Bloomingdale's
Reviews and Complaints

I've been shopping at Bloomingdale's for over 30 years now, and I have to say, my recent experience with their customer service has left me feeling quite frustrated. I had a return that I dropped off at a UPS drop box in Colorado, but it never made it to Bloomingdale's. I called several times to try and figure out what happened, but the customer service representatives kept sending me in circles. They told me to file a claim with UPS, but when I tried to do so, UPS said that Bloomingdale's needed to file the claim since it was their account with UPS.

I went back and forth between Bloomingdale's and UPS several times, but no one at Bloomingdale's seemed to understand that I couldn't file a claim since it was their account. I finally decided to go to the corporate office of Bloomingdale's and sent an email explaining the problem, but I didn't receive a response for days. I sent another email, this time saying that I wanted to close my account and explaining why, but still no response. Finally, I received an email saying that my account had been closed, but no response to my original problem.

I'm shocked that after all these years of being a loyal customer, I didn't even receive a response of help. The return was worth $369.22, and I suspect that it was stolen from the drop box. So, if you're planning to use a drop box, beware of this possibility. Bloomingdale's says to use the drop box at UPS, and I did have a tracking number, but it still didn't make it to them.

I pay my balance monthly and have had hundreds of transactions with Bloomingdale's, but now I'm seriously considering switching to Nordstrom, where I hope to receive better customer service.

I just got engaged. I was having lunch at the restaurant at the store in Huntington. I asked the waitress if they have a bride could register. Another sales associate told me that this person could help me and she goes on to say, that anyone on the floor could help. Me. So I walked over to two other associates, mind you there were no other customers in the store. One associate was very busy talking on her cell phone. The other acted like I interrupted their very very important conversation. I then very politely ask if I could do or make a bridal registry. They then give me dirty looks like you are a bride getting married. This is how I was made to feel. Then I was told in a very rude nature that the store in Roosevelt do it. I explained that another sales person told me directly they would do it plus I was also told that anyone on the floor could help me. In addition I spoke to a supervisor in

Jewelry, she couldn’t care either. Then I called and I was rudely spoken to th

That I could not speak to a supervisor, I had to write it out.

So this is exactly what I am doing. Hoping that this email will go

To the right person in corporate

First, let me start off by saying up until this order/location, I’ve always had a 5-star customer experience with Bloomingdale’s. I have no complaints up until now.
On 01/19/23, I placed an online order for the purpose of doing same day curbside pickup. This was on a Thursday, and even if I couldn’t get it by Friday, I’d have it in time for when I wanted it, that weekend.

I found the Jimmy Choo sneakers I was looking for, but the only problem was there weren’t at a location near me or any of the stores I usually go to. I was a little leery, but I found the closest location that said available same day, and placed my order to be picked up at the Bergen Shops. I get a confirmation email the same day. It says your order isn’t ready yet, but it will be soon! At the bottom, it includes that it’s a pickup order at Bergen Shops. I’m happy.

I keep checking my email, but no updates so I start to worry. Now it’s Friday and still no emails so I check the app. My heart drops when I see it says your item is being prepared to ship! I’m like ship! I’m supposed to pick this up, but I still have hope bc I’m like maybe it’ll somehow be there the same day. Well, I was wrong. The item wasn’t even at the store! It was being shipped from some other place, WITHOUT A TRACKING NUMBER, so I had no idea when it would actually be there. Also keep in mind, I’m only finding this out through the app. I have not received one notification since the email about it being ready “soon.”

I give up on the idea that I’m going to get it that weekend. On that following Monday, I happened to be in Jersey, so I thought, let me swing by to see if the store knows something. BIG MISTAKE!

