Bloomingdale's

Brenda Young
P.O. Box 2776
Ewa Beach, Hawaii 96706
January 30, 2023
Bloomingdale ‘s
1450 Ala Moana Blvd Suite 2900
Honolulu, Hawaii 96814
Operation Manager
Christopher Hart Ext 3624
Store number 058

Dear Mr. Hart or To whom it may concern:
I am writing regarding the horrific experience in your store (Honolulu, Hawaii) Bloomingdale’s.

On July 3,2022 I purchased two pairs of 14k Gold Hoop earrings. Shortly after I made the purchased, I left the country for approximately Three months. The earrings were faulty, the stem broke.

Once returning to the Honolulu, I proceed to return the earrings on October 25, 2022. I arrived when the store had just opened. As I approached the Fine Jewelry counter to make an exchange, the sale clerk name Tiffany Tam looked at my receipt, her response was “I remember you, I sold you these earrings.” I explained the situation to Tiffany. She reviewed the receipt and quoted the three months policy return. The expiration date just passed.

At my request, if she could make an exception? she advises me she would have to call a manager to get approval. She called a manager name Lieu Tran. She explained the situation. Ms. Tran initially said NO.

After hanging up with Ms. Tran, Tiffany went on to say she believes in giving good customer service and that she would call Ms. Tran again to bat for me. Tiffany called again, this time after hearing Tiffany batting for me, Ms. Tran gave The okay to exchange and make it a final sale by writing “ FINAL SALE ON RECEIPT”

Salesclerk Tiffany proceeded to get the same identical earrings out of the showcase, with me clearly saying I only want an exchange. As I’m putting the new earrings on, Ms Tiffany is having complications on doing this transaction.

Eventually she calls the store manager Ms. Tran to help assist with the transaction. Ms. Lieu Tran arrived on the scene; she as well was having trouble doing the transaction. After having trouble exchange this item, Ms Tran suggested Bloomingdale’s can send the item out for repair.

I explained that wouldn’t be acceptable due to the fact it can break again, I would prefer a new pair, I also let it be known I did not want my money back. After the manager clearly said that I could exchange the earrings for new pair…she decides in a moment notice to renege. She had recall me in the store several months ago, advising her that I was going to contact headquarters due to the lack of professionalism on her part. She “I am refusing service to you, I’m not sending the earring out for repair nor am I giving you the money back, and I’m not doing the exchange” the sale clerk Tiffany whisper into the manager ear “she has the new earrings on” she requested in a derogatory tone, to take the earrings off. Initially I had refused. She then Called security on me, not one but two security employees entered the parameters…at this time. I felt threaten, humiliated, stigmatize and she blatantly refuse to service me. As she went on demoralizing me, she told me I have returned every item I’ve ever purchased and she had looked into my record and had proof. She blatantly accused me of theft, “I’ve only paid a small fraction of my merchandise.” When I asked why she refuse to service me, “I recall having an encounter with you several months priors and because you threaten to call my boss, I am refusing you service, plus you received a letter from me” now she asked one of the security guards to go retrieve the letter for her. She kept insisting that I had sign for the letter, she attacked my character, this is what I called a character assassination in front of your customer, other employees, and slander my reputation in front of everyone, Ms. Lieu Tran defame me, defamation of my character. This calumny is rude and reckless behavior coming from one of your own employees.

This situation became very intensified when she demanded me to take off the earrings and for a manager to say one thing and to renege is very unprofessional, irresponsible, lack empathy behavior. This was truly a hostile environment, which is one that has caused a lot of stress in my life due to this incident. I’ve a lot of sleepless nights. Ms. Tran kept repeating and insisting this letter had reached me. This type of behavior is unacceptable to me and anyone else who have experience this rudely, demoralizing, egregious, unprofessional experience… should not hold the title of a General Manager. She has devalued me as a paying customer, Did the color of my skin have anything to do with this behavior? To blatantly refuse to service me and accused me of theft has left a scorn impression that I hope I will never ever experience in my lifetime. This sour taste will forever be associated to your store. Luckily for me I have a voice recorder of the conversation that was discuss on that day. There should be some ramification due to the retaliation that I received from your store and employee that day. I am so dissatisfied on the lack of integrity your store has displayed. Due to my constitutional rights, I have the freedom to say “I will go to a hierarchy if I feel I’m being slighted in any way… that not good customer service. When I asked Ms Tran to provide a phone number for headquarters…she wrote down [protected] (leaving one number off intentionally.) her demeanor was anything but professional.

The very next day I tried calling your headquarters to no avail. I tried corporate office on 3rd Ave New York, New York, to no avail. I have been trying so hard to get this resolve, I haven’t been allowed into your store because of the threat by Ms. Lieu Tran. I was told not to come into Bloomingdale’s under no circumstances.

Oct 26, 2022, I ended up speaking with your customer service department in Ohio, Supervisor Annette

She said she would write up my complaint and forward to the hierarchy, I asked for a direct number for Annette, unfortunately she could not provide one for me. She insisted my complaint would be forward.

I continued trying to get in touch with the CEO (Tony Springs) office, to no avail — I called several numbers [protected], also Logistics and operation at [protected] also [protected], and [protected] unfortunately some of the phone employees had no knowledge who was there CEO of Bloomingdale’s. eventually I spoked to a young man name Jeffrey Genette at [protected] he transferred me to Customer service (Casco messenger service)

November 8, 2022

I spoked with Supervisor Jacob employee number (9161872) from number [protected], Supervisor Jacob initiated a formal complaint on my behalf and said someone would contact me.

November 15,2022

Alyssa Jaeger Liaison from [protected] called me regarding my complaint, according to Ms Jaeger she was out of the office at 9111 Duke Blvd Mason, Ohio 45050 from the executive office her email address is: Alyssas. [protected]@macy.com that she would turn this over to a team of executive to handle and she would get back with me.

Alyssa Jaeger has promise to get this resolve and reach out to me on these dates:
November 29,
December 12, 2022,
December 28, 2022
January 4th, 2023
Alyssa Jaeger if she is a store employee, has not kept her word.
I have all correspondence (emails) from Alyssa Jaeger.
I look forward to hearing some positive news from Bloomingdales.
Cordially,
Ms. Brenda Young
Email address: [protected]@yahoo.com