cheese. I called and spoke to her since she stated she was the manager. I informed her I was coming back, But I decided not to go back in the rain. I stopped coming to this location because of the poor customer service and I see things haven't changed.