Bergen Shops may be one of the poorest staffed Bloomingdale’s locations. Everyone there should be fired. The rudest, most uniformed staff I’ve ever come across. From the moment I asked about my order, I was met with disdain. The curbside manager or whoever was in charge, on 01/23/23 around 6-6:30pm, was very rude. He acted like I was bothering him when he had to be pulled away from gossiping w a female coworker. When he came over to help look up my order, he was very condescending and arrogant to his fellow, newer coworkers (whom were the only nice people willing to help in the store). First, he told me my order had been canceled, which I knew was impossible. He prob just said that, hoping I’d leave and he could go back to his conversation. After insisting, it was, in fact, a valid order, he finally found it and said it wouldn’t be at the store till probably Wednesday. WEDNESDAY! Almost a week after I placed my SAME DAY, CURBSIDE PICKUP order? How could that be? If this were the case from the start, I could have it shipped to my house! Or a location in NY, closer to where I live. I wanted to freak out but I just thanked them for the info and left very frustrated and disappointed.

The order did finally get to the store that Wednesday, but by that point I was in no rush to pick it up anyway. Although, I should have known the problems wouldn’t end there.
Finally a friend of mine, who lives closer to the location, offered to pick it up for me. I supply him w all the necessary info, only for him to be told that the order isn’t there - I swear you can’t make this stuff up. After putting me on the phone and insisting it was there, they find it right in front of them, there all along. Finally I thought my problems had ended, but no, there’s more lol.

After picking up the order, I get a call from my friend, he’s in the Bloomingdale’s shoe department. They were now offering me a 15% credit for my inconvenience. I was confused, they just want to refund me money? Is there something wrong w the sneakers? I talked to the woman and she assured me that there was nothing wrong, that they would credit 15% back to my card. I agree, go to read her the card number, but realize I’m on speakerphone. I ask to be taken off speaker bc I don’t want someone to overhear my card info. Her response, oh, you don’t want the credit? Ok. And before I can say, no, no, I want the credit, I’m hung up on.

Now I’m FUMING! I had already gone through so much! And now at the first sign of some redemption, I’m hung up on?!?! I’m somewhat of a rage, I call back the store. Someone from curbside picks up. I try to explain the situation to her, but without any names or specific details, she can’t help me. She states she just got into work, and doesn’t know anything about this, and it’s at that point that the stress from this situation boils over. I unfairly take all my pent up anger out on her, which fairly causes her to hang up on me. That time, I deserved it.

After several failed attempts to get someone, anyone on the phone - either bc no one answered, or if they did, I was on hold forever to eventually be disconnected, I finally gave up trying to call back or engage with anyone at the Bergen location.

Instead, I called the Bloomingdale’s 1-800 number, and was greeted and treated in a manner I’ve come to expect from Bloomingdale’s. I quickly explained I was due a credit, she looked it up, and luckily could see that the credit had been attempted. If it hadn’t been noted, then I would have struck out once again. But CS rep saved the day, and put the credit through quickly and easily. Like this whole transaction SHOULD have been. Moral of the story - always go straight to the 1-800 reps w a problem. If I had, maybe the rest of this could have been avoided. THE END.

I inadvertently returned silver picture frames meant for Bloomingdales/Macys to Gucci by Fed Ex. on January 21, 2022. Sent to:

Estore Gai (Gucci Warehouse)

150 Totowa Rd

Wayne, NJ 07470

I returned a Gucci hand bag meant for Gucci to Bloomingdales by mistake that was sent by UPS on 1/27/22

Macys (on the label not Bloomingdales)

333 Caperton Blvd

Martinsburg WV 25403

# 1Z7270769091964188

It was received and signed for.

The initial return for the first set of damaged picture frames was returned to Bloomingdales because of damage and enacted on 12/19/21.# [protected]

Gucci returned to me the picture frames that I mistakenly sent to them. I then returned these frames to Bloomingdales/Macys on 2/9/22. This went to Cheschire, CT 475 Knotter Drive 06410 by UPS #1Z6w64619095413758.

I have the shipping labels I can send to you as well as the charge for the Gucci bag on my credit card.

