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CB Department Stores Bloomingdale's Dress was not delivered to me.
Bloomingdale's

Bloomingdale's review: Dress was not delivered to me. 1

J
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7:51 pm EDT
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On september 1 I ordered a dress... Order number [protected]... And did not receive. Today I received an e-mail stating it had been delivered. It was not delivered to me. When I called to check on it I was told it was delivered with a signature, there would be no further action and I would also not be allowed to order again. This is beyond insulting, I do not need to steal dresses, and have never had this occur in the 30years we have been at this address. Nor am I feeling too happy that over $170.00 has been stolen from me. I will also return the order placed on september 2nd that did arrive a week ago. There is no excuse that you do not take responsibility for someone else's errors in your chain of delivery. I will notify my bank tomorrow.

Desired outcome: Locate this order and refund my cost.

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K
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K. Heidenreich
1 complaint
6 comments
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Sep 18, 2024 9:37 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

It’s completely understandable why you’re frustrated with Bloomingdale's handling of your order, especially when they’re claiming the dress was delivered with a signature, but you never received it. Accusing you of stealing and refusing to take further action after 30 years as a customer is unacceptable. Losing over $170 for someone else’s mistake is beyond frustrating, and it’s good that you’re notifying your bank to dispute the charge. Hopefully, Bloomingdale’s reconsiders their stance and takes responsibility for the delivery error.

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