I have talked to multiple customer service reps and was actually sent a Gucci cloth bag (by the warehouse mistake) that held some Gucci sunglasses. I still have these and will gladly send them back. They did not return my black handbag.

I desire to either get my Gucci black bag back which is at the warehouse or receive a settlement. The cost of the bag was $1,458.00.

I know this was my mistake but I've been told that it happens often.

Please see what you can do for me since I am out a lot of money. If you need proof of purchase and shipping labels, I can send those. My case can be found by one of these numbers since I have talked to multiple reps.

Thank you so much,

Mary Lou Swift

I purchased a knit dress at the Tysons Corner location on Saturday, July 16, and the sales associate in the Reiss location was wearing a scarf on her head, and she was also very rude. She said that she was waiting on someone else, but there was no one there, and tried to find me another sales associate. I waited for over 15 minutes trying to purchase the knit dress. I returned the dress on Sunday around 5:20 pm at the same counter, which was Reiss, and the same lady did the same thing again. I told her that I was returning something, and she put my bag on the counter behind her, and waited for a lady to come out of the fitting, room, rang her up and again had me waiting for over 20 miniutes this time. I told her to give me my bag and I spoke to a manager, and explained the situation, she processed my return and said that she would speak to the lady at the Reiss counter. I do not appreciate being treated like this when I come into Bloomingdales. I shop there regularly, as they have quality clothing at affordable prices. I will never go to the Reiss counter again, as she is rude, as well as the lady at the register across from the Reiss counter, who also refused to ring me up. If this is some sort of racist action, I do not appreciate it.

I placed an order [protected]. This order included a pair of Gucci sunglasses. I received a pair of brown Versace sunglasses. I called customer service and was sent a label to return. The sunglasses were dropped at a UPS store, I did not get a receipt. I have spoken with several members of customer service and received several different stories. I was told that the item was received and I've been told that the item hasn't been received . Ive spoken with reps that have hung up on me etc. I spoke with a rep, Fernando who had me leave work and drive to the UPS location where I dropped the package off, I was told that they could obtain the tracking number. I arrived the store and the rep, Fernando transferred me to the survey line. The store rep states they are unable to locate the tracking number. The rep tried to assist me with opening the link that I received from the rep with the tracking number but when we try to open it, it says error. I spoke with a supervisor named Daniel who said theres nothing they can do. The item may be in the warehouse but with no tracking number, nothing can be done. At this point I am out of $500 and still have no product. I didnt receive the product that I ordered and what I did receive has been returned so at this point I am very upset. I feel that Bloomindales has failed me. As a customer everything has been placed on me when the warehouse is who sent the incorrect item. I left work and drove 20 minutes to the UPS store to have the rep hang up once I arrived. Please assist me with this issue. I plan to return all items ordered and close my account. I need to get this handled first. Customer service has done nothing but tell me things to get me off the line. Bloomingdales customer service is not good at all.

I wanted to exchange a dress I purchased on line for some gift cards I had. I missed to link button when ordering and was away on vacation so figured I would just wait till I got back.

The first sales person said son you want to return the dress. I said no I want to exchange it and put it on my cards. She says so you want to return the dress. Again I pull out the cards and show her. She raises her voice to me and says so you want to return the dress, Thats what I said. ! She motions for another sales person to take care of me. So I go to exchange the dress, after 2 months and she says she can't do it cause the price is more now. Meanwhile Before I had gone to the store I checked on the dress and it is no longer available. So I just look at her. Then she says I do it for you just this once.

I also have another dress I ordered online that I want to pick up. She says no you have to have your order number. I said I don't have my phone. Well then out of luck.

I re approach another girl who tells me the same thing. Then she asks me for my phone number, and says oh here it is its in transit.

I thought it was me or something until another gentlemen walked up and they started to treat him the same way. There were 4 women all about the same age and what attitude. There english speaking was so so.

Unbelievable , no appreciation for there jobs what so ever.

Bloomingdale's has not followed my instructions on delivery and as a result, my packages have been lost. Upon attempting to contact them on this matter, they informed me since it was more than one order that had an issue, they would not look into it nor open an investigation with the shipping company, which they are required to do. They essentially have made zero attempt to resolve the matter and washed their hands of any responsibility. THis is completely unacceptable from a major retailer, or from any company, large or small, for that matter. THis has been my first experience with Bloomingdale's and I am incredibly disappointed and will never do business with them again and would advise others not to do business with them unless they want to deal with a company that has no interest in making things right or providing any level of customer support.

My name is Irina Stoianov. On 2/21/22, I came to the Bloomindales, Rooseve led Field mall and purchased topcoat for my husband (present for his birthday) in the amount of $973.55, the reservation # [protected]. The mall did not have my husband's size and we have arranged to be shipped to our home address. I did not receive any confirmation or any emails from Bloomindales at all. On Sunday, 3/6/2022 I called to the customer service, and I spoke to Sharmain, Associate ID # [protected], she told me that the coat was delivered on 2/25/22; nobody was home; therefore, I did not receive it. This is not true; I am working from home, and I was home on 2/25/22 - nobody called, and I never received any calls or emails about delivery. Sharmain assured me that she will re-order and I will get the coat shortly. In 24 hours after speaking with her I was supposed to receive a confirmation email which I never got. Therefore, I called twice today, and I was told the order has been canceled and the money are deposited back to my card. This is unacceptable, I refuse to be pushed around like this.

Went from $2k spend to $900 something spend due to their stupid system cancellation where in the meantime items were sold to other people. Second year in a row, diff credit card used, I'm a loyalist and have an account ...and all my credit cards have the same info as entered. Waste of time calling customer service, 25 min already. Verifying ton of info that was all already on the purchase screen. Now order will be late and I spent less money with them since they canceled and the items were gone. RIDICULOUS. Never again. This has never happend with any other merchant.

I called Bloomingdale's to place an order that I was unable to fulfilled with Macy's I was told Bloomingdale's would match Macy's price. The agent took my Bloomingdale's credit card and process the order.

I waited for several days and notice my order was not processed. I call Bloomingdale's and spoke to a supervisor name Monica ID #[protected]. She advised me that agent ordered the wrong item and that why it was cancelled. I told i was wondering what had happened. Thinking she would have show some empathy instead she showed me her authority that there is nothing she can do & basically I am out of luck. I asked her to review my telephone conversation and she declined and told me to write to Macy's Inc.

I though she was very unhelpful as I have been a Bloomingdale's credit card holder for over 20 years and one of their regular customer with a Bloomingdale's Black card every year. I have never experience such blatant poor customer service and she definitely should not be a supervisor. Her agent made an error and the customer was just brush aside and to pay the higher price of the item and we are talking about a $8 difference of each item. If I don't get a response from Bloomingdale's they can say bye-bye to me as one of their loyal customer over the years. This type of behavior i will not accept. I tried to support Bloomingdale's as i am old fashion in my purchase and will not buy on Amazon. But this left experience left a bad taste in my mouth. Hope to get a response soon.

Thanks,
Michael - [protected]@msn.com

I have been attempting to make a large purchase through a wonderful employee who is the personal shopper at the SOHO store. For some reason, Bloomingdale's antiquated computer system installed a security lock on my card and now I am unable to complete my purchase and take advantage of the friends and family sale. What corporation in this country actually sends a verification via the post office. Have they not heard of communicating more safely via text messages or emails? Thus I am unable to use my card for at least ten days when I should receive this piece of mail. I will be away for the next month, so in reality, I won't have access to Bloomingdale's VIP status card for at least a month. I have been a respected customer for over 4o years and am now being treated like a criminal, which the malfunction is coming from their own store/computer system. This is horrendous. I am finished with the Bloomingdales credit card and will give my business to Mastercard in the future. I am extremely disappointed in the service and business ethics of this business. Shame on you Bloomingdales!

[protected]@aol.com

Had an online chat today with customer service asking for the brand of a shoe in one of their ads. After several minutes the cs rep replied that they didn't have the shoe at Bloomies and abruptly disconnected the call. I wanted to email Bloomingdales customer service and apprise them of this unprofessional behavior, but could not navigate the cs email form. After 4 attempts, I just gave up. Extremely frustrating.

The bloomingdales experience has been incredible frustrating... I tried to buy a pair of shoes at the store as a gift, and they could not process it. I then ordered the item online and they sent the wrong size. Now they have "investigate", and until that investigation is completed they will then ship the correct item. I do not want to shop here again. Horrible customer experience, inefficient operations, technology is out of date, and just a waste of my time and theirs.

Although I returned and item by mail for more than 40 days ago, the refund has not been issued. I contacted customer service by phone multiple times. Each agent promised that in 24 hours, I will get a refund, however nothing is happening even.

Order # [protected]

I have been a loyal Bloomingdale's customer for many years and a credit card holder since 2012. I have ripped up my Bloomingdale's credit card today and I will explain why.

I purchased a set of glasses online that I decided to return. I went to return them to the Bloomingdale's Old Orchard store in Skokie but due to COVID-19 they were closed, and not accepting returns. I was then informed to ship the item back UPS to Bloomingdale's for credit. I immediately shipped it back and have the UPS confirmation that it was delivered and received. I never received credit for that item. I then started to get harassing phone calls from the Bloomingdale's collection department overseas regarding the amount due of $95.63. I explained to the caller that I had returned the item and did not owe the money. The caller barely spoke English and I asked him to look into the status of the return and he stated that is another department and I would need to call customer service since he was unable to transfer me to customer service.
Finally after multiple daily harassing calls from the offshore collectors, I was able to speak with a customer service representative on shore, who fortunately spoke fluent English, and looked into the matter. She indicated that they did receive the returned items and it was an error on Bloomingdale's part that my account was not credited. I asked how long it would take to get the credit processed and she informed me it could be several days. In the meantime, I have been receiving multiple harassing phone calls from th Bloomingdale's offshore collectors for the $95.63 which is now $125.63 due to a late fee of $30.00 for non-payment. Each time I spoke with one of the collectors they informed me they could not stop the phone calls in their system until the credit goes through.

I have spent many, many grueling hours on the phone trying to get this issue resolved. My time is worth much more than $95.63. At this very moment my credit still has not come through for the return and I continue to get harassing phone calls from the Bloomingdale's collectors on a daily basis!

I have been unable to speak to any supervisor or manager to get my problem resolved. It was the most frustrating and challenging experience I have ever had with any purchase in my lifetime!

It has been over one month now and my credit for the returned item has still not been processed. Please help.

Thank you for your prompt attention to this matter.

Lauren Rubinson

Hi, this issue all began with the order [protected] mentioned above that was placed on 4/19. I purchased a burberry scarf and the wrong item was sent because as I discovered and pointed out in multiple emails, it was incorrectly labeled online. I proceeded to return this scarf and was then sent a replacement scarf which was also wrong (b/c still incorrectly labeled online). Then I emailed about this 2nd wrong scarf and requested a return label but instead was resent the same wrong scarf. So I ended up with 2 wrong replacement scarves (3 total wrong scarves). I emailed again requesting a return label but I never received one. So I then returned both of these 2 incorrect scarves in a box with multiple other items I was returning (from another order [protected]). Long story longer, I returned all 3 wrong scarves and was never refunded. This has been going on since 4/19 with multiple emails mostly from me and some very confusing replies from bloomingdales (I can send copies). I was finally able to reach customer service today via phone and spent 31minutes explaining this scenario. I was told I had a virtual refund on my account for the scarf. I explained I would like to be credited full refund. I was then transferred to another department and was told I will not be receiving a refund? This is unacceptable. I am a loyal and honest customer. Please help.